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What is included or excluded in a phone system installation?
The following is included in a phone system installation
- Remote installation by a vendor certified phone system expert
- Extension setup as per system survey
- Email user instructions with how to install iOS, Android, MacOS & Windows apps & use quick reference guide
- Cloud One SIP Trunk set up
- Inbound & outbound call routing for Cloud One SIP trunk
- IVR configuration for custom prompts & music on hold that is provided by customer
- Scheduled Call report* generation
- Call Recording*
The following are excluded in a phone system installation and will be quoted separately. Installation and configuration of a complete VoIP Phone System takes time. Keep in mind that Cloud One Phone Systems can not be compared to a simple office package, which is easily installed and supported. Phone Systems are more complex, as it operates with phone hardware, SIP providers and Gateways. These configurations, support & training adds cost, time & resources and therefore can not be given free of charge.
- Training for users, agents, supervisors and administrators
- Supported SIP Phone configuration
- Unsupported SIP Phone configuration
- Addon module configuration for on-premise PBXs**
- VoIP Gateway configuration
- VoIP Gateway support fee
- 3rd Party SIP Trunk Setup fee
- 3rd Party SIP Trunk Maintenance fee
- 3rd Party System integration* ie CRM, Microsoft Teams, Zoho etc
- 3CX Call Flow Designer*
- Customer on-premise firewall configuration
- Creation of custom prompts and music on hold i.e "Thank you for calling , press 1 for sales , press 2 for accounts or hold on to the operator"
- Travel & accommodation costs to site