Skip to Content

Semi-Managed Phone System

Cloud One Semi-Managed Phone System is an efficient and cost-effective solution for business calling and communication, designed to assist companies of all sizes in achieving their objectives by streamlining operations, enhancing productivity, and facilitating growth through its diverse range of features and benefits.

This comprehensive and budget-friendly solution aims to improve business communication and calling processes. Its extensive suite of features empowers organizations of all sizes to optimize their operations, boost efficiency, and drive business expansion.

Reliable VoIP Solutions for all Industries

Remote Offices

Empower your staff to work from anywhere with our feature-rich mobile and desktop apps, seamlessly continue conversations on any device.

Education Institutions

Our cutting-edge inbuilt integrations help streamline your staff and students activities to boost collaboration and enhance the learning experience.

Retail Businesses

From sales to customer support, link every team member in Kenya through one communication platform. Enhance customer satisfaction and increase sales.

Our Semi-Managed Phone System offers:

1

Communication Solutions

  • A Semi-Managed Communication System that streamlines business communication, allowing you to focus on your core operations.
  • SIP Trunks offering scalable options, and cost savings through Cloud One bundled SIP trunk or Bring Your Own Carrier (BYOC).
2

Telephony and Equipment

3

Support and Training

  • Training: Offers free online resources and paid training courses to master the system.

Features & Competitive Pricing

P520 Phone System


20 Users

Standard features:

  •  Basic Plan features
  • 📆 3 Year Contract
  • On Premise Solution
  •  Phone System Hardware Appliance
  •  Zero Phone System Setup fee
  •   Zero Yealink IP Phone Setup fee
  •  Bundled Cloud One Thawte SSL Certificate & FQDN for secure remote communications
  •  Call recording
  •  Desktop & Mobile Apps (Android & IOS)
  •  99.99% Uptime & 24/7 monitoring
  •  Bundled 3 month Cloud One 4SC PAYG SIP Trunk with 4 Virtual Phone Numbers +25420790XXXX
    Subscription Renewal after 3 months @ KES 16,800/Annum
  • Ready for outgoing calls with initial KES 1000 Cloud One talk time.
  •  Boss-Secretary call screening
  •  Call accounting and billing with scheduled email reports


Optional Enterprise Plan

  • 💲 Supported Integrations
  • 💲 WhatsApp API
  • 💲 Facebook Messenger
  • 💲 CRM: HubSpot, Zoho, Salesforce, Bitrix24, Odoo, Oracle
  • 💲 Helpdesk: Zendesk and Zoho Desk
  • 💲 Microsoft 365: Teams, Outlook, Azure AD (Entra ID)
  • 💲 Database Contacts Sync Microsoft SQL
  • 💲 File Remote Archiving Google Storage, Amazon S3, FTP, SFTP
  • 💲 Voicemail Transcription: 
    Requires integration with Google Cloud Speech-to-Text Service


Optional Ultimate Plan

  • 💲 Video Conferencing, WebRTC Video Calls
  • 💲 Active Directory



8 discounted tickets & the Remote Management Service is renewed annually for a 3-year contract at KES 18,000

Ask for a Quote
P550 Phone System (Popular)

50 Users

Standard features:


  • Optional Enterprise Plan
  •  Integrations supported by P520
  •  Inbound Call Center with custom wallboard
  •  Inbuilt Hotel Management
  •  API Integration

Optional Ultimate Plan


Optional Add-Ons


  • Special features:
  • ✅ Basic Plan License
  • ✅ 2 Call Queue configurations
  • ✅ 2 Custom IVR Prompt
  • ✅ Cloud One Remote Management Service
    Enables management, monitoring, and remotely support the phone system
  • ✅ Up to 8 Discounted Support tickets per year
  • 8 discounted tickets & the Remote Management Service is renewed annually for a 3-year contract at KES 23,000
Ask for a Quote
P560 Phone System

100 Users

Standard features:


  • Optional Enterprise Plan
  •  Integrations supported by P520
  •  Inbound Call Center with custom wallboard
  •  Inbuilt Hotel Management
  •  API Integration

Optional Ultimate Plan


Optional Add-Ons


  • Special features:
  • ✅ Basic Plan License
  • ✅ 2 Call Queue configurations
  • ✅ 2 Custom IVR Prompt
  • ✅ Cloud One Remote Management Service
    Enables management, monitoring, and remotely support the phone system
  • ✅ Up to 10 Discounted Support tickets per year
  • 10 discounted tickets & the Remote Management Service is renewed annually for a 3-year contract at KES 28,000
Ask for a Quote


Glossary
​Back to Features
  1. ✅ Included Feature  💲Paid Feature   📆 Initial Contract Term
  2. ✅ Basic Plan (included with the appliances) 
    ✅ Business Features
    AutoCLIP BLF Support Business Hours & Holidays Call Allow/Block List Call Recording Custom Prompts Distinctive Ringtone DNIS Emergency Number Emergency Notifications Mobility Extension Music on Hold MOH Playlist Microsoft Teams Integration PIN List Remote Extensions Speed Dial T.38 Fax Fax to email Voicemail Personal Voicemail Greeting Voicemail to email

✅ Telephony Features 
Call Forwarding Call Monitoring (Listen/Whisper/Barge-in) Call Parking Call Pickup Call Routing Call Transfer (Attended & Blind) Call Waiting Caller ID CID-based & DID-based Call Routing Conference Rooms Dial by Name DID (Direct Inward Dialing) DOD (Direct Outward Dialing) DND (Do Not Disturb) DISA IVR Queue Ring Group CDR & Basic Reports 

✅ Administration & Security 
Web-based Management & User Portal Dashboard Granular User Role Extension Bulk Import Trunk Bulk Import Extension Group Built-in SMTP Server Event Logs Event Notifications Network Drive Backup and Restore Operation Logs Secure Communications (SRTP & TLS) Troubleshooting Security, Password Policy Enforcement, Auto Defense, Static Defense, IP Blocklist, Security Alerts via Email

✅ Unified Communications
Linkus Mobile Client (iOS & Android) Linkus Desktop Client (Windows & MacOS) Linkus Web Client Click to Call Chrome Extension Linkus Select & Dial with Hotkey Audio Conferencing Unified Messaging 
Operator Panel - Unlimited Users Dispatch Active Calls (Redirect, Transfer, Hang up, Record, Park, Monitor), Monitor Call Status (Inbound, Outbound, Extension, Parked Calls, Ring Group, Queue) Unified Presence, Control Extension Presence Status, Switch Business Hours
API and PMS Integration features are not supported by P520.

  1. 💲Enterprise Plan & Ultimate Plan (requires additional annual subscription)
  2. Zero setup fee is only applicable if a customer agrees to a 3-year contract term. Customers are liable to pay for a penalty fee as per the terms and conditions.

Keep in mind that Cloud One Phone Systems cannot be compared to a simple office package, Phone Systems are more complex, as it operates with phone hardware, SIP providers and Gateways. These setup, configurations, support & training adds cost, time & resources and therefore can not be offered free of charge. Setup of a complete VoIP Phone System takes time. 
The following is included in a Semi Managed Phone system setup.

      1. ✅ User Extension setup as per system survey 
      2. ✅ User Email instructions with how to install Client App on iOS, Android, MacOS & Windows & quick reference guide
      3. ✅ Cloud One PAYG 4SC SIP Trunk with initial 3 month trial subscription offer & setup. Proof of country residency required for Cloud One Phone Numbers 
      4. ✅ Ready for outgoing calls with initial Cloud One talk time of KES 1000 
      5. ✅ Bundled IVR Prompt Creation 
      6. ✅ Bundled Call Queue configurations for Inbound & outbound call routing for Cloud One SIP trunk
  3. ​Customer Responsibilities
  1. Customer must have a functioning LAN with a reliable ISP Connection & Static ISP IP Address.
  2. Customer is responsible for switch, firewall & QOS configuration at site.

​After completion, users will be able to call & receive calls from any network & internal users

  1. Yealink IP Phone Setup fee is waived under the following terms: 
  1. Initial IP Phone Auto Provisioning will be done at Cloud One, If Customer has selected Wi-Fi Phones, they must provide existing Wi-Fi Network settings, credentials and SSID.
  2. Customer will collect pre-configured phones from Cloud One Office
  3. Customer Network is running a DHCP Server & IP Phones must be able to connect to the Internet
  4. Subsequent configuration files will be downloaded from Cloud One Phone Provisioning Server. If the IP Phone prompts for credentials, then the customer must input the following:
    Username: Enter the extension number that is assigned to the phone
    Password: Enter the extension's Voicemail Access PIN per user extension welcome email
  5. Customer Network must have PoE support to power the IP Phones
  6. Customer must unbox the IP Phones & plug the Ethernet Cable to the Internet port to the PoE Switch​
    If the specified conditions are not fulfilled, a Yealink IP Phone Setup fee will apply.​
To ensure seamless integration, optimal performance, and direct support, all PBX systems and phones for Cloud One services must be purchased exclusively through Cloud One. This policy guarantees compatibility, optimized performance, streamlined support, access to the latest technology, and tailored solutions, maintaining high service standards and an optimal communication environment.

Ready to streamline your workflows

Our team offers professional consultation services to help you select the suitable business suite for your business.

Contact us