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Limited Liability Warranty Information

We are dedicated to providing top-tier products and services to our valued clients. Our commitment to quality is reflected in the comprehensive warranties we offer for our wide array of products, in strict accordance with the manufacturer's guidelines.

For warranty claims to be valid, the affected product must be brought to our office for inspection and repair or replacement, as determined by our technical team.

Warranty Details

Yeastar Warranty
Yealink Warranty

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Warranty Claim Requirements

To initiate a warranty claim, please provide the following:

  • Original Purchase Receipt: This document serves as proof of purchase and will be used to verify the warranty period.
  • Delivery Note: This document confirms the delivery of the product and can provide additional details about the purchase.

The affected product(s) will need to be returned to our designated service center for inspection and repair or replacement, as determined by our technical team. Please ensure that the product is securely packaged to prevent further damage during transit.

Warranty Exclusions

This warranty does not cover:

  • Damage caused by:
    • Accident, misuse, neglect, improper installation, or unauthorized modification.  
    • Exposure to extreme environmental conditions, such as excessive heat, cold, humidity, or dust.
    • Acts of God, such as lightning strikes, floods, or earthquakes.
    • Improper maintenance or cleaning.
    • Use of incompatible products or accessories.
  • Consumable parts, such as batteries or fuses.
  • Cosmetic damage, such as scratches or dents.
  • Software or firmware issues, including viruses, malware, or data loss.
  • Service and software licenses.

Have a Warranty Claim? 

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