Omnichannel Messaging with Cloud One BCS
Manage all your digital channels messages in one place, directly from Cloud One UC Clients.
All customer interactions under one roof
Offer your customers more ways to get in touch. Cloud One Business Communication Suite goes beyond voice & video with an omnichannel inbox for messaging channels like SMS and WhatsApp. You can now receive and process customer conversations, all in one single platform.
- Calls, Video, Live Chat, SMS, WhatsApp, and Facebook Messages.
- Help clients across multiple chat channels in one single interface.
- Remove the need to switch between apps.
- Keep a central record of all your chat conversations
- Have your team to chat with customers from anywhere using Cloud One UC Clients for mobile, desktop, and web.
Chats to Calls
Elevate chats to voice calls in one simple click to improve customer interaction.
Auto Team Assignment
Auto-route customer messages to the right agent or queue. Allow both 1:1 conversations and group chats to deliver faster, more personalized support.
Contact Matching
CRM and helpdesk integration for contact matching as messages come in.
Live Chat
Cloud One Live Chat enhances your website’s conversion rates by enabling real-time communication with visitors via chat and calls. Make chat widget your own by custom styling, auto message response, and more to match your brand and handle omnichannel conversations in one place.
- Embeddable on any website or CMS platforms.
- Click to chat and call (audio & video).
- Optional pre-chat form to capture leads.
- Follow visitors’ browser language.
- Real-time preview of your chat box configuration.
WhatsApp and Facebook Integration
Reach billions of active users by integrating WhatsApp Business Platform and Facebook Messenger. Scale your support & sales capacity with real-time chat services and improve customer interactions with instant responses.
- Handle WhatsApp and Facebook messages directly in Cloud One UC Clients.
- WhatsApp message templates and Facebook message tags for after 24-hour message sending.
- Route/transfer a chat to a queue or colleague to share the workload.
- Send bulk WhatsApp messages via the outbound message campaign.
- Detailed channel stats & chat records for performance review.
- Unlimited WhatsApp accounts and Facebook channels.
SMS Text Messaging
Send and reply to your business SMS messages, right from Cloud One UC Clients. Enable proactive SMS-based services for customer relationship building, appointment confirmation, promotions, reminders, and more.
- One-way and two-way SMS/MMS
- Send bulk SMS messages via the outbound message campaigns
- Message through your business number & keep personal number private
- Respond from anywhere via the web, desktop, or mobile
- Detailed message count stats & downloadable chat logs with a particular user or number
- Seamless and unlimited SMS trunk Integrations with template
Ideal for customer care, sales, and support
Contact Center
Add Cloud One outbound call center addon and multiple channels to your contact center services, enabling a seamless omnichannel experience.
Chat Support
Drive sell opportunities with real-time chat and two-way conversations. Increase agent efficiency by 2X with all customer inquiries in one place.
Outreach & Bulk Notifications
Archive the highest WhatsApp and SMS message delivery rate with outbound bulk messaging. Easily engage with customers for reminders, promotions, and more.
Full Communications Solution
Available both in the cloud and on-premise, Cloud One Business Communication System unites calls, video, omnichannel messaging, integrations and more in one simple system for your seamless communications anywhere.
Discover Managed Cloud One Business Communication Suite
Check out our unified communication platform today !