Cloud One Semi-Managed Phone System

1. ✅ Included Feature  💲Paid Feature   📆 Initial Contract Term
2. ✅ Enterprise Plan (included with the appliances) 
   ✅ Business Features
   AutoCLIP BLF Support Business Hours & Holidays Call Allow/Block List Call Recording Custom Prompts Distinctive Ringtone DNIS Emergency Number Emergency Notifications Mobility Extension Music on Hold MOH Playlist Microsoft Teams Integration PIN List Remote Extensions Speed Dial T.38 Fax Fax to email Voicemail Personal Voicemail Greeting Voicemail to email

✅ Telephony Features 
Call Forwarding Call Monitoring (Listen/Whisper/Barge-in) Call Parking Call Pickup Call Routing Call Transfer (Attended & Blind) Call Waiting Caller ID CID-based & DID-based Call Routing Conference Rooms Dial by Name DID (Direct Inward Dialing) DOD (Direct Outward Dialing) DND (Do Not Disturb) DISA IVR Queue Ring Group CDR & Basic Reports 

✅ Administration & Security 
Web-based Management & User Portal Dashboard Granular User Role Extension Bulk Import Trunk Bulk Import Extension Group Built-in SMTP Server Event Logs Event Notifications Network Drive Backup and Restore Operation Logs Secure Communications (SRTP & TLS) Troubleshooting Security, Password Policy Enforcement, Auto Defense, Static Defense, IP Blocklist, Security Alerts via Email

✅ Unified Communications
Simu Connect Mobile Client (iOS & Android) Simu Connect Desktop Client (Windows & MacOS)Simu Connect Web Client Click to Call Chrome Extension Simu Connect Select & Dial with Hotkey Audio Conferencing Unified Messaging 
Operator Panel - Unlimited Users Dispatch Active Calls (Redirect, Transfer, Hang up, Record, Park, Monitor), Monitor Call Status (Inbound, Outbound, Extension, Parked Calls, Ring Group, Queue) Unified Presence, Control Extension Presence Status, Switch Business Hours
API and PMS Integration features are not supported by P520.

1. 💲Ultimate Plan (requires additional annual subscription)
2. Zero setup fee is only applicable if a customer agrees to a 3-year contract term. Customers are liable to pay for a penalty fee as per the terms and conditions.

Keep in mind that Cloud One Phone Systems cannot be compared to a simple office package, Phone Systems are more complex, as it operates with phone hardware, SIP providers and Gateways. These setup, configurations, support & training adds cost, time & resources and therefore can not be offered free of charge. Setup of a complete VoIP Phone System takes time. 
The following is included in a Semi Managed Phone system setup.

1. 1. 1. ✅ User Extension setup as per system survey 
      2. ✅ User Email instructions with how to install Client App on iOS, Android, MacOS & Windows & quick reference guide
      3. ✅ Cloud One PAYG 4SC SIP Trunk with initial 3 month trial subscription offer & setup. Proof of country residency required for Cloud One Phone Numbers 
      4. ✅ Ready for outgoing calls with initial Cloud One talk time of KES 1000 
      5. ✅ Bundled IVR Prompt Creation 
      6. ✅ Bundled Call Queue configurations for Inbound & outbound call routing for Cloud One SIP trunk
3. ​Customer Responsibilities
4. Customer must have a functioning LAN with a reliable ISP Connection & Static ISP IP Address.
5. Customer is responsible for switch, firewall & QOS configuration at site.

​After completion, users will be able to call & receive calls from any network & internal users

1. Yealink IP Phone Setup fee is waived under the following terms: 
2. Initial IP Phone Auto Provisioning will be done at Cloud One, If Customer has selected Wi-Fi Phones, they must provide existing Wi-Fi Network settings, credentials and SSID.
3. Customer will collect pre-configured phones from Cloud One Office
4. Customer Network is running a DHCP Server & IP Phones must be able to connect to the Internet
5. Subsequent configuration files will be downloaded from Cloud One Phone Provisioning Server. If the IP Phone prompts for credentials, then the customer must input the following:
   Username: Enter the extension number that is assigned to the phone
   Password: Enter the extension's Voicemail Access PIN per user extension welcome email
6. Customer Network must have PoE support to power the IP Phones
7. Customer must unbox the IP Phones & plug the Ethernet Cable to the Internet port to the PoE Switch​
   If the specified conditions are not fulfilled, a Yealink IP Phone Setup fee will apply.​