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Cloud PBX Solution for Municipalities and Government Departments


Ensure effective communications, uninterrupted service, and cost savings



Upgrading to VoIP while preserving existing investments


A significant reduction in operational costs


Productivity boost for staff working anywhere


Consistent communications across multiple sites


Higher level of citizen service and enhanced experience


Enterprise-grade stability, security, and compliance

Enhance the Efficiency of Public Service

Enhance citizens’ access to public services and provide timely assistance with in-built call center capabilities, including advanced call routing, IVR, queue callback, queue panel, wallboard, recording, reports, and more. Create a more effective and streamlined workflow by integrating Cloud One Business Communication Suite with CRM and helpdesk systems. Learn more >>

Simu Connect UC Clients allow government employees in the office, in the field, and on the go to make and receive secure business calls through web browsers, mobile phones, and desktops. Stay in the know whether a colleague is available. Switch devices mid-call seamlessly without interrupting the conversation. Learn more >>

Combine telephony, meetings, messaging, contacts, and more into one unified interface, enabling seamless communication and real-time collaboration among different departments. Streamline the process of resolving requests and public issues with a more consolidated workflow.

Manage citizen inquiries and service requests with 24/7 AI Receptionists and intelligent routing. Utilizing neural Text-to-Speech, the system delivers clear voice announcements for emergency alerts and community updates, ensuring transparent communication and efficient information flow across the department.

Disaster Recovery

Cloud One Business Communication Suite can be deployed on standard server hardware and supports a standby replica in a remote location for seamless failover. Learn more >>

Hot Standby

Cloud One Business Communication Suite allows for a mirroring server pair. When the primary server fails, the secondary server will automatically take over. Learn more >>

Security and Data Encryption

Your communications are protected by multiple layers of security measures from firewalls and network defense to 2FA and role-based access control.

Secure Remote Access

Remote communications are guarded by private and secure tunnels and permission-based remote access control. No risky and complex port forwarding is required.
Man talking on phone with coffee and laptop.

Reliable SIP Trunk Connectivity

Every Cloud One Business Communication Suite (BCS) deployment comes with enterprise-grade SIP Trunk connectivity, enabling businesses to make and receive calls over a secure IP network without the limitations and costs associated with traditional telephone lines.

Cloud One SIP Trunks are designed to deliver crystal-clear voice quality, high availability, and seamless scalability, ensuring your organization remains connected as communication demands grow.

With local Kenyan phone numbers, flexible channel capacity, and direct integration with leading IP PBX platforms, Cloud One SIP Trunks provide a future-ready foundation for modern business communications.

Learn more about Cloud One SIP Trunks

Addressing Requirements from the Public Sector

The government and public sector have different communications demands in their daily operations, including citizen service hotlines, emergency calls, tax and financial consultations, health services, etc. Cloud One offers specialized features designed to cater to these diverse scenarios, ensuring seamless communication and enhancing service efficiency.

Digital Transformation

  • Connect existing phones and other devices to the new VoIP system.
  • Expand basic telephony to organization-wide unified communications.
  • Equip staff with powerful and easy-to-use tools to call, meet, and chat.
  • Save money on phone bills, long-distance calls, and other communication costs.
person using laptop

Citizen Services

  • Multiple call routing strategies and customizable IVR menus and greetings
  • Queue panel for monitoring, agent status switch, and quick call operations
  • Automatic global call recording and PCI-compliant one-touch recording
  • Graphical, downloadable, and schedulable call center reports
A smiling woman wearing a headset at a computer.

Public Administration Offices

  • Inter-branch connectivity among government offices in multiple locations
  • Enhanced employee mobility for consistent in-office calling experience
  • Auto-provisioning of a large number of IP phones in bulk
  • Easy system scalability, configuration, monitoring, and updates
Grand building with dome under a cloudy sky

Emergency Response

  • Switch calls and data to a remote redundant server for uninterrupted communication.
  • Quickly scale up system capacity to manage a large volume of calls.
  • Set up custom routing strategies and IVR to give priority to emergency calls
  • Connect SMS trunks to send emergency alerts, public health and safety warnings, etc.
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Solution Architecture Overview


Get in Touch with Us

Reach out to learn how Cloud One Business Communication suite tailored for governmental agencies help streamline your communications

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