VoIP Solutions for various Industries in Kenya
Elevate your operational efficiency across diverse Kenyan industries with Cloud One's comprehensive business communication suite. Our tailored VoIP solutions, encompassing unified communications, video conferencing, and contact center capabilities, empower businesses in sectors like healthcare, finance, education, and retail. Streamline workflows, reduce operational expenses, and foster seamless collaboration, driving significant ROI and improved customer experiences. Modernize your enterprise communication with Cloud One Business Communication Suite.
Inbound Call Center Solution
Our solution enables your call center agents and supervisors to provide an improved customer experience with ease, specifically designed to enhance operations within the dynamic business environment of Kenya
What our call center solution in Kenya entails:
For businesses in Kenya, where efficient communication is key, the Cloud One Business Communication Suite features an integrated call center solution that caters to businesses of all sizes.
This all-in-one platform enhances call resolution, reduces employee workload, and elevates customer experiences with intelligent routing and unified tools. Plus, all users benefit from the same features without per-agent fees
Integrated call agent and Supervisor interface
To boost productivity in the fast-paced business environment of Kenya, enhance your agents' and supervisors' efficiency with a streamlined web interface that consolidates essential tools. The intuitive Queue Panel allows you to monitor queue activity, adjust agent statuses, and perform call actions like transferring and parking with ease.
- Monitor both active and waiting call activities in one glance.
- Utilize drag-and-drop functionality for call management.
- Gain a comprehensive view of agent availability and performance metrics.
- Access real-time tracking and display of queue performance metrics.
- Control feature access based on user roles.
Outbound Call Center Solution
Our outbound call center, exclusive to our contact center business communication suite customers, is designed to supercharge your proactive outreach efforts with advanced dialing automation and easy campaign management.
With a complete list of UC & C features, it drives your revenue growth through smarter, data-driven outbound strategies, especially beneficial for businesses operating in the unique market of Kenya
Drive sales and proactively support customers, all in one platform
Step up proactive outreach
Maximize campaign efficiency with 3-in1 auto dialers (Power, Progressive, and Agentless) to ensure every call counts.
Empower your teams
Centralize call list, contact details, call dispositions, and callback schedules in one convenient campaign call inbox.
Unlock actionable insights
Optimize operations with a campaign wallboard featuring key performance metrics, call logs, and more in one place.
Improve security & compliance
Operate confidently with a secure, reliable platform that adheres to global standards like GDPR and PCI, and more.
Coordinated Agent Workspace to Improve Operational Workflow
To maximize efficiency in outbound operations, especially relevant for businesses scaling in Kenya, equip your outbound queue agents with a unified and user-friendly interface that streamlines their tasks. The Call Inbox creates a specialized area where agents can oversee all their outbound calls, modify their status, and execute call functions such as answering or hanging up — all with just a few simple clicks.
- Active & waiting outbound call list in one view.
- Handle calls with simple, fingertip controls.
- Complete view of customer details.
- Label calls and add follow-up remarks.
- Scheduled callback, no opportunity is missed
Omnichannel Messaging
To streamline communication, especially in a market like Kenya where mobile and digital interactions are prevalent, manage all your digital channel messages in one place, directly from Cloud One UC Clients
All customer interactions under one roof
To streamline customer communication in Kenya, enhance customer communication with our Communication System. It integrates voice, video, and messaging channels like SMS and WhatsApp into one platform, allowing you to manage all customer interactions seamlessly.
- Calls, Video, Live Chat, SMS, WhatsApp, and Facebook Messages.
- Help clients across multiple chat channels in one single interface.
- Remove the need to switch between apps.
- Keep a central record of all your chat conversations.
- Have your team chat with customers from anywhere using UC Clients for mobile, desktop, and web.
WhatsApp and Facebook Integration
Connect with millions of users through WhatsApp Business and Facebook Messenger. Enhance your support and sales with instant chat services for better customer engagement.
- Handle WhatsApp and Facebook messages directly in your UC clients.
- Facebook message tags for after 24-hour message sending.
- Route/transfer a chat to a queue or colleague to share the workload.
- Detailed channel stats & chat records for performance review.
- Unlimited WhatsApp accounts and Facebook channels.
Remote Office Solution
Hosted, Your Cloud, or On-Premises. Work from anywhere in Kenya with fully loaded UC tools.
Stay Linked with Any Device, from Any Location
With Cloud One UC Clients, you can work remotely across Kenya effortlessly, with audio and video calls, meetings, team chats, and more on almost any device. Boost your productivity with collaboration tools like presence status, file sharing, and extra features tailored for Kenyan businesses.
- Android and iOS apps, Web/Windows/Mac clients
- Smoothly switch an active audio call to video
- Simple call management with rich business features
- Unified Kenyan corporate identity with your business number
Inbuilt Voice Activation for MS Teams
Our integration with Microsoft Teams delivers a robust calling app right within your familiar Teams setup. This upgrade offers premium calling features for internal and external communication in Kenya, so you can stay connected without juggling multiple platforms.
- Host online meetings directly from the web browser
- HD voice, video, and integrated screen sharing
- Industry-standard security and GDPR compliance
- No need for additional hardware or a plugin
Hotel Communication Suite
Deliver exceptional guest experiences in Kenya with our award-winning IP PBX technology tailored for hotels and resorts.
Unify all future-proof UC features for scalable business growth
Embedded hotel management to streamline daily operations
Seamless integration with popular PMS systems
Guarantee of little-to-no system downtime
Intuitive Room Panel
Explore a digital front desk designed for Kenya, featuring an easy room list. Effortlessly monitor room conditions, access guest profiles, handle check-ins and check-outs, process payments, and more—all with a few clicks on a user-friendly interface.
- One-click check in and out
- Advanced filters for quick searching
- Easily switch room status for housekeeping
- Simplify call accounting and billing
- Support group/bulk operations
Wake-up Service Management
Schedule and manage wake-up calls easily using task views. With colored task status filters, keep track of all wake-up call tasks in one view, click to redial failed ones, or add/cancel successful ones quickly.
Guests can set wake-up calls directly from their room phone, with self-service options tailored for Kenyan hospitality.
Guest Stay History
With a comprehensive stay history, hotel staff can quickly track all past stays, current check-ins, room change records, and billing details. This enables employees to easily recognize returning guests and provide personalized services based on their preferences.
Advanced filters allow for effortless sorting and downloading of stay records and billing information, significantly enhancing the efficiency of hotel day-to-day operations.
Hotel Settings & Room Management
Enhance hotel service quality with back office features such as custom room status , automatic call accounting, and branded invoices. Reduce the admin workload with a unified settings interface.
- Set up hotel basics, currency, billing info and more.
- Manage room types and status (housekeeping, repairs, etc.) from a single spot.
- Control room call rules, allowing granular settings for room-to-room and outbound calls per. mission.
- Configure wake-up call rules directly from the interface.
VoIP Solution for Schools and Universities
Enable seamless communication and lively student-teacher interaction for schools and universities across Kenya, no matter the size.
Cost-saving
An easy migration to VoIP. Preserve existing infrastructure and maximize resource utilization.
Feature-rich
Robust UC capabilities in one platform, available for deployment in the cloud or on-premises.
Reliable & Secure
Ensure robust system performance with exceptional reliability and comprehensive security measures.
An easy-to-use system for
every role on the campus
Experience the simplicity and convenience of our solution, tailored to empower each individual and enhance productivity across the campus.
✔️ Cloud One UC Clients (UC app)
✔️ Team Chat
✔️ Video/audio conferencing
✔️ Microsoft Teams & Outlook integration: Click to call, Call Popup, etc.
✔️ Call Recording
✔️ Call Flip/Switch
✔️ Voicemail to email
✔️ Personalized calling rules
✔️ Hot Desking
✔️ SMS Texting
✔️ School announcements
✔️ Emergency alerts
✔️ Emergency number dialing
✔️ Intercom
✔️ Graphical dashboard & easy configuration
✔️ Role-based access control
✔️ User provisioning via Active Directory or Azure AD
✔️ Flexible call management with IVR, Queue Panel, etc.
✔️ Event Notifications
✔️ Ring Group
✔️ Fast system migration and setup
✔️ Auto-provisioning
✔️ Remote working
✔️ Hot Standby & Disaster Recovery
✔️ Comprehensive security measures: data encryption, firewalls, 2FA, etc.
✔️ Read-made integrations & API
VoIP Solution for Retail Businesses
From sales to customer support, link every team member in Kenya through one communication platform. Enhance customer satisfaction and increase sales.
Smooth communication across diverse locations. Easy to handle and scale.
Maintain constant connectivity among your headquarters, branch locations, mobile sales personnel, and warehouses. Benefit from free internal calls between all company extensions across branches and cut down on call expenses.
With our cloud communication solution, we deliver reliable and consistent performance through innovative high-availability strategies, such as Hot Standby and Disaster Recovery, ensuring your system stays operational under any conditions.
Quickly onboard new locations and team members – our platform is designed to meet the dynamic communication demands of your business today and in the future. Experience seamless flexibility, effortless scalability, and enhanced collaboration across all teams and locations.
Let's Connect
Reach out to us to explore how our VoIP solutions in Kenya can enhance your business growth across any industry.