Cloud PBX Solution for Retail Business

Connect every team member in Kenya, from sales to customer support, through a unified communication platform.

Improve customer satisfaction, boost sales performance, and streamline collaboration across departments. Enhance your business efficiency and foster stronger relationships with clients.

Cloud One provides locally supported SIP Trunk services in Kenya, bundled with our Business Communication Suite (BCS) to deliver a complete business telephony solution.

Custom Features for Retail Businesses to Succeed

Call Center

Equip agents and supervisors with Cloud One’s robust call center solution to streamline workflows and deliver five-star customer service. Ideal for franchise shops, e-commerce stores, automotive dealerships, and other retailers to step up the customer service game. Learn more

Connect customers with agents: ACD, IVR, intelligent call routing, etc.
Better calling experience: Queue Callback, in-queue notifications, holiday greetings, etc.
Manage calls easier: Visualized Queue Pane
SLA tracking: Customizable Wallboard, call reports, agent coaching, etc.
No data silos: CRM & Helpdesk integration

Omnichannel Messaging

Provide more options for customers to get in touch with you. Integrate your WhatsApp and SMS Trunk with Cloud One to go omnichannel on customer service. Keep all customer integrations – phone, message, and video – under one roof. Learn more

Message customers via one business number
One unified inbox for different channels
One click to elevate chats to calls
Unlimited accounts/trunks integration

Simu Connect UC Clients

Empower your team with enhanced mobility with Simu Connect UC Clients app. Accessible on web, mobile, and desktop, Simu Connect equips you with a comprehensive set of capabilities to facilitate effective communication across all departments within your business, regardless of where they are. Discover Simu Connect Softphone

AI-Powered Retail Communications

Manage customer inquiries with 24/7 AI Receptionists and intelligent routing. Retail operations are optimized through real-time transcription and automated summaries of customer and supplier calls. Utilizing neural Text-to-Speech, the system delivers clear voice for promotions and announcements, ensuring a seamless shopping experience and efficient information flow.

Reliable SIP Trunk Connectivity

Every Cloud One Business Communication Suite (BCS) deployment comes with enterprise-grade SIP Trunk connectivity, enabling businesses to make and receive calls over a secure IP network without the limitations and costs associated with traditional telephone lines.

Cloud One SIP Trunks are designed to deliver crystal-clear voice quality, high availability, and seamless scalability, ensuring your organization remains connected as communication demands grow.

With local Kenyan phone numbers, flexible channel capacity, and direct integration with leading IP PBX platforms, Cloud One SIP Trunks provide a future-ready foundation for modern business communications.

Learn more about Cloud One SIP Trunks

Man talking on phone with coffee and laptop.

Business Continuity across shops/ outlets

Smooth communication across diverse locations. Easy to handle and scale.

Multisite Interconnect

Maintain constant connectivity among your headquarters, branch locations, mobile sales personnel, and warehouses. Benefit from free internal calls between all company extensions across branches and cut down on call expenses.

Reliable Business Continuity

With our cloud communication solution, we deliver reliable and consistent performance through innovative high-availability strategies, such as Hot Standby and Disaster Recovery, ensuring your system stays operational under any conditions.

Easy Scalability

Quickly onboard new locations and team members – our platform is designed to meet the dynamic communication demands of your business today and in the future. Experience seamless flexibility, effortless scalability, and enhanced collaboration across all teams and locations.