Business Softphone App in Kenya
Your business phone should work wherever your team works. Cloud One Simu Connect transforms your laptop, desktop computer or smartphone into a secure office extension, allowing employees across Kenya to make and receive business calls using their company number whether they are in the office, working from home or travelling.
Built for the Cloud One Business Communication Suite, Simu Connect gives businesses one place to call, chat, meet and collaborate without depending on personal mobile numbers or expensive call forwarding.
Everything Your Team Needs in One Business Communication App
Business Calling
- Make and receive business calls
- Hold, transfer and park calls
- Conference calling
- Call recording
- Voicemail
- Call history
Team Collaboration
- Internal messaging
- Presence status
- File sharing
- Video meetings
- Corporate directory
Customer Service
- Queue management
- Call center console
- CRM integration
- Outlook integration
- Microsoft Teams integration
- Click-to-call
Built for Hybrid Work in Kenya
Many Kenyan businesses now operate across multiple offices or support employees working remotely.
Simu Connect allows your staff to remain productive without requiring them to be physically connected to the office PBX. All communications remain securely connected through the Cloud One Business Communication Suite, giving employees the same office experience whether they're in Nairobi, Mombasa, Kisumu, Eldoret or working remotely from home.
Why Businesses Choose Simu Connect
Keep your business number private while employees use their own devices.
Maintain a professional image with one company number.
Stay connected during travel or remote work.
Collaborate from one application instead of switching between multiple tools.
Scale easily as your business grows.
The all-in-one app for your business communications
Fully-featured
Call, video, message, conference, and more. Access Cloud One Business Communication Suite features anywhere with internet connection.
Easy to use for everyone
Use the Simu Connect app on your computer or mobile phone. Streamline workflows with modern, easy-to-navigate interfaces.
Simu Connect Desktop Client Simu Connect Google Chrome Extension
Manage and Control Your Calls
- Make and receive audio/video calls and switch between them with one click.
- Transfer, hold, mute, and record a call to any phone number or extension.
- Check missed calls and call history. Listen to voicemails and one-touch call recordings.
- Set up personal call forwarding rules and ring strategies easily.
- Flip a live call seamlessly between your desktop, mobile, and IP phone without interrupting the conversation.
Chat, conference, and collaborate
Omnichannel Messaging
Connect with customers through WhatsApp, SMS, and team chat applications. Respond to messages and work together with your team, all from one convenient interface.
Conference and Meeting
Enjoy crystal-clear audio conferencing and web-based video calls with seamless screen sharing. Start, organize, and join meetings effortlessly with a click.
All your contacts in one place
Streamline your business communications by keeping all essential contact information in one place. This allows your team to easily identify and connect with customers whenever needed.
- Unified corporate directory
- Create & manage personal or shared contacts
- Sync contacts from CRM and helpdesk platform
More standout features and integrations
Remote Access Service
Secure and stable communications anywhere without port forwarding.
Call Center Console
Monitor and manage your queues and agent activities in the web client.
Presence States
Let your colleagues know if you are available with presence indicators.
File Sharing
Share files, documents, images, etc, in one-to-one or group chats.
Function Keys
Set up feature shortcuts to speed dial, intercom, BLF monitoring, and more.
Desk Phone Control (CTI)
Connect IP Phone to control calls on computer while talking via IP Phone.
Microsoft Teams Integration
Embed Simu Connect app on Microsoft Teams to streamline your workflow.
Outlook Integration
Click-to-call Outlook contacts and check your call logs directly in Outlook.
CRM Integration
Support HubSpot, Salesforce, Zendesk, Zoho, Bitrix24, Odoo, and more.
Frequently Asked Questions
A business softphone is software that turns your computer or smartphone into an office phone. It allows employees to make and receive business calls using their office extension without requiring a physical desk phone.
Yes. Employees can securely access their office extension anywhere with an internet connection, making it ideal for remote workers, travelling staff and multiple office locations.
Yes. Simu Connect is available for Android, iPhone, Windows, macOS and web browsers, allowing users to switch between devices while remaining connected to the same business phone system.
No. Many businesses use Simu Connect as their primary business phone, although it can also work alongside supported IP phones.
Yes. Simu Connect is designed to work with Cloud One Business Communication Suite, providing secure access to your business phone system across desktop, mobile and web platforms.
Enhance your Business Communication
Reach out to us now to find out more about Cloud One Simu Connect and explore the top features that can improve your Business Communication System.