Skip to Content
Cloud One
  • Products

    Business Communication Suite & Phone System


      By Edition

      ​Cloud

      Software

      Appliance

    By Deployment

    ​On-premise

    Hosted by Cloud One

    Self-hosted

    By Management

    ​Managed By Cloud One

    Semi-Managed by Cloud One

    Self-Managed


    Simu Connect UC Clients


    Simu Connect Web Client Simu Connect Mobile Client Simu Connect Desktop ClientSimu Connect Chrome ExtensionSimu Connect TAPI Integration

    SIP Trunks


    Business SIPPay As You Go SIP Country Presence SIPVirtual Phone NumbersGolden Phone NumbersToll Free NumbersBring Your Own Carrier (BYOC)Calling RatesTalktime Top-up

    Get a Proof of Concept Now!


    Simu Connect POC Application Managed Business Communication Suite Self Managed Business Communication SuiteSIP Trunk POC
  • Solutions

    Business Needs


    Work from Anywhere Hosted UCaaS Self hosted UCaaSVideo ConferencingAppliance PBX

    Ecosystem


    IP Phones SIP Trunks CRM IntegrationHeadsetsVirtual Phone Numbers

    Industry


    Call Center Healthcare HospitalityFinanceEducation
  • Resources

    About us

    Discover our culture and our values

    Book a Meeting

    Schedule a meeting at your convenience

    Blog

    Latest news and case studies

    Contact Us

    Get in touch with us to learn more details
    Business Communication Suite Interface

    Business Communication Suite

    Experience our user-friendly business communication suite today. Explore robust telephony features that enhance your client connections efficiently.  

    See More Details
  • Devices

    Desk IP Phones


    Yealink T3 Series IP Phones Yealink T4 Series IP Phones Yealink T5 Series IP PhonesYealink T7 Series IP PhonesYealink T8 Series IP Phones Yealink DECT IP Phones

    Microsoft Solutions


    MS Teams Rooms Systems Microsoft Phones Conference Phones Headsets

    Zoom Rooms


    Zoom Rooms Systems Zoom Phones Zoom Cameras BYOD Solutions

    Voice Conferencing Solutions


    VC Room Systems BYOD Solutions Video Phone Video Conferencing Accessories
  • Training
  • Help

    Submit a Ticket


    Ticketing System

    Frequently Asked Questions


    FAQ

    Contact Us



    WhatsApp Icon


  • Support Helpdesk Contact
  • +254 20 790 0100
  • support@cloudone.co

  • Accounts Helpdesk Contact
  • +254 20 790 0000
  • finance@cloudone.co
  • Visit our Office


    Cloud One Ltd

    Saachi Plaza - Unit A3, Argwings Kodhek Road, Nairobi, Kenya
    P.O.Box 76484-00508 Yaya Centre

    +254 20 790 0000

    hello@cloudone.co


    Kindly do not email multiple contacts as it creates multiple tickets on our CRM


    Follow us
  • Contact Us
  • Blog
    ​​
  • Sign in
  • 0
  • Deploy in hours Certified Experts Zero Setup / License Fees*
  • Follow us
    Click here to setup your social networks
Cloud One
  • 0
    • Products
    • Solutions
    • Resources
    • Devices
    • Training
    • Help
    • Contact Us
    • Blog
  • Deploy in hours Certified Experts Zero Setup / License Fees*
  • Follow us
    Click here to setup your social networks
  • Sign in
  • ​​

Cloud PBX for Businesses in Kenya

Our all-in-one contact center business phone system is designed to streamline communication processes and enhance teamwork for businesses of all sizes in Kenya and East Africa.

Cloud One Business Communication Suite – Modern Cloud-Based Phone System

Cloud One's comprehensive business communication suite empowers you to focus on business growth without worrying about missed calls or lost leads. Discover the essential features that boost internal collaboration and significantly enhance customer satisfaction. With seamless integration, advanced call management, and real-time analytics, our suite is designed to optimize your communication strategy and drive business success.


Preconfigured SIP Trunks

Our communication system is preconfigured with cost effective SIP trunks to facilitate affordable calls across Kenya, allowing effortless business growth. 

Discover details >>


Advanced Telephony Features

Our communication system offers the most advanced telephony features with free internal calls via extension dialing, fostering collaboration without extra costs. 

See Details >>


Unified Communications

Our omnichannel communication system lowers communication costs and is accessible from mobile and desktop applications on all devices. 

Explore more >>

Unified communications features

The Best Business Phone System in Kenya

Cloud One Business Communication Suite transforms the way teams connect and collaborate, seamlessly unifying cost-effective SIP Trunk-powered voice calling, high-quality video conferencing, omnichannel messaging (including SMS, email, and chat apps), and robust third-party integrations all within a single, intuitive platform.

With our solution, you get:

  • The easiest phone system you’ll ever set up and manage
  • Full unified communications, anywhere, on any device​
  • Flexible cloud and on-premises deployment options​
  • Powerful 3rd-party platforms & tools integration​
  • Interoperable with IP phones & SIP trunks of your choice
  • Built-in AI features make communication easy

​Elevate Customer Experience

Enhance your customer experience with advanced tools for seamless communication, including live chat, social media integration, and AI-driven analytics. 

Boost efficiency and satisfaction by leveraging cloud-based solutions, real-time reporting, and personalized service options. Transform your business into a hub of innovation and customer engagement, driving loyalty and business growth.

  • Enable Productive Call Center

  • Live Chat & Messaging

  • Know Who's in Touch

  • Streamline your Workflows

  • Convert Visitors to Leads

Automatic call distribution, queues, wallboard, agent coaching, call recording, queue callbacks, reports, and advanced call center features tailored for Kenya and East Africa.

Discover our Call Center Solution


operator panel
Unified communications features

One single inbox for multiple digital channels, including website live chat, SMS, WhatsApp and Facebook. Send, receive, and manage all your business messages directly in Cloud One Simu Connect UC Clients.

More about Omnichannel Messaging



Seamless CRM, helpdesk, and database integrations allow you to instantly recognize who’s reaching out, ensuring personalized interactions and enhancing customer satisfaction by keeping all communication records in sync.



Unified communications features

Easily streamline your workflows and empower your teams with ready-made integration with Microsoft Teams, popular CRMs, helpdesks, hotel PMS, and other business platforms.

You also get the ultimate flexibility to build your own with our open APIs.

Explore our API/CRM Integrations



Let your visitors call you for free with just a click from your website or on your own applications. The setup is easy with the PBX’s inbuilt WebRTC and SDK features.



Call, Meet & Chat, from Anywhere

Simu Connect UC Client is an advanced communication application that integrates effortlessly with the Cloud One Business Communication Suite, providing a world-class phone system on any device, including Android, iOS, Windows, or macOS.

Learn more

collaborate from anywhere

Simu Connect Web Client >>

  • Simu Connect Web Client transforms your laptop or tablet into a full office phone setup via any web browser. Just log in to manage calls, chats, video meetings, voicemails, and call logs effortlessly.

Simu Connect Mobile Client >>

  • Take your office phone anywhere with Simu Connect free app for Android and iOS. Make calls, chat, join meetings, and check voicemails, all synced with one-tap transfers. Stay connected effortlessly.


Simu Connect Desktop Client >>

  • Enhance your workday with Simu Connect Desktop Client for macOS and Windows. Access your full PBX system, manage calls, chats, meetings, and more, all in one intuitive dashboard with seamless contact syncing.

Effortlessly switch between web, mobile, or desktop with one tap. Enjoy free internal dialing and mid-call flips, no more app-hopping. Quick setup lets you collaborate from anywhere, boosting productivity instantly.

Get started with Simu Connect Demo App

Intelligent Call Routing & Automation

Easily automate call handling with Cloud One BCS' built-in Call Flow Designer (CFD), a visual, drag-and-drop tool for creating custom call flows without any coding.

CFD allows you to route calls based on customer type, caller input, time of day, language preference, etc. It also lets you validate caller information from external databases, trigger real-time prompts using AI-generated voice, and more. Pre-built templates are also available to help you get started quickly, all managed seamlessly within the PBX interface.

Scalable, Flexible, and Reliable



Easy Scaling & Management

Set up in minutes with an intuitive web GUI driven by point-and-click configuration. Be future-proof with easy user scalability.


Broad Device & Endpoint Support

Pre-built IP Phone auto provisioning for 270+ mainstream IP Phone models, including those from Yealink, Fanvil, and more.


Seamless SIP Trunk Integration

Use our preconfigured SIP Trunks or your preferred phone service. Proven interoperability with worldwide SIP/PSTN/ISDN trunks; certified with over 120 ITSPs worldwide.


Secure Remote Access

Enable a consistent in-office communication experience for everyone via a secure and hassle-free remote access service.


Full Remote Management

Easy for Cloud One partners to manage and provision customer-premises PBXs remotely and securely in one platform.


Enterprise-grade Reliability

Built on top of usability, scalability, security, and future-proofness with a “100% recommended to a friend” reputation.

Powerful Features for Better Collaboration

Cloud One Business Communication Suite provides customizable and scalable packages with flexible deployment options, offering an industry-leading feature set for unified communications. Our cloud-based and on-premise solutions enhance business productivity with seamless integration, VoIP capabilities, and advanced collaboration tools. Optimize your business communication with our reliable and secure platform. 


Business

Contact Center

Elite Software Edition

Cloud One Multi Tenant Cloud Instance

✔️

✔️


Cloud One Hosting as Single Tenant



✔️

Self Hosting
On Premise/ your cloud hosting
Cloud One Appliance
BCS-50,BCS-250, BCS-500



✔️
Optional add-ons are available for Self Hosting


Business

Contact Center

Elite

Call Forwarding

✔️

✔️

✔️

Call Monitoring (Listen/Whisper/Barge-in)

✔️

✔️

✔️

Call Parking

✔️

✔️

✔️

Call Pickup

✔️

✔️

✔️

Call Transfer (Attended/Blind)

✔️

✔️

✔️

Call Waiting

✔️

✔️

✔️

Call Flip/Switch

✔️

✔️

✔️

IVR (Multi-level/Multi-lingual/Time-based)

✔️

✔️

✔️

Queue

✔️

✔️

✔️

Ring Group

✔️

✔️

✔️

Paging & Intercom

✔️

✔️

✔️

Conference Rooms

✔️

✔️

✔️

CDR & Basic Reports

✔️

✔️

✔️

Dial by Name

✔️

✔️

✔️

AutoCLIP

✔️

✔️

✔️

Caller ID

✔️

✔️

✔️

CID-based & DID-based Call Routing

✔️

✔️

✔️

DID (Direct Inward Dialing)

✔️

✔️

✔️

DND (Do Not Disturb)

✔️

✔️

✔️

DOD (Direct Outward Dialing)

✔️

✔️

✔️

DNIS

✔️

✔️

✔️


Business

Contact Center

Elite

Call Recording

✔️

✔️

✔️

Boss-Secretary

✔️

✔️

✔️

Custom Prompts

✔️

✔️

✔️

Distinctive Ringtone

✔️

✔️

✔️

Music on Hold

✔️

✔️

✔️

MOH Playlist & Streaming

✔️

✔️

✔️

T.38 Fax

✔️

✔️

✔️

TAPI Driver

✔️

✔️

✔️

Fax to Email

✔️

✔️

✔️

Voicemail

✔️

✔️

✔️

Group Voicemail

✔️

✔️

✔️

Voicemail to Email

✔️

✔️

✔️

LDAP Server

✔️

✔️

✔️

PIN List

✔️

✔️

✔️

Speed Dial

✔️

✔️

✔️

Emergency Number

✔️

✔️

✔️

Emergency Notifications

✔️

✔️

✔️

SIP Forking

✔️

✔️

✔️

IP Phone Concurrent Registrations

✔️

✔️

✔️

CTI for Desk Phone Control

✔️

✔️

✔️

Function Keys

✔️

✔️

✔️

Hotkeys

✔️✔️✔️

Call Allow/Block List

✔️

✔️

✔️

Call Disposition

✔️

✔️

✔️

BLF Support

✔️

✔️

✔️

Busy Camp-on

✔️

✔️

✔️

Business Hours & Holidays

✔️

✔️

✔️


Business

Contact Center

Elite

Administration




Web-based Management Portal

✔️

✔️

✔️

Extension Group & Organization

✔️

✔️

✔️

User Role & Permission

✔️

✔️

✔️

Operation Logs

✔️

✔️

✔️

Event Logs

✔️

✔️

✔️

Event Notifications

✔️

✔️

✔️

Backup and Restore

✔️

✔️

✔️

Troubleshooting

✔️

✔️

✔️

Built-in SMTP Server

✔️

✔️

✔️

AMI (Asterisk Manager Interface)

✔️

✔️

✔️

Network Drive

✔️

✔️

✔️

SNMP Support

✔️

✔️

✔️

APIs

✔️

✔️

✔️

Hot Standby

✔️

✔️

✔️

Security




SRTP & TLS Call Encryption

✔️

✔️

✔️

Auto & Static Defense

✔️

✔️

✔️

Global Anti-hacking IP Blocklist

✔️

✔️

✔️

Certificates

✔️

✔️

✔️

Password Policy Enforcement

✔️

✔️

✔️

Two-factor Authentication (2FA)

✔️

✔️

✔️

Allowed Country IP's & Codes

✔️

✔️

✔️

Outbound Call Frequency Restriction

✔️

✔️

✔️

Graphical Dashboard

✔️

✔️

✔️

Auto Provisioning

✔️

✔️

✔️

Bulk Import & Export

✔️

✔️

✔️


Business

Contact Center

Elite

Simu Connect UC Clients

✔️

✔️

✔️

Simu Connect Web Client

✔️

✔️

✔️

Simu Connect Mobile Client (iOS & Android)

✔️

✔️

✔️

Simu Connect Desktop Client (Windows & MacOS)

✔️

✔️

✔️

Simu Connect Google Chrome Extension

✔️

✔️

✔️

Operator Panel

✔️

✔️

✔️

Unlimited Users

✔️

✔️

✔️

Dispatch Active Calls

✔️

✔️

✔️

(Redirect, Transfer, Hang up, Park, Monitor Call Status

✔️

✔️

✔️

(Inbound, Outbound, Extension, Parked Calls, etc.)

✔️

✔️

✔️

Unified Presence

✔️

✔️

✔️

Control Extension Presence

✔️

✔️

✔️

Presence

✔️

✔️

✔️

Custom Presence description

✔️

✔️

✔️

Personal & Company Contacts

✔️

✔️

✔️

Audio Conferencing

✔️

✔️

✔️

Voicemail Transcription

✔️

✔️

✔️

Call Pop-up URL

✔️

✔️

✔️

Door Phone Video Preview

✔️

✔️

✔️


Business

Contact Center

Elite

1:1 or Group Chat with Colleagues

✔️

✔️

✔️

File & Image Sharing

✔️

✔️

✔️

Push Notification

✔️

✔️

✔️

Sync Across Cloud One UC Clients

✔️

✔️

✔️


Business

Contact Center

Elite

Custom PBX Domain Name (FQDN)

✔️

✔️

✔️

Remote & Secure PBX Web Portal Access

✔️

✔️

✔️

Cloud One UC Clients Remote Connection

✔️

✔️

✔️

LDAP Server Remote Access

✔️

✔️

✔️


Business

Contact Center

Elite

Hassle-free Remote SIP Registration 

✔️

✔️

✔️

WebRTC Trunk

✔️

✔️

✔️

No Port Forwarding & NAT Issues

✔️

✔️

✔️


Enterprise

Contact Center

Elite

Advanced Skill-based Routing & Queue Callback

✔️

✔️

✔️

Switchboard-type Queue Panel

✔️

✔️

✔️

Real-time Wallboard

✔️

✔️

✔️

SLA Monitoring & Threshold Notifications

✔️

✔️

✔️

Insightful Call Center Reports

✔️

✔️

✔️

**Available for Elite Business Communication Suite

Business

Contact Center

Elite

Auto Dialers (Power, Progressive, Agentless)



✔️

Campaign Settings & Management



✔️

Custom Call Disposition Tags



✔️

Performance-tracking Campaign Wallboard



✔️

Agent-based Campaign Call Inbox



✔️

Scheduled Callback



✔️


Business

Contact Center

Elite

Custom Call Disposition Tags

✔️

✔️

✔️

Custom Contextual Remarks

✔️

✔️

✔️

Advanced Filter & Quick Searching

✔️

✔️

✔️

Cross-client Synchronization

✔️

✔️

✔️


Business

Contact Center

Elite

Live Chat, SMS, WhatsApp, Facebook

✔️

✔️

✔️

Central Message Inbox

✔️

✔️

✔️

Automatic Contacts Matching

✔️

✔️

✔️

Message to Queue

✔️

✔️

✔️

Chat Assignment & Transfer

✔️

✔️

✔️

Elevate Chats to Calls in One Click

✔️

✔️

✔️

Message Detailed Records

✔️

✔️

✔️

Trunk SMS API for ITSP

✔️

✔️

✔️


Business

Contact Center

Elite

PBX-native Contacts Management

✔️

✔️

✔️

Separate Permission Control Per Phonebook

✔️

✔️

✔️

CRM Contacts Synchronization

✔️

✔️

✔️


Business

Contact Center

Elite

Custom Rates Applied to Outbound Calls

✔️

✔️

✔️

Analysis Report on Telecom Expenses

✔️

✔️

✔️


Business

Contact Center

Elite

Call Notification for Group Voicemails

✔️

✔️

✔️

Listen to Messages & Call Back Directly over the Phone

✔️

✔️

✔️

Never Miss an Urgent Message

✔️

✔️

✔️

Ideal to Support Emergency After-hour Services

✔️

✔️

✔️


Business

Contact Center

Elite

Supported CRMs: Zoho, Salesforce, Hubspot, Bitrix24, Odoo

✔️

✔️

✔️

Integrate Local CRMs via CRM Integration Template

✔️

✔️

✔️

Click to Call

✔️

✔️

✔️

Auto Call Popup

✔️

✔️

✔️

Call Journal & Analytics

✔️

✔️

✔️

Contact Sync & Quick Searching

✔️

✔️

✔️

Auto & Manual Contact Creation

✔️

✔️

✔️


Business

Contact Center

Elite

Supported Helpdesks: Zendesk and Zoho Desk

✔️

✔️

✔️

Integrate Local Helpdesks via Custom Integration Template

✔️

✔️

✔️

Auto Call Popup

✔️

✔️

✔️

Contact Sync & Quick Searching

✔️

✔️

✔️

Ticket & Contact Creation

✔️

✔️

✔️

Call Journal & Analytics

✔️

✔️

✔️


Business

Contact Center

Elite

Support Microsoft SQL, LDAP Integration

✔️

✔️

✔️

Real-time Caller Lookup: Caller ID to Caller Name

✔️

✔️

✔️

Contacts Synchronization to PBX

✔️

✔️

✔️

Auto-route Callers Based on Phonebook Matches

✔️

✔️

✔️


Business

Contact Center

Elite

Cloud One Domain
(*.cloudone.co)

✔️

✔️

✔️

Custom Domain Name



✔️

Auto Domain Certificate Application

✔️

✔️

✔️

Auto Domain Certificate Renewal

✔️

✔️

✔️


Business

Contact Center

Elite

Microsoft Teams Integration

✔️

✔️

✔️

Outlook Integration

✔️

✔️

✔️

Microsoft Entra ID (Azure Active Directory)

✔️

✔️

✔️

User Sync & Single Sign-on (SSO)

✔️

✔️

✔️


Business

Contact Center

Elite

Archive Files to External Servers

✔️

✔️

✔️

Call Recordings Archival

✔️

✔️

✔️

System Backups Archival

✔️

✔️

✔️

Support FTP, SFTP, Amazon S3, Google Cloud Storage

✔️

✔️

✔️


Business

Contact Center

Elite

Text-to-Speech

✔️

✔️

✔️

Voicemail Transcription

✔️

✔️

✔️

Call Transcription

✔️

✔️

✔️

Call Summary

✔️

✔️

✔️


Business

Contact Center

Elite

User, Organization Unit, Group Synchronization

✔️

✔️

✔️

Auto Extension Assignment for New User

✔️

✔️

✔️

Single Sign-on (SSO)

✔️

✔️

✔️

Faster and Easier Administration

✔️

✔️

✔️


Business

Contact Center

Elite

Bulk Email & Instant Link Invitation

✔️

✔️

✔️

HD Audio and Video

✔️

✔️

✔️

Screen Sharing

✔️

✔️

✔️

In-meeting Team Chat

✔️

✔️

✔️


Business

Contact Center

Elite

Video Calls on Simu Connect Web Client

✔️

✔️

✔️

Video Calls on Simu Connect Desktop Client

✔️

✔️

✔️

Video Calls on Simu Connect Mobile Client

✔️

✔️

✔️


Business

Contact Center

Elite

Drag-and-Drop Call Flow Design

✔️

✔️

✔️

Rich Ready-to-Use Components

✔️

✔️

✔️

Text-to-Speech Prompt

✔️

✔️

✔️

Seamless 3rd-Party System Integrations

✔️

✔️

✔️


Business

Contact Center

Elite

WebSocket for Audio Streams Transmission

✔️

✔️

✔️

**Only available for Elite Business Communication Suite Clients

Business

Contact Center

Elite

Cross-region Active-standby Redundancy



✔️

Automatic Failure Detection & Fallback



✔️

Real-time Data Replication



✔️

Secure SD-WAN or VPN Remote Networking



✔️


Business

Contact Center

Elite

Seamless, Lightweight Hotel Management

✔️

✔️

✔️

Intuitive Front Desk Operation Panel

✔️

✔️

✔️

Wake-up Call Management

✔️

✔️

✔️

Room and Housekeeping Status

✔️

✔️

✔️

Guest Stay History

✔️

✔️

✔️

Call Accounting and Service Billing

✔️

✔️

✔️

Hotel Settings

✔️

✔️

✔️


Business

Contact Center

Elite

Room Status Synchronization

✔️

✔️

✔️

Wake-up Call Scheduling

✔️

✔️

✔️

Call Accounting & Minibar Charging

✔️

✔️

✔️

Guest Information and Room Move

✔️

✔️

✔️


Choose Your Deployment & Management Level

Full Managed Cloud PBX

Read More

Semi-Managed Solution

See Details

Self-Managed Option

Learn full Details

×

Be the First to know

Enter your email below to receive news, product updates and more about our business communication systems.

Thanks for registering!

Subscribe
Protected by reCAPTCHA, Privacy Policy & Terms of Service apply.

Frequently Asked Questions

Here, you'll find the questions our clients frequently ask along with accurate answers from our technical support team.


Cloud One Business Communication Suite (Cloud One BCS) is a cloud-based unified platform for Kenyan businesses, combining VoIP calling, HD video conferencing, team messaging, WhatsApp/SMS/live chat integration, mobile/desktop apps, and CRM sync, all in one tool.

Built for East Africa, it delivers 99.99% uptime, auto-provisioning for IP phones (Yealink, Fanvil, Grandstream), and affordable scaling without hardware. Perfect for hybrid teams in Nairobi and beyond.

Cloud One BCS includes:

  • Cloud PBX with unlimited extensions and call routing
  • HD video meetings and screen sharing
  • Omnichannel messaging (WhatsApp, SMS, live chat, team chat)
  • Mobile/web/desktop apps
  • Drag-and-drop call flow designer and IVR
  • CRM integrations with click-to-call
  • Auto-provisioning for major IP phones
  • Call recording, analytics, and queue management
  • Strong security and local support

It's a complete, cost-effective solution for Kenyan businesses.

Cloud One BCS provides a simpler, Kenya-tailored alternative:

  • Vs. 3CX: Easier cloud setup, built-in WhatsApp/SMS/live chat, broader phone auto-provisioning, and dedicated East African support.
  • Vs. Microsoft Teams: Lighter, faster deployment, native VoIP + multichannel tools, less ecosystem lock-in.
  • Vs. traditional PBX: Fully cloud-hosted (no maintenance), instant scaling, remote access, and advanced features at lower cost.

Ideal for growing Kenyan teams seeking unified, reliable communication.

Yes, Cloud One BCS uses end-to-end encryption, 2FA, role-based access, and secure call recording. It offers 99.99% uptime SLA, disaster recovery, and GDPR-aligned compliance with local data options.

Suitable for regulated sectors (finance, healthcare), it includes audit logs and 24/7 Kenyan-based support, ensuring protected, always-on communications across Nairobi, Mombasa, and beyond.

Yes, you can easily migrate to Cloud One Business Communication Suite (BCS) from your current cloud-hosted PBX or on-premise/appliance-based IP PBX (e.g., 3CX, Avaya, Asterisk, Grandstream or similar systems).

Key reasons it's straightforward:

  • Reuse existing hardware — Supports 270+ IP phone models (including Yealink, Fanvil, Grandstream) with auto-provisioning, so you can often keep your current phones and avoid new purchases.
  • Flexible SIP trunks — Bring Your Own Carrier (BYOC) support with interoperability for worldwide SIP trunks and 120+ ITSPs, continue using your preferred provider for seamless number retention and call routing.
  • Easy data transfer — Bulk import/export for users, extensions, and contacts, plus CRM/database sync (e.g., Microsoft SQL, LDAP) to migrate directories and configurations quickly.
  • Management options to fit you — Choose fully managed (we handle everything), semi-managed, or self-managed to match your current setup and control level.
  • Minimal disruption — Intuitive web GUI, fast onboarding, phased cutover if needed, and 24/7 support. Described as "the easiest phone system you’ll ever set up and manage"—no hardware maintenance after migration.
  • Future-proof upgrade — Gain unified features like Simu Connect apps (web/mobile/desktop), video conferencing, omnichannel messaging, intelligent call routing, and Kenya-compliant hosting.

Many Kenyan businesses have switched successfully for better scalability, cost savings, and reliability.

For a smooth transition, contact us for a free migration assessment. We'll review your setup and provide a tailored plan (including any number porting coordination under CAK rules). Reach out via the contact form below or call us today!

Ready to Transform Your Business Communications?

Contact us via website live chat or complete this form to learn more about Cloud One BCS and discover additional details about our company.

Submit
Useful Links
  • Home
  • About us
  • Products
  • Services
  • Shipping
  • Return Policy
  • Warranty
  • Contact us
Legal
  • Terms
  • Privacy
  • Shared Responsibility
    Service Level Agreement
  • Certifications
About us

Cloud One Limited is a leading telephony service provider established in 2017. we offer reliable and secure cloud and on premise business communication solutions, including SIP trunks, Yealink IP phones, and VPS hosting in our Tier 3 data center.


Our mission is to revolutionize cloud communications by providing unparalleled reliability, cutting-edge innovation, and substantial cost savings. We deliver a stress-free, always-available service experience that empowers businesses to thrive in the digital age.

DUNS Registration Number: 561230946
Company Registration Number: PVT-5JUEYMA


Follow us
Connect with us
  • Contact us
  • hello@cloudone.co
  • +254 20 7900000
  • Saachi Plaza, UNIT A3 - Argwings Kodhek Rd
Download Simu Connect

    Get the app on the playstore

    Download desktop app for Windows​

    Download app from the appstore

    Download MacOS app