Cloud One Managed Business Communication Suite

As low as
KES 875 
User/Month

Minimum : 5 Users

• ✅ Included Feature  💲Paid Feature   📆 Contract Term
• Standard Telephony features include Unlimited Inter-branch Calls, Automated Attendant (IVR), Attended Transfer, AutoCLIP, Blind Transfer, Blocklist/Allowlist, Call Back, Call Detail Records (CDR), Call Forwarding, Call Monitor, Call Parking, Call Pickup, Call Recording, Call Routing, Call Waiting, Caller ID, Contacts, Custom Prompt, Dial by Name, DISA, Distinctive Ringtone, DNIS, Do Not Disturb (DND), Event Center, Paging/Intercom, LDAP, Mobility Extension, Multi-language System Prompt, Multi-language System Language, Music on Hold, One Touch Recording, Queue, PIN List, Phone Provisioning, Real-time Status Monitor, Ring Group, SIP Forking, SLA, Speed Dial, Time Condition, User Portal, User Permission, Voicemail
• Zero Setup fee , Yealink Phone Setup fee , 5 User training & included licence fee is only applicable if a customer completes the 1 year contract term. Customers are liable to pay for a termination fee as per the terms and conditions.
• Simultaneous Calls Ratio 1:1 is offered on the call centre subscription only . All systems have a guaranteed Simultaneous Calls Ratio 1:4
• 7 Day Money Back Guarantee excludes spent talk time amount. The balance will be refunded within 3 working days
• Keep in mind that Cloud One Phone Systems cannot be compared to a simple office package, Phone Systems are more complex, as it operates with phone hardware, SIP providers and Gateways. These setup, configurations, support & training adds cost, time & resources and therefore can not be offered free of charge. Setup of a complete VoIP Phone System takes time. 

The following is included in a Managed Phone system setup.

1. ✅ User Extension setup as per system survey 
2. ✅ User Email instructions with how to install Client App on iOS, Android, MacOS & Windows & quick reference guide
3. ✅ Bundled IVR Prompt Creation 
4. ✅ Bundled Call Queue configurations for Inbound & outbound call routing for Cloud One SIP trunk

Customer Responsibilities

1. Customer must have a functioning LAN with a reliable ISP Connection & Static ISP IP Address.
2. Customer is responsible for switch, firewall & QOS configuration at site.
3. ​After completion, users will be able to call & receive calls from any network & internal users

Yealink IP Phone Setup fee is waived under the following terms: 

1. Initial Yealink IP Phone Auto Provisioning will be done at Cloud One, If Customer has selected Wi-Fi Phones, they must provide existing Wi-Fi Network settings, credentials and SSID
2. Customer will collect pre-configured Yealink phones from Cloud One Office
3. Customer Network is running a DHCP Server & Yealink IP Phones must be able to connect to the Internet
4. Subsequent configuration files will be downloaded from Cloud One Phone Provisioning Server. If the IP Phone prompts for credentials, then the customer must input the following:
   Username: Enter the extension number that is assigned to the phone
   Password: Enter the extension's Voicemail Access PIN per user extension welcome email
5. Customer Network must have PoE support to power the Yealink IP Phones
6. Customer must unbox the Yealink IP Phones & plug the Ethernet Cable to the Internet port to the PoE Switch​
   If the specified conditions are not fulfilled & other IP Phone brands, a Supported IP Phone Setup fee will apply.