Get AI Call Summary

Retrieve the AI-generated call summary of a specific call leg.

Note:

This interface is only available in API version 2.0.
Do not support to retrieve the call summary generated by an AI receptionist.

Request URL

GET {base_url}/{api_path}/cdr/getaisummary?access_token={access_token}

Request parameters

Parameter	Required	Type	Description
cdr_id	Yes	String	The ID of the specific call leg from the desired CDR. Note: You can obtain the call leg ID from the leg_id parameter in the downloaded AI call transcription record.
src_ext_id	No	Integer	Extension ID of the caller (available when the extension acts as the calling party). Note: Either src_ext_id or dst_ext_id is required to specify which party's summary you want to retrieve. You can obtain the extension ID using Search Specific Extensions.
dst_ext_id	No	Integer	Extension ID of the callee (available when the extension acts as the called party). Note: Either src_ext_id or dst_ext_id is required to specify which party's summary you want to retrieve. You can obtain the extension ID using Search Specific Extensions.

Response parameters

Parameter	Type	Description
errcode	Integer	Returned error code. 0: Succeed. Non-zero value: Failed. Note: You can check the error code and error message in Error Code and Error Message.
errmsg	String	Returned message. SUCCESS: Succeed. FAILURE: Failed.
data	Object<Summary>	An object containing the call summary, identified by src (caller) or dst (callee) to indicate which party's summary is returned.

Summary

Parameter	Type	Description
id	Integer	The ID of the call summary.
call_id	String	The ID of the queried call leg.
summary	String	The content of the AI-generated call summary.
created_at	String	The timestamp (in seconds) when the summary was created.
updated_at	Integer	The timestamp (in seconds) when the summary was updated.
avatar	string	The file path or URL to user's avatar image.
name	string	The display name of the user.
ext_num	String	The extension number of the user.

Example

Request example

GET /openapi/v2.0/cdr/getaisummary?access_token=IkXq3r8rmlUM0Gaq883yjKYHOFgPixnf&cdr_id=20260513223234-3EE9E&src_ext_id=3202 HTTP/1.1
192.168.5.150:8088

Response example

{
    "errcode": 0,
    "errmsg": "SUCCESS",
    "data": {
        "dst": {
            "id": 53,
            "call_id": "20260513223234-3EE9E",
            "summary": "<p>Call Summary</p>\n<ul>\n<li>Kristin Hale was transferred to a human agent regarding a login issue.</li>\n<li>She reported that 60% of users cannot log in and keep seeing an error message.</li>\n<li>The human agent offered to check server logs and escalate to the engineering team.</li>\n</ul>\n<p>Key Points</p>\n<ul>\n<li>60% of users are affected by the login issue.</li>\n<li>The page refreshes after password entry with no error code.</li>\n<li>The human agent escalated the issue to the engineering team.</li>\n</ul>\n<p>Follow-Up Actions</p>\n<ul>\n<li>Check server logs for login failure records.</li>\n<li>Investigate the login loop issue.</li>\n<li>Provide Kristin Hale with an estimated resolution time.</li>\n</ul>\n",
            "created_at": 1778682824,
            "updated_at": 1778682824,
            "avatar": "",
            "name": "Human Agent - Leo Ball",
            "ext_num": "3202"
        }
    }
}