Cloud PBX for Businesses in Kenya
Our all-in-one contact center business phone system is designed to streamline communication processes and enhance teamwork for businesses of all sizes in Kenya and East Africa.
Cloud One Business Communication Suite – Modern Cloud-Based Phone System
Cloud One's comprehensive business communication suite empowers you to focus on business growth without worrying about missed calls or lost leads. Discover the essential features that boost internal collaboration and significantly enhance customer satisfaction. With seamless integration, advanced call management, and real-time analytics, our suite is designed to optimize your communication strategy and drive business success.
Preconfigured SIP Trunks
Our communication system is preconfigured with cost effective SIP trunks to facilitate affordable calls across Kenya, allowing effortless business growth.
Advanced Telephony Features
Our communication system offers the most advanced telephony features with free internal calls via extension dialing, fostering collaboration without extra costs.
Unified Communications
Our omnichannel communication system lowers communication costs and is accessible from mobile and desktop applications on all devices.
The Best Business Phone System in Kenya
Cloud One Business Communication Suite transforms the way teams connect and collaborate, seamlessly unifying cost-effective SIP Trunk-powered voice calling, high-quality video conferencing, omnichannel messaging (including SMS, email, and chat apps), and robust third-party integrations all within a single, intuitive platform.
With our solution, you get:
- The easiest phone system you’ll ever set up and manage
- Full unified communications, anywhere, on any device
- Flexible cloud and on-premises deployment options
- Powerful 3rd-party platforms & tools integration
- Interoperable with IP phones & SIP trunks of your choice
- Built-in AI features make communication easy
Elevate Customer Experience
Enhance your customer experience with advanced tools for seamless communication, including live chat, social media integration, and AI-driven analytics.
Boost efficiency and satisfaction by leveraging cloud-based solutions, real-time reporting, and personalized service options. Transform your business into a hub of innovation and customer engagement, driving loyalty and business growth.
Call, Meet & Chat, from Anywhere
Simu Connect UC Client is an advanced communication application that integrates effortlessly with the Cloud One Business Communication Suite, providing a world-class phone system on any device, including Android, iOS, Windows, or macOS.
Simu Connect Web Client >>
- Simu Connect Web Client transforms your laptop or tablet into a full office phone setup via any web browser. Just log in to manage calls, chats, video meetings, voicemails, and call logs effortlessly.
Simu Connect Mobile Client >>
- Take your office phone anywhere with Simu Connect free app for Android and iOS. Make calls, chat, join meetings, and check voicemails, all synced with one-tap transfers. Stay connected effortlessly.
Simu Connect Desktop Client >>
- Enhance your workday with Simu Connect Desktop Client for macOS and Windows. Access your full PBX system, manage calls, chats, meetings, and more, all in one intuitive dashboard with seamless contact syncing.
Effortlessly switch between web, mobile, or desktop with one tap. Enjoy free internal dialing and mid-call flips, no more app-hopping. Quick setup lets you collaborate from anywhere, boosting productivity instantly.
Intelligent Call Routing & Automation
Easily automate call handling with Cloud One BCS' built-in Call Flow Designer (CFD), a visual, drag-and-drop tool for creating custom call flows without any coding.
CFD allows you to route calls based on customer type, caller input, time of day, language preference, etc. It also lets you validate caller information from external databases, trigger real-time prompts using AI-generated voice, and more. Pre-built templates are also available to help you get started quickly, all managed seamlessly within the PBX interface.
Scalable, Flexible, and Reliable
Easy Scaling & Management
Set up in minutes with an intuitive web GUI driven by point-and-click configuration. Be future-proof with easy user scalability.
Broad Device & Endpoint Support
Pre-built IP Phone auto provisioning for 270+ mainstream IP Phone models, including those from Yealink, Fanvil, and more.
Seamless SIP Trunk Integration
Use our preconfigured SIP Trunks or your preferred phone service. Proven interoperability with worldwide SIP/PSTN/ISDN trunks; certified with over 120 ITSPs worldwide.
Secure Remote Access
Enable a consistent in-office communication experience for everyone via a secure and hassle-free remote access service.
Full Remote Management
Easy for Cloud One partners to manage and provision customer-premises PBXs remotely and securely in one platform.
Enterprise-grade Reliability
Built on top of usability, scalability, security, and future-proofness with a “100% recommended to a friend” reputation.
Powerful Features for Better Collaboration
Cloud One Business Communication Suite provides customizable and scalable packages with flexible deployment options, offering an industry-leading feature set for unified communications. Our cloud-based and on-premise solutions enhance business productivity with seamless integration, VoIP capabilities, and advanced collaboration tools. Optimize your business communication with our reliable and secure platform.
Business | Contact Center | Elite Software Edition | |
Cloud One Multi Tenant Cloud Instance
| ✔️ | ✔️ | |
Cloud One Hosting as Single Tenant | ✔️ | ||
Self Hosting | ✔️ |
Business | Contact Center | Elite | |
Call Forwarding
| ✔️ | ✔️ | ✔️ |
Call Monitoring (Listen/Whisper/Barge-in) | ✔️ | ✔️ | ✔️ |
Call Parking | ✔️ | ✔️ | ✔️ |
Call Pickup | ✔️ | ✔️ | ✔️ |
Call Transfer (Attended/Blind) | ✔️ | ✔️ | ✔️ |
Call Waiting | ✔️ | ✔️ | ✔️ |
Call Flip/Switch | ✔️ | ✔️ | ✔️ |
IVR (Multi-level/Multi-lingual/Time-based) | ✔️ | ✔️ | ✔️ |
Queue | ✔️ | ✔️ | ✔️ |
Ring Group | ✔️ | ✔️ | ✔️ |
Paging & Intercom | ✔️ | ✔️ | ✔️ |
Conference Rooms | ✔️ | ✔️ | ✔️ |
CDR & Basic Reports | ✔️ | ✔️ | ✔️ |
Dial by Name | ✔️ | ✔️ | ✔️ |
AutoCLIP | ✔️ | ✔️ | ✔️ |
Caller ID | ✔️ | ✔️ | ✔️ |
CID-based & DID-based Call Routing | ✔️ | ✔️ | ✔️ |
DID (Direct Inward Dialing) | ✔️ | ✔️ | ✔️ |
DND (Do Not Disturb) | ✔️ | ✔️ | ✔️ |
DOD (Direct Outward Dialing) | ✔️ | ✔️ | ✔️ |
DNIS | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Call Recording
| ✔️ | ✔️ | ✔️ |
Boss-Secretary | ✔️ | ✔️ | ✔️ |
Custom Prompts | ✔️ | ✔️ | ✔️ |
Distinctive Ringtone | ✔️ | ✔️ | ✔️ |
Music on Hold | ✔️ | ✔️ | ✔️ |
MOH Playlist & Streaming | ✔️ | ✔️ | ✔️ |
T.38 Fax | ✔️ | ✔️ | ✔️ |
TAPI Driver | ✔️ | ✔️ | ✔️ |
Fax to Email | ✔️ | ✔️ | ✔️ |
Voicemail | ✔️ | ✔️ | ✔️ |
Group Voicemail | ✔️ | ✔️ | ✔️ |
Voicemail to Email | ✔️ | ✔️ | ✔️ |
LDAP Server | ✔️ | ✔️ | ✔️ |
PIN List | ✔️ | ✔️ | ✔️ |
Speed Dial | ✔️ | ✔️ | ✔️ |
Emergency Number | ✔️ | ✔️ | ✔️ |
Emergency Notifications | ✔️ | ✔️ | ✔️ |
SIP Forking | ✔️ | ✔️ | ✔️ |
IP Phone Concurrent Registrations | ✔️ | ✔️ | ✔️ |
CTI for Desk Phone Control | ✔️ | ✔️ | ✔️ |
Function Keys | ✔️ | ✔️ | ✔️ |
Hotkeys | ✔️ | ✔️ | ✔️ |
Call Allow/Block List | ✔️ | ✔️ | ✔️ |
Call Disposition | ✔️ | ✔️ | ✔️ |
BLF Support | ✔️ | ✔️ | ✔️ |
Busy Camp-on | ✔️ | ✔️ | ✔️ |
Business Hours & Holidays | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Administration | |||
Web-based Management Portal
| ✔️ | ✔️ | ✔️ |
Extension Group & Organization | ✔️ | ✔️ | ✔️ |
User Role & Permission | ✔️ | ✔️ | ✔️ |
Operation Logs | ✔️ | ✔️ | ✔️ |
Event Logs | ✔️ | ✔️ | ✔️ |
Event Notifications | ✔️ | ✔️ | ✔️ |
Backup and Restore | ✔️ | ✔️ | ✔️ |
Troubleshooting | ✔️ | ✔️ | ✔️ |
Built-in SMTP Server | ✔️ | ✔️ | ✔️ |
AMI (Asterisk Manager Interface) | ✔️ | ✔️ | ✔️ |
Network Drive | ✔️ | ✔️ | ✔️ |
SNMP Support | ✔️ | ✔️ | ✔️ |
APIs | ✔️ | ✔️ | ✔️ |
Hot Standby | ✔️ | ✔️ | ✔️ |
Security | |||
SRTP & TLS Call Encryption | ✔️ | ✔️ | ✔️ |
Auto & Static Defense | ✔️ | ✔️ | ✔️ |
Global Anti-hacking IP Blocklist | ✔️ | ✔️ | ✔️ |
Certificates | ✔️ | ✔️ | ✔️ |
Password Policy Enforcement | ✔️ | ✔️ | ✔️ |
Two-factor Authentication (2FA) | ✔️ | ✔️ | ✔️ |
Allowed Country IP's & Codes | ✔️ | ✔️ | ✔️ |
Outbound Call Frequency Restriction | ✔️ | ✔️ | ✔️ |
Graphical Dashboard | ✔️ | ✔️ | ✔️ |
Auto Provisioning | ✔️ | ✔️ | ✔️ |
Bulk Import & Export | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Simu Connect UC Clients | ✔️ | ✔️ | ✔️ |
Simu Connect Web Client | ✔️ | ✔️ | ✔️ |
Simu Connect Mobile Client (iOS & Android) | ✔️ | ✔️ | ✔️ |
Simu Connect Desktop Client (Windows & MacOS) | ✔️ | ✔️ | ✔️ |
Simu Connect Google Chrome Extension | ✔️ | ✔️ | ✔️ |
Operator Panel | ✔️ | ✔️ | ✔️ |
Unlimited Users | ✔️ | ✔️ | ✔️ |
Dispatch Active Calls | ✔️ | ✔️ | ✔️ |
(Redirect, Transfer, Hang up, Park, Monitor Call Status | ✔️ | ✔️ | ✔️ |
(Inbound, Outbound, Extension, Parked Calls, etc.) | ✔️ | ✔️ | ✔️ |
Unified Presence | ✔️ | ✔️ | ✔️ |
Control Extension Presence | ✔️ | ✔️ | ✔️ |
Presence | ✔️ | ✔️ | ✔️ |
Custom Presence description | ✔️ | ✔️ | ✔️ |
Personal & Company Contacts | ✔️ | ✔️ | ✔️ |
Audio Conferencing | ✔️ | ✔️ | ✔️ |
Voicemail Transcription | ✔️ | ✔️ | ✔️ |
Call Pop-up URL | ✔️ | ✔️ | ✔️ |
Door Phone Video Preview | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
1:1 or Group Chat with Colleagues
| ✔️ | ✔️ | ✔️ |
File & Image Sharing | ✔️ | ✔️ | ✔️ |
Push Notification | ✔️ | ✔️ | ✔️ |
Sync Across Cloud One UC Clients | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Custom PBX Domain Name (FQDN) | ✔️ | ✔️ | ✔️ |
Remote & Secure PBX Web Portal Access | ✔️ | ✔️ | ✔️ |
Cloud One UC Clients Remote Connection | ✔️ | ✔️ | ✔️ |
LDAP Server Remote Access | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Hassle-free Remote SIP Registration
| ✔️ | ✔️ | ✔️ |
WebRTC Trunk | ✔️ | ✔️ | ✔️ |
No Port Forwarding & NAT Issues | ✔️ | ✔️ | ✔️ |
Enterprise | Contact Center | Elite | |
Advanced Skill-based Routing & Queue Callback
| ✔️ | ✔️ | ✔️ |
Switchboard-type Queue Panel | ✔️ | ✔️ | ✔️ |
Real-time Wallboard | ✔️ | ✔️ | ✔️ |
SLA Monitoring & Threshold Notifications | ✔️ | ✔️ | ✔️ |
Insightful Call Center Reports | ✔️ | ✔️ | ✔️ |
**Available for Elite Business Communication Suite | Business | Contact Center | Elite |
Auto Dialers (Power, Progressive, Agentless)
| ✔️ | ||
Campaign Settings & Management | ✔️ | ||
Custom Call Disposition Tags | ✔️ | ||
Performance-tracking Campaign Wallboard | ✔️ | ||
Agent-based Campaign Call Inbox | ✔️ | ||
Scheduled Callback | ✔️ |
Business | Contact Center | Elite | |
Custom Call Disposition Tags
| ✔️ | ✔️ | ✔️ |
Custom Contextual Remarks | ✔️ | ✔️ | ✔️ |
Advanced Filter & Quick Searching | ✔️ | ✔️ | ✔️ |
Cross-client Synchronization | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Live Chat, SMS, WhatsApp, Facebook
| ✔️ | ✔️ | ✔️ |
Central Message Inbox | ✔️ | ✔️ | ✔️ |
Automatic Contacts Matching | ✔️ | ✔️ | ✔️ |
Message to Queue | ✔️ | ✔️ | ✔️ |
Chat Assignment & Transfer | ✔️ | ✔️ | ✔️ |
Elevate Chats to Calls in One Click | ✔️ | ✔️ | ✔️ |
Message Detailed Records | ✔️ | ✔️ | ✔️ |
Trunk SMS API for ITSP | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
PBX-native Contacts Management
| ✔️ | ✔️ | ✔️ |
Separate Permission Control Per Phonebook | ✔️ | ✔️ | ✔️ |
CRM Contacts Synchronization | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Custom Rates Applied to Outbound Calls
| ✔️ | ✔️ | ✔️ |
Analysis Report on Telecom Expenses | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Call Notification for Group Voicemails
| ✔️ | ✔️ | ✔️ |
Listen to Messages & Call Back Directly over the Phone | ✔️ | ✔️ | ✔️ |
Never Miss an Urgent Message | ✔️ | ✔️ | ✔️ |
Ideal to Support Emergency After-hour Services | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Supported CRMs: Zoho, Salesforce, Hubspot, Bitrix24, Odoo
| ✔️ | ✔️ | ✔️ |
Integrate Local CRMs via CRM Integration Template | ✔️ | ✔️ | ✔️ |
Click to Call | ✔️ | ✔️ | ✔️ |
Auto Call Popup | ✔️ | ✔️ | ✔️ |
Call Journal & Analytics | ✔️ | ✔️ | ✔️ |
Contact Sync & Quick Searching | ✔️ | ✔️ | ✔️ |
Auto & Manual Contact Creation | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Supported Helpdesks: Zendesk and Zoho Desk
| ✔️ | ✔️ | ✔️ |
Integrate Local Helpdesks via Custom Integration Template | ✔️ | ✔️ | ✔️ |
Auto Call Popup | ✔️ | ✔️ | ✔️ |
Contact Sync & Quick Searching | ✔️ | ✔️ | ✔️ |
Ticket & Contact Creation | ✔️ | ✔️ | ✔️ |
Call Journal & Analytics | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Support Microsoft SQL, LDAP Integration
| ✔️ | ✔️ | ✔️ |
Real-time Caller Lookup: Caller ID to Caller Name | ✔️ | ✔️ | ✔️ |
Contacts Synchronization to PBX | ✔️ | ✔️ | ✔️ |
Auto-route Callers Based on Phonebook Matches | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Cloud One Domain | ✔️ | ✔️ | ✔️ |
Custom Domain Name
| ✔️ | ||
Auto Domain Certificate Application | ✔️ | ✔️ | ✔️ |
Auto Domain Certificate Renewal | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Microsoft Teams Integration
| ✔️ | ✔️ | ✔️ |
Outlook Integration | ✔️ | ✔️ | ✔️ |
Microsoft Entra ID (Azure Active Directory) | ✔️ | ✔️ | ✔️ |
User Sync & Single Sign-on (SSO) | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Archive Files to External Servers
| ✔️ | ✔️ | ✔️ |
Call Recordings Archival | ✔️ | ✔️ | ✔️ |
System Backups Archival | ✔️ | ✔️ | ✔️ |
Support FTP, SFTP, Amazon S3, Google Cloud Storage | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Text-to-Speech | ✔️ | ✔️ | ✔️ |
Voicemail Transcription | ✔️ | ✔️ | ✔️ |
Call Transcription | ✔️ | ✔️ | ✔️ |
Call Summary | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
User, Organization Unit, Group Synchronization
| ✔️ | ✔️ | ✔️ |
Auto Extension Assignment for New User | ✔️ | ✔️ | ✔️ |
Single Sign-on (SSO) | ✔️ | ✔️ | ✔️ |
Faster and Easier Administration | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Bulk Email & Instant Link Invitation
| ✔️ | ✔️ | ✔️ |
HD Audio and Video | ✔️ | ✔️ | ✔️ |
Screen Sharing | ✔️ | ✔️ | ✔️ |
In-meeting Team Chat | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Video Calls on Simu Connect Web Client
| ✔️ | ✔️ | ✔️ |
Video Calls on Simu Connect Desktop Client | ✔️ | ✔️ | ✔️ |
Video Calls on Simu Connect Mobile Client | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Drag-and-Drop Call Flow Design | ✔️ | ✔️ | ✔️ |
Rich Ready-to-Use Components | ✔️ | ✔️ | ✔️ |
Text-to-Speech Prompt | ✔️ | ✔️ | ✔️ |
Seamless 3rd-Party System Integrations | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
WebSocket for Audio Streams Transmission | ✔️ | ✔️ | ✔️ |
**Only available for Elite Business Communication Suite Clients | Business | Contact Center | Elite |
Cross-region Active-standby Redundancy
| ✔️ | ||
Automatic Failure Detection & Fallback | ✔️ | ||
Real-time Data Replication | ✔️ | ||
Secure SD-WAN or VPN Remote Networking | ✔️ |
Business | Contact Center | Elite | |
Seamless, Lightweight Hotel Management
| ✔️ | ✔️ | ✔️ |
Intuitive Front Desk Operation Panel | ✔️ | ✔️ | ✔️ |
Wake-up Call Management | ✔️ | ✔️ | ✔️ |
Room and Housekeeping Status | ✔️ | ✔️ | ✔️ |
Guest Stay History | ✔️ | ✔️ | ✔️ |
Call Accounting and Service Billing | ✔️ | ✔️ | ✔️ |
Hotel Settings | ✔️ | ✔️ | ✔️ |
Business | Contact Center | Elite | |
Room Status Synchronization
| ✔️ | ✔️ | ✔️ |
Wake-up Call Scheduling | ✔️ | ✔️ | ✔️ |
Call Accounting & Minibar Charging | ✔️ | ✔️ | ✔️ |
Guest Information and Room Move | ✔️ | ✔️ | ✔️ |
Choose Your Deployment & Management Level
Full Managed Cloud PBX
Semi-Managed Solution
Self-Managed Option
Frequently Asked Questions
Here, you'll find the questions our clients frequently ask along with accurate answers from our technical support team.
Cloud One Business Communication Suite (Cloud One BCS) is a cloud-based unified platform for Kenyan businesses, combining VoIP calling, HD video conferencing, team messaging, WhatsApp/SMS/live chat integration, mobile/desktop apps, and CRM sync, all in one tool.
Built for East Africa, it delivers 99.99% uptime, auto-provisioning for IP phones (Yealink, Fanvil, Grandstream), and affordable scaling without hardware. Perfect for hybrid teams in Nairobi and beyond.
Cloud One BCS includes:
- Cloud PBX with unlimited extensions and call routing
- HD video meetings and screen sharing
- Omnichannel messaging (WhatsApp, SMS, live chat, team chat)
- Mobile/web/desktop apps
- Drag-and-drop call flow designer and IVR
- CRM integrations with click-to-call
- Auto-provisioning for major IP phones
- Call recording, analytics, and queue management
- Strong security and local support
It's a complete, cost-effective solution for Kenyan businesses.
Cloud One BCS provides a simpler, Kenya-tailored alternative:
- Vs. 3CX: Easier cloud setup, built-in WhatsApp/SMS/live chat, broader phone auto-provisioning, and dedicated East African support.
- Vs. Microsoft Teams: Lighter, faster deployment, native VoIP + multichannel tools, less ecosystem lock-in.
- Vs. traditional PBX: Fully cloud-hosted (no maintenance), instant scaling, remote access, and advanced features at lower cost.
Ideal for growing Kenyan teams seeking unified, reliable communication.
Yes, Cloud One BCS uses end-to-end encryption, 2FA, role-based access, and secure call recording. It offers 99.99% uptime SLA, disaster recovery, and GDPR-aligned compliance with local data options.
Suitable for regulated sectors (finance, healthcare), it includes audit logs and 24/7 Kenyan-based support, ensuring protected, always-on communications across Nairobi, Mombasa, and beyond.
Yes, you can easily migrate to Cloud One Business Communication Suite (BCS) from your current cloud-hosted PBX or on-premise/appliance-based IP PBX (e.g., 3CX, Avaya, Asterisk, Grandstream or similar systems).
Key reasons it's straightforward:
- Reuse existing hardware — Supports 270+ IP phone models (including Yealink, Fanvil, Grandstream) with auto-provisioning, so you can often keep your current phones and avoid new purchases.
- Flexible SIP trunks — Bring Your Own Carrier (BYOC) support with interoperability for worldwide SIP trunks and 120+ ITSPs, continue using your preferred provider for seamless number retention and call routing.
- Easy data transfer — Bulk import/export for users, extensions, and contacts, plus CRM/database sync (e.g., Microsoft SQL, LDAP) to migrate directories and configurations quickly.
- Management options to fit you — Choose fully managed (we handle everything), semi-managed, or self-managed to match your current setup and control level.
- Minimal disruption — Intuitive web GUI, fast onboarding, phased cutover if needed, and 24/7 support. Described as "the easiest phone system you’ll ever set up and manage"—no hardware maintenance after migration.
- Future-proof upgrade — Gain unified features like Simu Connect apps (web/mobile/desktop), video conferencing, omnichannel messaging, intelligent call routing, and Kenya-compliant hosting.
Many Kenyan businesses have switched successfully for better scalability, cost savings, and reliability.
For a smooth transition, contact us for a free migration assessment. We'll review your setup and provide a tailored plan (including any number porting coordination under CAK rules). Reach out via the contact form below or call us today!
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