Cloud One Business Communication Suite

Our all-in-one business communication platform is tailored to streamline your communication processes and boost teamwork.

Unified Communications in Kenya

Cloud One is the leading provider of cloud and on-premise phone systems, offering both managed and self-managed solutions for businesses of all sizes in Kenya.

Empower your team to work remotely

With our Mobile and Desktop applications, your PBX data is automatically synchronized, ensuring you can access your latest communications on any device.

Reduce your business communication costs

Our business communication suite allows you concentrate on business growth without the stress of missed calls and lost leads. Learn the key features that benefit you the most:

SIP Trunking

We use SIP trunking for affordable calls across Kenya, allowing businesses to scale and pay only for what they require.

Internal Calling and Extension Dialing

Our communication system allows free internal calls via extension dialing, fostering collaboration without extra costs.

Call Routing and Management

Our system connects calls to the right teams, improving satisfaction, while recording provides insights for cost savings.

Explore Unified Communications

Cloud One Business Communication Suite revolutionizes business interactions by integrating voice calls, video conferencing, omnichannel messaging, and various integrations into one cohesive solution, removing the obstacles of distance, platforms, and systems.

Learn more

Enhance your Customer Experience

Enable your teams to provide outstanding customer support across various channels with advanced contact center capabilities.

Enable productive call center

Enjoy advanced features such as automatic call distribution, call queues, wallboards, agent training, call recording, callback options, detailed reporting, and other sophisticated call center functionalities

Live Chat & Messaging

Unify your messaging experience with one inbox for all digital platforms, including website live chat, SMS, WhatsApp, and Facebook. Effortlessly send, receive, and manage your business communications in UC Clients.

Convert visitors to leads

Empower your website visitors to reach you on phone with a single click from your site or your applications. The setup process is simple, thanks to our PBX’s integrated WebRTC and SDK features.

Instantly identify your clientele

Comprehensive CRM, helpdesk, and database integrations that enable swift identification of incoming calls or messages, synchronize customer interaction logs, and much more.

Powerful Integrations to Streamline your Workflows

Easily streamline your workflows and empower your teams with ready-made integration with Microsoft Teams, popular CRMs, helpdesks, hotel PMS, and other business platforms.

You also get the ultimate flexibility to build your own with our open APIs.

Outstanding telephony features and flexible pricing plans

Cloud One Business Communication Suite offers scalable packages with flexible deployment options and industry-leading feature set:

Standard Telephony Features

	SMB	Enterprise	Contact Center	Elite
Call Forwarding	✔️	✔️	✔️	✔️
Call Monitoring (Listen/Whisper/Barge-in)	✔️	✔️	✔️	✔️
Call Parking	✔️	✔️	✔️	✔️
Call Pickup	✔️	✔️	✔️	✔️
Call Transfer (Attended/Blind)	✔️	✔️	✔️	✔️
Call Waiting	✔️	✔️	✔️	✔️
Call Flip/Switch	✔️	✔️	✔️	✔️
IVR (Multi-level/Multi-lingual/Time-based)	✔️	✔️	✔️	✔️
Queue	✔️	✔️	✔️	✔️
Ring Group	✔️	✔️	✔️	✔️
Paging & Intercom	✔️	✔️	✔️	✔️
Conference Rooms	✔️	✔️	✔️	✔️
CDR & Basic Reports	✔️	✔️	✔️	✔️
Dial by Name	✔️	✔️	✔️	✔️
AutoCLIP	✔️	✔️	✔️	✔️
Caller ID	✔️	✔️	✔️	✔️
CID-based & DID-based Call Routing	✔️	✔️	✔️	✔️
DID (Direct Inward Dialing)	✔️	✔️	✔️	✔️
DND (Do Not Disturb)	✔️	✔️	✔️	✔️
DOD (Direct Outward Dialing)	✔️	✔️	✔️	✔️
DNIS	✔️	✔️	✔️	✔️

Business Features

	SMB	Enterprise	Contact Center	Elite
Call Recording	✔️	✔️	✔️	✔️
Boss-Secretary	✔️	✔️	✔️	✔️
Custom Prompts	✔️	✔️	✔️	✔️
Distinctive Ringtone	✔️	✔️	✔️	✔️
Music on Hold	✔️	✔️	✔️	✔️
MOH Playlist & Streaming	✔️	✔️	✔️	✔️
T.38 Fax	✔️	✔️	✔️	✔️
TAPI Driver	✔️	✔️	✔️	✔️
Fax to Email	✔️	✔️	✔️	✔️
Voicemail	✔️	✔️	✔️	✔️
Group Voicemail	✔️	✔️	✔️	✔️
Voicemail to Email	✔️	✔️	✔️	✔️
LDAP Server	✔️	✔️	✔️	✔️
PIN List	✔️	✔️	✔️	✔️
Speed Dial	✔️	✔️	✔️	✔️
Emergency Number	✔️	✔️	✔️	✔️
Emergency Notifications	✔️	✔️	✔️	✔️
SIP Forking	✔️	✔️	✔️	✔️
IP Phone Concurrent Registrations	✔️	✔️	✔️	✔️
CTI for Desk Phone Control	✔️	✔️	✔️	✔️
Function Keys	✔️	✔️	✔️	✔️
Hotkeys	✔️	✔️	✔️	✔️
Call Allow/Block List	✔️	✔️	✔️	✔️
Call Disposition	✔️	✔️	✔️	✔️
BLF Support	✔️	✔️	✔️	✔️
Busy Camp-on	✔️	✔️	✔️	✔️
Business Hours & Holidays	✔️	✔️	✔️	✔️

Administration & Security

Administration	SMB	Enterprise	Contact Center	Elite
Web-based Management Portal	✔️	✔️	✔️	✔️
Extension Group & Organization	✔️	✔️	✔️	✔️
User Role & Permission	✔️	✔️	✔️	✔️
Operation Logs	✔️	✔️	✔️	✔️
Event Logs	✔️	✔️	✔️	✔️
Event Notifications	✔️	✔️	✔️	✔️
Backup and Restore	✔️	✔️	✔️	✔️
Troubleshooting	✔️	✔️	✔️	✔️
Built-in SMTP Server	✔️	✔️	✔️	✔️
AMI (Asterisk Manager Interface)	✔️	✔️	✔️	✔️
Network Drive	✔️	✔️	✔️	✔️
SNMP Support	✔️	✔️	✔️	✔️
APIs	✔️	✔️	✔️	✔️
Hot Standby	✔️	✔️	✔️	✔️
Security
SRTP & TLS Call Encryption	✔️	✔️	✔️	✔️
Auto & Static Defense	✔️	✔️	✔️	✔️
Global Anti-hacking IP Blocklist	✔️	✔️	✔️	✔️
Certificates	✔️	✔️	✔️	✔️
Password Policy Enforcement	✔️	✔️	✔️	✔️
Two-factor Authentication (2FA)	✔️	✔️	✔️	✔️
Allowed Country IP's & Codes	✔️	✔️	✔️	✔️
Outbound Call Frequency Restriction	✔️	✔️	✔️	✔️
Graphical Dashboard	✔️	✔️	✔️	✔️
Auto Provisioning	✔️	✔️	✔️	✔️
Bulk Import & Export	✔️	✔️	✔️	✔️

Unified Communications

	SMB	Enterprise	Contact Center	Elite
Linkus UC Clients	✔️	✔️	✔️	✔️
Linkus Web Client	✔️	✔️	✔️	✔️
Linkus Mobile Client (iOS & Android)	✔️	✔️	✔️	✔️
Linkus Desktop Client (Windows & MacOS)	✔️	✔️	✔️	✔️
Linkus Google Chrome Extension	✔️	✔️	✔️	✔️
Operator Panel	✔️	✔️	✔️	✔️
Unlimited Users	✔️	✔️	✔️	✔️
Dispatch Active Calls	✔️	✔️	✔️	✔️
(Redirect, Transfer, Hang up, Park, Monitor) Monitor Call Status	✔️	✔️	✔️	✔️
(Inbound, Outbound, Extension, Parked Calls, etc.)	✔️	✔️	✔️	✔️
Unified Presence	✔️	✔️	✔️	✔️
Control Extension Presence	✔️	✔️	✔️	✔️
Presence	✔️	✔️	✔️	✔️
Custom Presence description	✔️	✔️	✔️	✔️
Personal & Company Contacts	✔️	✔️	✔️	✔️
Audio Conferencing	✔️	✔️	✔️	✔️
Voicemail Transcription	✔️	✔️	✔️	✔️
Call Pop-up URL	✔️	✔️	✔️	✔️
Door Phone Video Preview	✔️	✔️	✔️	✔️

Team Chat

	SMB	Enterprise	Contact Center	Elite
1:1 or Group Chat with Colleagues	✔️	✔️	✔️	✔️
File & Image Sharing	✔️	✔️	✔️	✔️
Push Notification	✔️	✔️	✔️	✔️
Sync Across Linkus UC Clients	✔️	✔️	✔️	✔️

Remote Access Service

	SMB	Enterprise	Contact Center	Elite
Custom PBX Domain Name (FQDN)	✔️	✔️	✔️	✔️
Remote & Secure PBX Web Portal Access	✔️	✔️	✔️	✔️
Linkus UC Clients Remote Connection	✔️	✔️	✔️	✔️
LDAP Server Remote Access	✔️	✔️	✔️	✔️

Remote SIP Service

	SMB	Enterprise	Contact Center	Elite
Hassle-free Remote SIP Registration		✔️	✔️	✔️
WebRTC Trunk		✔️	✔️	✔️
No Port Portwarding & NAT Issues		✔️	✔️	✔️

Inbound Call Center

	SMB	Enterprise	Contact Center	Elite
Advanced Skill-based Routing & Queue Callback		✔️	✔️	✔️
Switchboard-type Queue Panel		✔️	✔️	✔️
Real-time Wallboard		✔️	✔️	✔️
SLA Monitoring & Threshold Notifications		✔️	✔️	✔️
Insightful Call Center Reports		✔️	✔️	✔️

Outbound Call Center

	SMB	Enterprise	Contact Center	Elite
Auto Dialers (Power, Progressive, Agentless)		✔️	✔️	✔️
Campaign Settings & Management		✔️	✔️	✔️
Custom Call Disposition Tags		✔️	✔️	✔️
Performance-tracking Campaign Wallboard		✔️	✔️	✔️
Agent-based Campaign Call Inbox		✔️	✔️	✔️
Scheduled Callback		✔️	✔️	✔️

Call Note

	SMB	Enterprise	Contact Center	Elite
Custom Call Disposition Tags			✔️	✔️
Custom Contextual Remarks			✔️	✔️
Advanced Filter & Quick Searching			✔️	✔️
Cross-client Synchronization

Omnichannel Messaging

	SMB	Enterprise	Contact Center	Elite
Live Chat, SMS, WhatsApp, Facebook		✔️	✔️	✔️
Central Message Inbox		✔️	✔️	✔️
Automatic Contacts Matching		✔️	✔️	✔️
Message to Queue		✔️	✔️	✔️
Chat Assignment & Transfer		✔️	✔️	✔️
Elevate Chats to Calls in One Click		✔️	✔️	✔️
Message Detailed Records		✔️	✔️	✔️
Trunk SMS API for ITSP		✔️	✔️	✔️

Phonebooks

	SMB	Enterprise	Contact Center	Elite
PBX-native Contacts Management		✔️	✔️	✔️
Separate Permission Control Per Phonebook		✔️	✔️	✔️
CRM Contacts Synchronization		✔️	✔️	✔️

Call Accounting

SMB

Enterprise

Contact Center

Elite

Custom Rates Applied to Outbound Calls

✔️

Analysis Report on Telecom Expenses

✔️

Voicemail Announcement

	SMB	Enterprise	Contact Center	Elite
Call Notification for Group Voicemails		✔️	✔️	✔️
Listen to Messages & Call Back Directly over the Phone		✔️	✔️	✔️
Never Miss an Urgent Message		✔️	✔️	✔️
Ideal to Support Emergency After-hour Services		✔️	✔️	✔️

CRM Integration

	SMB	Enterprise	Contact Center	Elite
Supported CRMs: Zoho, Salesforce, Hubspot, Bitrix24, Odoo.	Zoho Only	✔️	✔️	✔️
Integrate Local CRMs via CRM Integration Template		✔️	✔️	✔️
Click to Call		✔️	✔️	✔️
Auto Call Popup		✔️	✔️	✔️
Call Journal & Analytics		✔️	✔️	✔️
Contact Sync & Quick Searching		✔️	✔️	✔️
Auto & Manual Contact Creation		✔️	✔️	✔️

Helpdesk Integration

	SMB	Enterprise	Contact Center	Elite
Supported Helpdesks: Zendesk and Zoho Desk		✔️	✔️	✔️
Integrate Local Helpdesks via Custom Integration Template		✔️	✔️	✔️
Auto Call Popup		✔️	✔️	✔️
Contact Sync & Quick Searching		✔️	✔️	✔️
Ticket & Contact Creation		✔️	✔️	✔️
Call Journal & Analytics		✔️	✔️	✔️

Database Contact Sync

	SMB	Enterprise	Contact Center	Elite
Support Microsoft SQL, LDAP Integration		✔️	✔️	✔️
Real-time Caller Lookup: Caller ID to Caller Name		✔️	✔️	✔️
Contacts Synchronization to PBX		✔️	✔️	✔️
Auto-route Callers Based on Phonebook Matches		✔️	✔️	✔️

Cloud One Domain

	SMB	Enterprise	Contact Center	Elite
Custom PBX Domain Name		✔️	✔️	✔️
Auto Domain Certificate Application		✔️	✔️	✔️
Auto Domain Certificate Renewal		✔️	✔️	✔️

Microsoft 365 Integration

	SMB	Enterprise	Contact Center	Elite
Microsoft Teams Integration		✔️	✔️	✔️
Outlook Integration		✔️	✔️	✔️
Microsoft Entra ID (Azure Active Directory)		✔️	✔️	✔️
User Sync & Single Sign-on (SSO)		✔️	✔️	✔️

Remote Archiving

	SMB	Enterprise	Contact Center	Elite
Archive Files to External Servers		✔️	✔️	✔️
Call Recordings Archival		✔️	✔️	✔️
System Backups Archival		✔️	✔️	✔️
Support FTP, SFTP, Amazon S3, Google Cloud Storage		✔️	✔️	✔️

Windows Active Directory Integration

	SMB	Enterprise	Contact Center	Elite
User, Organization Unit, Group Synchronization		✔️	✔️	✔️
Auto Extension Assignment for New User		✔️	✔️	✔️
Single Sign-on (SSO)		✔️	✔️	✔️
Faster and Easier Administration		✔️	✔️	✔️

Video Conferencing

	SMB	Enterprise	Contact Center	Elite
Bulk Email & Instant Link Invitation		✔️	✔️	✔️
HD Audio and Video		✔️	✔️	✔️
Screen Sharing		✔️	✔️	✔️
In-meeting Team Chat		✔️	✔️	✔️

Video Calls

	SMB	Enterprise	Contact Center	Elite
Video Calls on Web Client		✔️	✔️	✔️
Video Calls on Desktop Client		✔️	✔️	✔️
Video Calls on Mobile Client		✔️	✔️	✔️

Data Recovery

	SMB	Enterprise	Contact Center	Elite
Cross-region Active-standby Redundancy				✔️
Automatic Failure Detection & Fallback				✔️
Real-time Data Replication				✔️
Secure SD-WAN or VPN Remote Networking				✔️

Hotel Management Module (Optional)

	SMB	Enterprise	Contact Center	Elite
Seamless, Lightweight Hotel Management		✔️	✔️	✔️
Intuitive Front Desk Operation Panel		✔️	✔️	✔️
Wake-up Call Management		✔️	✔️	✔️
Room and Housekeeping Status		✔️	✔️	✔️
Guest Stay History		✔️	✔️	✔️
Call Accounting and Service Billing		✔️	✔️	✔️
Hotel Settings		✔️	✔️	✔️

Hotel PMS Integration (Optional)

	SMB	Enterprise	Contact Center	Elite
Room Status Synchronization		✔️	✔️	✔️
Wake-up Call Scheduling		✔️	✔️	✔️
Call Accounting & Minibar Charging		✔️	✔️	✔️
Guest Information and Room Move		✔️	✔️	✔️

Discover VoIP Solutions for All Industries

Our business communications suite is designed to fit various business types, we customize our solutions to leverage on the best features to enhance productivity in all work scenarios:

Discover our tailored VoIP Solutions

Call Center Solution

With our Call Center solution, your call agents and supervisors can provide an improved customer experience by utilizing a variety of advanced call management functionalities.

Remote Offices Solution

Connect Effortlessly from Any Location

Experience the power of our cloud-based PBX solution, allowing you to work from anywhere with audio and video calls, meetings, team chats, and more – accessible on nearly any device.

Increase your efficiency with comprehensive collaboration features such as presence updates, file sharing, and beyond.

Hospitality Solution

Our hotel solution equips you to provide unparalleled 5-star customer experiences with our award-winning IP PBX specifically designed for hotels and resorts.

This PBX solution transforms your hotel's communication infrastructure with an integrated hotel management module and ready-to-use PMS integration, accommodating hotels of all sizes.

Education Solution

Promote effective dialogue and vibrant interactions between students and teachers across educational settings of all sizes.

Cloud One delivers an extensive array of solutions, from unified communication applications to call center services and access control, all designed to cultivate a connected, responsive, and secure environment for both students and educators.

Retail Business Solution

Integrate all your team members, from sales to customer support, using a single communication platform. Enhance customer satisfaction and increase your sales figures.

With support for multiple sites, link your Headquarters, branch locations, mobile sales teams, and warehouses to ensure everyone stays connected. Enjoy free internal calls between all company extensions across various branches and reduce your calling costs.

Managed Communication Suite
Self Managed Communication Suite

Managed Business Communication Suite

Our managed business communication suite offers a comprehensive telephony solution designed to streamline and enhance your organization's connectivity.

Hosted in our secure Cloud One environment, this software-based communication system comes preconfigured with SIP trunks, providing seamless integration with your existing network. You'll benefit from a full suite of advanced telephony features, including intelligent call routing, voicemail-to-email, conferencing, and detailed call analytics.

This solution allows for flexible scalability, enabling your communication system to grow alongside your business, while ensuring reliable and high-quality voice communication across all your devices.

Learn More

Discover Our Managed Communication Suite Packages below:

Note: Features marked with a 💲 are optional add-ons available for separate purchase.

Managed SMB Communication Suite

The SMB Package is designed for small and medium businesses looking for an affordable yet powerful communication solution.

Whether you’re a startup or an established local company, this package provides essential telephony features like call recording, desktop and mobile apps, and a managed phone system—all with zero installation fees and no license costs. Tailored for businesses that need reliable, straightforward connectivity without complexity, the SMB Package ensures your team stays connected with customers and colleagues effortlessly.

SMB Core Features

Essential tools for your success.

Hosting and SIP Trunking

Locally hosted at Africa Data Centre - Nairobi
99.99% Uptime & 24/7 Monitoring
Cloud One SIP Trunk

Call Management

Call Recording: 500 minutes per system
Cloud One Virtual Phone Numbers (+25420790XXXX) equal to the number of users
Simultaneous Calls Ratio: 1:1

Support & Billing

Access to Certified System Engineers
Monthly Billing Options: Prepaid or Postpaid (with 2-month deposit)

Foundation Package

Everything you need to get started.

Included in this Package:

✔️ Zoho CRM Integration

✔️ 1 Call Queue Configuration

✔️ 1 Custom IVR Prompt

✔️ 2 Support Tickets

✔️ Bundled Talk Time for outbound calling equal to your total monthly subscription

Optional Add-Ons

💲 Bring Your Own Carrier (BYOC)

💲 GSM Line Hosting

💲 Discounted Additional Support Tickets

💲 Training

💲 7.5% Extra Discount on Yealink IP Phones (with initial order)

Managed Enterprise Communication Suite

The Enterprise Package is crafted for growing businesses that need more than just the basics.

Perfect for organizations expanding their reach or managing larger teams, this package builds on the SMB foundation with common telephony features like call recording, mobile apps, and a managed phone system, while adding advanced tools and global hosting options.

It’s ideal for businesses seeking scalability, enhanced reporting, and integrations to streamline operations across multiple locations.

Enterprise Communication Suite Features

Essential tools for your success.

Core Features

All Standard Telephony features
Locally hosted at Africa Data Centre - Nairobi
Access to 15 Additional Data Centers for flexibility to host your data near your location i.e. South Africa, Thailand, Singapore, Canada, Germany, Ireland, UK, Italy, France, USA, Bahrain, Australia
Boss-Secretary Call Screening
Call Accounting and Billing with Scheduled Email Reports

Included in this package:

✔️ 2 Call Queue Configurations

✔️ 2 Custom IVR Prompts

✔️ 4 Support Tickets

Optional Addons

Addons designed to enhance your communication suite experience

Optional Add-Ons

💲 Video Conferencing, WebRTC Video Calls

💲 Supported CRM/API Integrations:

Voicemail Transcription (requires Google Cloud Speech-to-Text integration)
WhatsApp API
Facebook Messenger
CRM: HubSpot, Zoho, Salesforce, Bitrix24, Odoo, Oracle
Helpdesk: Zendesk, Zoho Desk
Microsoft 365: Teams, Outlook, Azure AD (Entra ID)
Database Contacts Sync: Microsoft SQL
File Remote Archiving: Google Storage, Amazon S3, FTP, SFTP

💲 Active Directory

💲 Ultimate Plan: Inbound Call Center with Custom Wallboard + Hotel Management (Ksh 1,400/User/Yr)

💲 Load Talk Time to enable outbound calling

Managed Contact Center Communication Suite

The Contact Center Package is built for customer-focused businesses that prioritize exceptional service and outreach. Whether you’re running a support team or managing outbound campaigns, this package includes the core telephony features of Enterprise—like call recording and mobile apps—while adding powerful call center tools. It’s tailored for organizations that need to handle high call volumes, improve agent efficiency, and maintain strong customer relationships.

Contact Center Communication Suite Features:

See below the features associated with your Contact Center communication Suite

Reliability

All standard telephony features
Enterprise package features
Up to 100+ Cloud One Numbers (optional recycling every 3 months for Debt Collection Agencies)

Included in this package:

✔️ 3 Call Queue Configurations

✔️ 3 Custom IVR Prompts

✔️ 6 Support Tickets

Add-Ons

💲 Outbound Call Center with Progressive/Power & Agentless IVR Dialer

💲 Outbound Call Center Add-On (Ksh 14,000/outbound channel/Yr)

💲 Load Talk Time to enable outbound calling

Managed Elite Communication Suite

The Elite Package is the ultimate communication solution for large-scale operations with complex needs. Designed for enterprises requiring a dedicated system and unlimited user capacity, this package includes all the telephony essentials from previous tiers—such as call recording and mobile apps—while offering unmatched flexibility and resilience. It’s perfect for businesses seeking on-premise options, disaster recovery, or specialized integrations like hotel management systems.

Managed Elite Communication Suite Features:

See below the features associated with your Elite communication Suite

Core Features

All standard telephony features
All Contact center features
Dedicated System
Unlimited Users

Included in this package

✔️ 2 Call Queue Configurations

✔️ 2 Custom IVR Prompts

✔️ 4 Support Tickets

Add-Ons

💲 On-Premise Hardware

💲 Hotel PMS Integration

💲 Hot Standby

💲 Disaster Recovery

💲 Load Talk Time to enable outbound calling

Self Managed Business Communication Suite

We offer a self-managed telephony solution for businesses seeking greater control. Leverage our Virtual Private Servers to deploy and manage your own PBX environment within our secure cloud infrastructure.

We provide the flexibility to subscribe to our SIP trunking services, ensuring seamless connectivity to all Kenyan carriers. Customers maintain full administrative control over their PBX, with the option to engage our support team for configuration assistance and troubleshooting on a per-ticket basis.

This model empowers organizations to customize their communication system to their specific needs, while benefiting from our robust hosting platform.

Learn More

Self-Managed SMB Communication Suite

Empower your business with Cloud One’s Self-Managed Business Communication Suite, offering flexible, scalable solutions for small teams, large enterprises, call centers, and premium deployments. Choose from SMB, Enterprise, Contact Centre, or Elite packages, each packed with powerful telephony tools and optional add-ons to fit your needs. Host locally at Africa Data Centre in Nairobi, leverage global data centers, and enjoy no license fees or long-term contracts (except Elite).

Self Managed SMB Core Features

Included in this system:

Unified Communication Features

✔️ Standard Telephony Features: Call hold, transfer, forwarding, and more

✔️ Admin Portal: Manage your system with ease

✔️ Locally Hosted: Africa Data Centre, Nairobi

✔️ Call Recording: 500 minutes per system

✔️ Webclient, Desktop & Mobile Apps: Android, iOS, and more

✔️ 99.99% Uptime & 24/7 Monitoring: Reliable performance

✔️ Monthly Billing: Prepaid or postpaid with 2-month deposit

✔️ Cloud One SIP Trunk: Seamless VoIP connectivity

✔️ Cloud One Phone Numbers: +25420790XXXX, equal to user count

✔️ Simultaneous Calls Ratio: 1:1 for clear calls

✔️ Call Detail Records: Track call activity

✔️ No License Fee: Save on upfront costs

✔️ No Contract Term: Flexibility to adjust

Optional Addons

Addons to enhance your Communication Suite Experience:

Add-Ons

💲 Zoho CRM Integration: Sync customer data

💲 Bring Your Own Carrier (BYOC): Use your preferred provider

💲 GSM Line Hosting: Connect mobile lines

💲 Premium Support Tickets: Priority assistance

💲 Training: Onboard your team

💲 Discounted Yealink IP Phones: Affordable hardware

💲 Yealink IP Phones Installation: Expert setup

Self-Managed Enterprise Communication Suite

Built for medium to large enterprises like tech firms or logistics companies, the Enterprise package offers advanced features like boss-secretary call screening and global data center support. Self-manage your system with robust integrations and optional video conferencing for seamless collaboration.

Self-Managed Enterprise Communication Suite Features

Essential tools for your success.

Core Features

✔️ All SMB Features: Standard telephony, local hosting, and more

✔️ Access to 15 Global Data Centers: South Africa, Thailand, Singapore, Canada, Germany, Ireland, UK, Italy, France, USA, Bahrain, Australia

✔️ Boss-Secretary Call Screening: Streamline executive calls

✔️ Call Accounting & Billing: Scheduled email reports

✔️ No License Fee: Cost-effective scaling

✔️ No Contract Term: Flexible terms

Optional Paid Addons

Addons to enhance your Communications Suite experience.

Optional Add-Ons

💲 Video Conferencing, WebRTC Video Calls: HD virtual meetings (Ultimate Plan: Ksh 1,400/User/Yr)

💲 Inbound Call Center: Custom wallboard (Ultimate Plan: Ksh 1,400/User/Yr)

💲 Supported CRM/API Integrations:

Voicemail Transcription (requires Google Cloud Speech-to-Text)
WhatsApp API, Facebook Messenger
CRM: HubSpot, Zoho, Salesforce, Bitrix24, Odoo, Oracle
Helpdesk: Zendesk, Zoho Desk
Microsoft 365: Teams, Outlook, Azure AD (Entra ID)
Database Contacts Sync: Microsoft SQL
File Remote Archiving: Google Storage, Amazon S3, FTP, SFTP
💲 Active Directory: Centralized user management (Ultimate Plan: Ksh 1,400/User/Yr)
💲 Load Talk Time: Enable outbound calling

Self-Managed Contact Center Communication Suite

Ideal for call centers handling customer support or debt collection, the Contact Centre package includes all Enterprise features plus tools for outbound campaigns. Customize up to 100+ Cloud One numbers and add powerful dialers to boost efficiency.

Self-Managed Contact Center Communication Suite Features:

See below the features associated with your Contact Center communication Suite

Included in this package

✔️ All Enterprise Features: Global data centers, call screening, and more

✔️ Up to 100+ Cloud One Numbers: Optional recycling every 3 months for debt collection

✔️ No License Fee: Keep costs low

✔️ No Contract Term: Adjust as needed

Optional Add-Ons

💲 Outbound Call Center: Progressive, Power, and Agentless IVR Dialer (Ksh 14,000/outbound channel/Yr)

💲 Load Talk Time: Enable outbound calling

Self-Managed Elite Communication Suite

Self-Managed Elite Communication Suite Features:

See below the features associated with your Elite communication Suite

Core Features

✔️ All Contact Centre Features: Outbound tools, global data centers, and more

✔️ Dedicated System: Exclusive resources for your business

✔️ Unlimited Users: Scale without limits

✔️ No License Fee: Maximize value

✔️ 1-Year Contract Term: Reliable commitment

Optional Add-Ons

💲 On-Premise Hardware: Host on your own servers

💲 Hotel PMS Integration: Streamline hospitality operations

💲 Hot Standby: Instant system failover

💲 Disaster Recovery: Protect your data

💲 Load Talk Time: Enable outbound calling

Ready to enhance your business communication?

Let's turn your vision into reality. Contact us today for a free consultation