Cloud One Simu Connect Google Chrome Extension

A browser softphone for lightweight web communications, click-to-call, never-missed incoming call notifications, etc.

How Does it work?

Manage your office calls easily straight from your browser and never miss a call. Cloud One Simu Connect for Google is a free Chrome extension (browser softphone or webphone tool) that seamlessly integrates Cloud One Business Communication Systems to allow you make and receive calls easily straight from web browser and enjoy easy click-to-dial of any phone number on any web pages.

Go beyond basic call handling, Cloud One Simu Connect for Google delivers convenience by incorporating all the essential webphone features in one place: easy dialpad, active call control, PBX-integrated contact search & auto-matching, extension presence management, notifications for new voicemails & missed calls, phone number auto-detection, and more. With it, you can handle daily business calls without opening your Web Client; effortless launch calls to numbers that are displayed on web pages and web CRM systems; and receive incoming call pop-ups even with your web browser closed.

Features and Use Cases:

Incoming Call Popups

No matter which window or tab you’re working on, the extension will notify you of an incoming call. The extension keeps running background to take care every signal, so you won’t miss an important call. Better yet, the call pop-ups will also display the name of caller if it’s matched to a PBX contacts.

Active Call Control

Cloud One Simu Connect for Google is a practical webphone that can execute almost all the functions of a deskphone. Basic calling features like transfer, hold, and mute are only clicks away in the call interface. Plus, you get prompted of new voicemails & recordings with numeric indicators and can access them quickly with shortcut links to your Cloud One Web Client.

Click to Call

Power your sales, supports, and phone agents with fast click-to-call of any phone numbers on any web pages or web-based CRM like Hubspot, Google Contacts and more! The extension identifies telephone numbers on the web pages automatically and converts them into clickable links for your easy and quick dialing.

Contact Search

Take advantage of your own company directory and Cloud One PBXs native Contacts management to make phone calls to your peers and contacts quickly. You can search contacts by name or number, view peer presence at a glance, and simply click to initiate an audio or video call.

Presence Management

Manage and change your PBX extension presence and agent status easily right in the extension tab. Just click the icons on the toolbar to switch presence between Available, Away, Do Not Disturb, etc. and pause/unpause or login/logout yourself from queue if you are a call center agent.

How to configure Cloud One Simu Connect Google Chrome Extension

Cloud One Simu Connect for Google is only for use with Cloud One business phone systems and is not a standalone extension. It must be coordinated with Cloud One Web Client or Cloud One Desktop Client to work and the available features also vary according to the client it works with.