Services

Only available to Managed & Semi Managed Customers
Applicable only when bundled discounted tickets have been exhausted
Discounted Support Ticket / Issue / 15 minute
One Issue per ticket
*Paid Discounted Support Tickets are valid for 1 year

One Time Setup Fee for each integration
​👉 Requires access to customer account of the respective vendor developer portal
👉 Free for Managed Systems if you provide the integration API Credentials from the respective developer portal with the correct mappings

Hourly Billing basis
One Issue per ticket
*Paid Support Tickets are valid for 1 year

Configuration of GSM Line Hosting is done by certified expert.

Cloud One SIP Trunk configuration will be done by certified experts

Expert setup services for your preferred Carrier SIP Trunks  or VoIP Gateways
BYOC SIP Trunk configuration will be done by certified experts

Country Presence SIP Trunk configuration will be done by certified experts

Supported IP Phone setup fee for the following
1. Brand of supported IP Phones other than Yealink
2. Customer network setup doe not meet requirements of Yealink IP Phone remote provisioning therefore manually provisioned is required
3. Yealink IP Phone not purchased from Cloud One
​👉 Setup does not include user training

Cloud One Appliance can be used 3CX Session Border Controller (SBC) at remote sites to connect to Cloud Hosted or Main HQ 3CX Phone System.
It can also be used as a Standalone Small 3CX Phone System ( upto 16SC Maximum & 50 Users)

Used as a 3CX Session Border Controller at remote sites
*Each remote site requires one unit
*Supports up to 50 extensions

Creation of upto 250 characters per IVR or On Hold Prompt to the correct format accepted by the PBX
👉Does not include any configuration on the communication system

What standard features are included
✅ Standard Telephony features
✅ Single tenant on its own dedicated Cloud One hosting or self hosted 
✅ Capacity upgrade Increments of 4SC or 10 Users
✅ Admin Portal with supervisor rights
👉 Customer will have supervisor role to self manage & provide low level support
👉 Admin Access that requires technical expertise to setup & high level support will be done by Cloud One
✅ Initial System Setup
✅ Initial 5 User Training
✅ Initial Yealink Phone Setup
📆 3 Year Contract
✅ 99.99% Uptime & 24/7 monitoring
✅ Prepaid & Postpaid Billing with deposit
✅ Cloud One 4SC PAYG SIP Trunk with Cloud One Phone Numbers +25420790XXXX
👉Proof of Kenyan residency required for Cloud One Phone Numbers
👉Service activation form required before activation of service
✅ Ready for outgoing calls with initial KES 1000 Cloud One talk time.
✅ Simultaneous Calls Ratio as per Yeastar license limit

Special features:
💲 Annual Yeastar PSE License Fee
✅ Monthly , Quarterly & Annual Billing Options for Cloud One Hosting
✅ 2 Call Queues configuration during initial setup
✅ 2 Custom IVR Prompts during initial setup
✅ 5-40 Discounted Support tickets per year & renews annually
👉Ticket quantity varies as per system capacity & quoted separately
Only available to Semi Managed Customers for 3 Year Contact
One Issue per ticket

Cloudone Semi Managed Business Communications Suite
https://www.cloudone.co/cloud-one-semi-managed-phone-system

1 Hour Training for 5 User Group (Minimum)

1 Hour Training for 2 Operators / Telephone Receptionist Group (Minimum)

2 Hours Training for 5 Agent Group (Minimum)

2 Hours Training for 2 Supervisor Group (Minimum)