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Semi-Managed Business Phone System

Cloud One Semi-Managed Phone System is a robust and cost-effective business communication solution, designed to empower organizations of all sizes to streamline operations, enhance productivity, and drive growth. 

This comprehensive system includes an on-premise IP PBX appliance, expert technical support, and professional SIP trunk installation and setup by our certified technical team, ensuring seamless and reliable communication tailored to your business needs.

Appliance-Based IP PBX

Supported Models

Choose from BCS-50, BCS-250 or BCS-500 IP PBX appliances, each tailored to accommodate varying user capacities and requirements.

On-Premise Solution

Provides a dedicated, secure, and customizable communication platform hosted at your location for maximum control and reliability.

Zero Setup Fees

No initial setup fees for the appliance phone system or Yealink IP phones when committing to a 3-year contract, reducing upfront costs.

Tailored Communication Solutions to fit various Industries

Call Center Solution 

Our call center solution allows you to make cost-effective calls to all networks while utilizing a unified call management platform.

Hospitality VoIP Solution

Our customized communication system for hotels and resorts includes personalized features that streamline your hotel management operations.

Retail Business Solution

Explore robust communication tools designed specifically for the unique requirements of retail businesses in Kenya and beyond.

Financial Services Solution

Facilitate communication and collaboration anytime, anywhere for banks and insurance companies in Kenya and beyond.  

Government Solution

Our Communication Solution
for Municipalities and Government Departments ensures effective communication.

Logistics Solution

Our Communication Solution
for Transportation and Logistics companies ensures cost effective communication.

Healthcare Solution

We offer a tailored Communication Solution for Hospitals and clinics to enhance your communication experience

Remote Office Solution

Simu Connect UC Clients enable users to effortlessly access their business communication system via web, mobile and desktop applications.

Education VoIP Solution

We provide a tailored communication system for educational institutions, allowing all users to effortlessly collaborate

Our Semi-Managed Phone System offers:

Communication Solutions

  • A Semi-Managed Communication System that streamlines business communication, allowing you to focus on your core operations.
  • SIP Trunks offering scalable options, and cost savings through Cloud One bundled SIP trunk or Bring Your Own Carrier (BYOC).

Telephony and Equipment

Support and Training

  • Support: Includes free online resources and certified expert management through bundled discounted support tickets.
  • Training: Offers free online resources and paid training courses to master the system.

Features & Competitive Pricing

Semi Managed BCS Appliance


BCS-50 : Up to 50 Users - 13 CC
BCS-250 : Up to 250 Users - 63 CC
BCS-500 : Up to 500 Users - 125 CC

Standard features:

  • 📆 3 Year Contract
  • On Premise Solution
  •  Phone System Appliance supporting upto 500 users
  •  Phone System Setup
  •   Yealink IP Phone Setup
  •  5 User Training 
  • ✅ 2 Call Queue configurations
  • ✅ 2 Custom IVR Prompt
  •  Cloud One FQDN for secure remote communications
  •  Call recording as per system data disk capacity
  •  Simu Connect Web , Windows, Mac,  Android, IOS, Chrome Extension Client App
  •  99.99% Uptime & 24/7 monitoring
  •   Cloud One 4SC PAYG SIP Trunk with Cloud One Phone Numbers +25420790XXXX
  • Ready for outgoing calls with initial KES 1000 Cloud One talk time.
  •  Boss-Secretary call screening
  •  Call accounting and billing with scheduled email reports


  • Supported Integrations
  •  Inbound Call Center with custom wallboard
  • 💲Outbound Call Centre with Progressive / Power & Agentless IVR Dialer
    Optional Outbound Call Centre Addon: Ksh 14,000 /outbound channel /Yr
  •  Inbuilt Hotel Management
  •  API Integration
  •  WhatsApp API
  •  Facebook Messenger
  •  CRM: HubSpot, Zoho, Salesforce, Bitrix24, Odoo, Oracle
  •  Helpdesk: Zendesk and Zoho Desk
  •  Microsoft 365: Teams, Outlook, Azure AD (Entra ID)
  •  Database Contacts Sync Microsoft SQL
  •  File Remote Archiving Google Storage, Amazon S3, FTP, SFTP
  • 💲 Voicemail Transcription: 
    Requires integration with Google Cloud Speech-to-Text Service


Optional
Elite User Based Ultimate Plan
Elite SC Based Ultimate Plan



  • Special features:

💲 Annual Licence Fee Applicable

​Elite User Based Enterprise Plan

​Elite SC Based Enterprise Plan

​Elite User Based Ultimate Plan

​Elite SC Based Ultimate Plan

​1 Month Trial License available

Ask for a Quote
Semi-Managed BCS Cloud Edition

From 5-10000 Users

Standard features:

  • 3 Year Cloud Edition Enterprise Plan License Included
  •  Cloud One Multi-tenant dedicated Instance
  • 📆 3 Year Contract
  •  Phone System Setup
  •   Yealink IP Phone Setup
  •  5 User Training
  • ✅ 2 Call Queue configurations
  • ✅ 2 Custom IVR Prompt
  •  Cloud One FQDN for secure remote communications
  •  500 Minutes Call recording
  •  Simu Connect Web , Windows, Mac,  Android, IOS, Chrome Extension Client App
  •  99.99% Uptime & 24/7 monitoring
  •   Cloud One 4SC PAYG SIP Trunk with Cloud One Phone Numbers +25420790XXXX
  • Ready for outgoing calls with initial KES 1000 Cloud One talk time.
  •  Boss-Secretary call screening
  •  Call accounting and billing with scheduled email reports


  • Supported Integrations
  •  Inbound Call Center with custom wallboard
  •  Inbuilt Hotel Management
  •  API Integration
  •  WhatsApp API
  •  Facebook Messenger
  •  CRM: HubSpot, Zoho, Salesforce, Bitrix24, Odoo, Oracle
  •  Helpdesk: Zendesk and Zoho Desk
  •  Microsoft 365: Teams, Outlook, Azure AD (Entra ID)
  •  Database Contacts Sync Microsoft SQL
  •  File Remote Archiving Google Storage, Amazon S3, FTP, SFTP
  • 💲 Voicemail Transcription: 
    Requires integration with Google Cloud Speech-to-Text Service


Optional
💲 Cloud Edition Ultimate User Plan

  • 💲 Video Conferencing, WebRTC Video Calls
  • 💲 Active Directory
  • 💲 Call Flow Designer
  • 💲 Hotel PMS Integration



  • Special features:
  • ✅ 2 Call Queue configurations
  • ✅ 2 Custom IVR Prompt
  • ✅ 3 year Enterprise Plan License Included
  • ✅ 5-40 Discounted Support ticket bundle per year & renews annually👉Ticket quantity varies as per system capacity & quoted separately
Ask for a Quote
Semi-Managed BCS Elite Edition

Up to 10000 Users - 1024 CC

Standard features:

  •   Self Hosting  or 💲 Cloud One Hosting
  • 📆 3 Year Contract
  •  Phone System Setup
  •   Yealink IP Phone Setup
  •  5 User Training
  • ✅ 2 Call Queue configurations
  • ✅ 2 Custom IVR Prompt
  •  Cloud One FQDN for secure remote communications
  •  Call recording as per system data disk capacity
  •  Simu Connect Web , Windows, Mac,  Android, IOS, Chrome Extension Client App
  •  99.99% Uptime & 24/7 monitoring
  •  Cloud One 4SC PAYG SIP Trunk with Cloud One Phone Numbers +25420790XXXX
  • Ready for outgoing calls with initial KES 1000 Cloud One talk time.
  •  Boss-Secretary call screening
  •  Call accounting and billing with scheduled email reports


  • Supported Integrations
  •  Inbound Call Center with custom wallboard
  • 💲Outbound Call Centre with Progressive / Power & Agentless IVR Dialer
    Optional Outbound Call Centre Addon: Ksh 14,000 /outbound channel /Yr
  •  Inbuilt Hotel Management
  •  API Integration
  •  WhatsApp API
  •  Facebook Messenger
  •  CRM: HubSpot, Zoho, Salesforce, Bitrix24, Odoo, Oracle
  •  Helpdesk: Zendesk and Zoho Desk
  •  Microsoft 365: Teams, Outlook, Azure AD (Entra ID)
  •  Database Contacts Sync Microsoft SQL
  •  File Remote Archiving Google Storage, Amazon S3, FTP, SFTP
  • 💲 Voicemail Transcription: 
    Requires integration with Google Cloud Speech-to-Text Service


Optional
💲 Elite User Based Ultimate Plan
💲 Elite SC Based Ultimate Plan



  • Special features:

💲 Annual Licence Fee Applicable

​Elite User Based Enterprise Plan

​Elite SC Based Enterprise Plan

​Elite User Based Ultimate Plan

​Elite SC Based Ultimate Plan

​1 Month Trial License available

Ask for a Quote


Glossary
​Back to Features
  1. ✅ Included Feature  💲Paid Feature   📆 Contract Term
  2. ✅ Business Features
    AutoCLIP BLF Support Business Hours & Holidays Call Allow/Block List Call Recording Custom Prompts Distinctive Ringtone DNIS Emergency Number Emergency Notifications Mobility Extension Music on Hold MOH Playlist Microsoft Teams Integration PIN List Remote Extensions Speed Dial T.38 Fax Fax to email Voicemail Personal Voicemail Greeting Voicemail to email

✅ Telephony Features 
Call Forwarding Call Monitoring (Listen/Whisper/Barge-in) Call Parking Call Pickup Call Routing Call Transfer (Attended & Blind) Call Waiting Caller ID CID-based & DID-based Call Routing Conference Rooms Dial by Name DID (Direct Inward Dialing) DOD (Direct Outward Dialing) DND (Do Not Disturb) DISA IVR Queue Ring Group CDR & Basic Reports 

✅ Administration & Security 
Web-based Management & User Portal Dashboard Granular User Role Extension Bulk Import Trunk Bulk Import Extension Group Built-in SMTP Server Event Logs Event Notifications Network Drive Backup and Restore Operation Logs Secure Communications (SRTP & TLS) Troubleshooting Security, Password Policy Enforcement, Auto Defense, Static Defense, IP Blocklist, Security Alerts via Email

✅ Unified Communications
Simu Connect Mobile Client (iOS & Android) Simu Connect Desktop Client (Windows & MacOS)Simu Connect Web Client Click to Call Chrome Extension Simu Connect Select & Dial with Hotkey Audio Conferencing Unified Messaging 
Operator Panel - Unlimited Users Dispatch Active Calls (Redirect, Transfer, Hang up, Record, Park, Monitor), Monitor Call Status (Inbound, Outbound, Extension, Parked Calls, Ring Group, Queue) Unified Presence, Control Extension Presence Status, Switch Business Hours

💲 Elite User Based Ultimate Plan or Elite SC Based Ultimate Plan (requires additional annual subscription)

  1. Zero Setup fee , Yealink Phone Setup fee , 5 User training & included licence fee is only applicable if a customer completes the 1 year contract term. Customers are liable to pay for a termination fee as per the terms and conditions.

Keep in mind that Cloud One Phone Systems cannot be compared to a simple office package, Phone Systems are more complex, as it operates with phone hardware, SIP providers and Gateways. These setup, configurations, support & training adds cost, time & resources and therefore can not be offered free of charge. Setup of a complete VoIP Phone System takes time. 
The following is included in a Semi Managed Phone system setup.

  1. ✅ User Extension setup as per system survey 
  2. ✅ User Email instructions with how to install Simu Connect Client App on iOS, Android, MacOS & Windows & quick reference guide
  3. ✅ Bundled IVR Prompt Creation 
  4. ✅ Bundled Call Queue configurations for Inbound & outbound call routing for Cloud One SIP trunk

Customer Responsibilities

  1. Customer must have a functioning LAN with a reliable ISP Connection & Static ISP IP Address.
  2. Customer is responsible for switch, firewall & QOS configuration at site.
  3. ​After completion, users will be able to call & receive calls from any network & internal users

Yealink IP Phone Setup fee is waived under the following terms: 

  1. Initial Yealink IP Phone Auto Provisioning will be done at Cloud One, If Customer has selected Wi-Fi Phones, they must provide existing Wi-Fi Network settings, credentials and SSID
  2. Customer will collect pre-configured phones from Cloud One Office
  3. Customer Network is running a DHCP Server & IP Phones must be able to connect to the Internet
  4. Subsequent configuration files will be downloaded from Cloud One Phone Provisioning Server. If the Yealink IP Phone prompts for credentials, then the customer must input the following:
    Username: Enter the extension number that is assigned to the phone
    Password: Enter the extension's Voicemail Access PIN per user extension welcome email
  5. Customer Network must have PoE support to power the Yealink IP Phones
  6. Customer must unbox the Yealink IP Phones & plug the Ethernet Cable to the Internet port to the PoE Switch​
    If the specified conditions are not fulfilled & other IP Phone brands, a Supported IP Phone Setup fee will apply.​ 
To ensure seamless integration, optimal performance, and direct support, all PBX systems and phones for Cloud One services must be purchased exclusively through Cloud One. This policy guarantees compatibility, optimized performance, streamlined support, access to the latest technology, and tailored solutions, maintaining high service standards and an optimal communication environment.

Get a Free Consultation

Discover how our cutting-edge solutions can meet your unique needs. Our expert technical team is ready to assist you in finding the perfect fit for your requirements. 

Book an appointment today to discuss your goals and explore our innovative services. Let us help you achieve success with personalized guidance and expert advice.

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