Search Specific CDR

Search specific CDR from the CDR list.

Request URL

GET {base_url}/{api_path}/cdr/search?access_token={access_token}

Request parameters

Note: To perform a fuzzy search for the phone number, you can enable the fuzzy search feature using the Edit CDR Options interface.

Parameter	Required	Type	Description
page	No	Integer	Define which page is displayed. Note: If this parameter is left blank, the response result will return the first page by default.
page_size	No	Integer	Define how many records per page. Maximum value: 10,000 Note: If this parameter is left blank, the response result will return 10,000 records per page by default.
start_time	No	String	Specify the start time to filter CDR. Note: The time can be specified as either an ISO 8601 date-time string or a Unix timestamp (in seconds). If you use the date-time format, it must follow the PBX's date and time display format (set in System > Date and Time > Display Format on PBX). Examples: If the display format is Month/Day/Year and is 24-hours format, then the valid time format is MM/DD/YYYY HH:mm:ss. If the display format is Year/Month/Day and is 12-hours format, then the valid time format is YYYY/MM/DD HH:mm:ss AM or YYYY/MM/DD HH:mm:ss PM.
end_time	No	String	Specify the end time to filter CDR. Note: The time can be specified as either an ISO 8601 date-time string or a Unix timestamp (in seconds). If you use the date-time format, it must follow the PBX's date and time display format (set in System > Date and Time > Display Format on PBX). Examples: If the display format is Month/Day/Year and is 24-hours format, then the valid time format is MM/DD/YYYY HH:mm:ss. If the display format is Year/Month/Day and is 12-hours format, then the valid time format is YYYY/MM/DD HH:mm:ss AM or YYYY/MM/DD HH:mm:ss PM.
call_from	No	String	The number of caller.
call_to	No	String	The number of callee.
pin_code	No	String	The PIN code used to make outbound calls via a PIN-restricted outbound route and recorded in the CDR. Note: You can query the PIN code configured on an outbound route using the Query Information of an Outbound Route interface. If the outbound route is restricted by a PIN list, you will need to make an additional call to the Query Information of a PIN List interface to retrieve the PIN codes within the list.
extension_group	No	Integer	The unique ID of the extension group to only query group member's calls. Note: You can query the extension group's ID using Get Menu Options.
disposition_code_list	No	String	The ID(s) of the call disposition code(s) of call notes. Note: You can query the disposition code ID using the Get Menu Options interface. Use comma to separate multiple disposition code IDs.
call_note_remark	No	String	The remark of call notes.
status	No	String	call status. Valid value: ANSWERED NO ANSWER BUSY FAILED VOICEMAIL
did	No	String	Specify the DID to filter the CDR. Valid value: {did_number}: trunk_name} or {did_name}:{trunk_name} Note: You can query trunk name using the Search Specific Trunks. Use commas to separate multiple DIDs.

Response parameters

Parameter	Type	Description
errcode	Integer	Returned error code. 0: Succeed. Non-zero value: Failed. Note: You can check the error code and error message in Error Code and Error Message.
errmsg	String	Returned message. SUCCESS: Succeed. FAILURE: Failed.
total_number	Integer	The total number of the searched CDR.
data	Array<CDR_Details>	The detailed information of the CDR.

CDR_Details

Parameter	Type	Description
id	Integer	The sequence number of the record. Note: This parameter is returned only for legacy CDRs generated on version 83.21.0.66 or earlier.
new_id	String	The primary key ID of the record. Note: This parameter is returned only for new CDRs generated on version 83.21.0.117 or earlier.
time	String	The time the call was made or received.
call_from	String	The number or/and the name of the caller.
call_to	String	The number or/and the name of the callee.
pin_code	String	The PIN code used to make the outbound call.
timestamp	Integer	The timestamp of the time that the call was made or received.
uid	String	The unique ID of the CDR.
src_addr	String	The IP address of the caller's device.
src_trunk	String	The call was received via which trunk.
dst_trunk	String	The call was sent out via which trunk.
duration	Integer	The time between the call started and the call ended.
ring_duration	Integer	The time between the call started and the call answered.
talk_duration	Integer	The time between the call answered and the call ended.
disposition	String	Call status. ANSWERED NO ANSWER BUSY FAILED VOICEMAIL
call_type	String	Communication type. Inbound Outbound Internal
did_number	String	The phone number that the caller dialed.
dod_number	String	The phone number that was displayed on the callee's phone.
record_file	String	The name of the call recording file.
reason	String	The reason why the call was ended. Note: This parameter is returned only for legacy CDRs generated on version 83.21.0.66 or earlier.
call_from_number	String	The number of the caller.
call_from_name	String	The name of the caller.
call_to_number	String	The number of the callee.
call_to_name	String	The name of the callee.
call_id	String	The unique ID of the call.
call_note	Object<Call_Note>	The call note of the call.
call_note_id	String	The unique ID of the call note.
enb_call_note	Integer	Whether call note can be edited or not. 0: Call note can not be edited. Non-zero value: Call note can be edited.
did	String	The phone number that the caller dialed and the associated name.
did_name	String	The name associated with the phone number that the caller dialed.

Call_Note

Parameter	Type	Description
id	String	The unique ID of the call note.
group_id	String	The group ID of the call note.
disposition_code_list	Array<Disposition_Codes>	The disposition code(s) selected in the call note.
remark	String	The remark of the call note.
agent_name	String	The name of the extension user who adds the call note.
registration_time	Long	The time when the extension user adds the call note.
update_entry	String	The scenario in which the call note is modified. in_call: During a call. cdr: After a call in the call log (Available for CDRs generated before version 83.21.0.117). new_cdr: After a call in the call log (Available for CDRs generated in version 83.21.0.117 or later). queue_agent: Update call notes during wrap-up time.Note:This scenario is available for queue agents.

Disposition_Codes

Parameter	Type	Description
id	Integer	The unique ID of the call disposition code.
name	String	The label of the call disposition code.
description	String	The description of the call disposition code

Examples

Request example

Query the record details of the calls made by extension 1001 during 2025/12/19 10:40:00-2025/12/19 10:45:00.

Important: If you want to filter CDR by date and time, the format of start_time and end_time MUST follow the date and time display format of your PBX, otherwise the response will not return any CDR records.

GET /openapi/v1.0/cdr/search?start_time=2025/12/19 10:40:00&end_time=2025/12/19 10:45:00&access_token=nK3qIHTzFCquRnXz6l1NPB4rVecNXmD6&call_from=1001 HTTP/1.1
192.168.5.150:8088

Response example

HTTP/1.1 200 OK
{
    "errcode": 0,
    "errmsg": "SUCCESS",
    "total_number": 3,
    "data": [
         {
            "time": "2025/12/19 10:40:07",
            "call_from": "Phillip Huff<1001>",
            "call_to": "Call Flow aaa<6901>",
            "timestamp": 1766112007,
            "uid": "2025121910400711733",
            "src_addr": "192.168.28.44:5062",
            "duration": 10,
                        "talk_duration": 10,
            "disposition": "ANSWERED",
            "call_type": "Internal",
            "call_from_number": "1001",
            "call_from_name": "Phillip Huff",
            "call_to_number": "6901",
            "call_to_name": "aaa",
            "call_id": "1766112007.0",
            "call_note": null,
            "call_note_id": "",
            "enb_call_note": 0,
            "did": "",
            "did_name": "",
            "pin_code": "",
            "new_id": "66CD1EAE-AF80033C"
        },
        {
            "time": "2025/12/19 10:40:26",
            "call_from": "Phillip Huff<1001>",
            "call_to": "Call Flow aaa<6901>",
            "timestamp": 1766112026,
            "uid": "2025121910402635715",
            "src_addr": "192.168.28.44:5062",
            "duration": 11,
                        "talk_duration": 11,
            "disposition": "ANSWERED",
            "call_type": "Internal",
            "call_from_number": "1001",
            "call_from_name": "Phillip Huff",
            "call_to_number": "6901",
            "call_to_name": "aaa",
            "call_id": "1766112026.2",
            "call_note": null,
            "call_note_id": "",
            "enb_call_note": 0,
            "did": "",
            "did_name": "",
            "pin_code": "",
            "new_id": "66CD1EC2-2E0000E6"
        },
        {
            "id": 2710,
            "time": "05/30/2022 14:53:41",
            "call_from": "Kristin Hale<2005>",
            "call_to": "1000",
            "pin_code": "1111",
            "timestamp": 1653893621,
            "uid": "202205301453416CEAB",
            "src_addr": "192.168.28.25",
            "dst_trunk": "peer-to-34",
            "duration": 7,
                        "talk_duration": 7,
            "disposition": "ANSWERED",
            "call_type": "Outbound",
            "dod_number": "2005",
            "reason": "src hangup    "，
            "call_from_number": "2005",
            "call_from_name": "Kristin Hale",
            "call_to_number": "1000",
            "call_to_name": " ",
            "call_id": "1718690912.7",
            "call_note": {
                "id": "20220530160214-24CE3",
                "group_id": "1745395229.3",
                "disposition_code_list": [
                {
                    "id": 21,
                    "name": "Transferred to Another Department",
                    "description": "The call was transferred to the appropriate team or department."
                }
            ],
               "remark": "User encountered xx issue, needs resolution from the tech support department",
               "agent_name": "Madison Cooper",
               "registration_time": 1741226653,
               "update_entry": ""
            },
            "call_note_id": "20220530160214-24CE3",
            "enb_call_note": 8,
            "did": "123456",
            "did_name": ""
        }
    ]
}