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Pricelist: KES-DONT USE Pricelist
Pricelist: KES-DONT USE Pricelist
Semi-Managed Contact Centre BCS Cloud Edition Subscription

Semi-Managed Contact Centre BCS Cloud Edition Subscription

What standard features are included
✅ Standard Telephony features
✅ Multi-tenant host with dedicated instance
✅ Admin Portal with supervisor rights
👉 Customer will have supervisor role to self manage & provide low level support
👉 Admin Access that requires technical expertise to setup & high level support will be done by Cloud One
✅ Initial System Setup
✅ Initial 5 User Training
✅ Initial Yealink Phone Setup
📆 3 Year Contract
✅ Locally hosted at Africa Data Centre Nairobi & Raxio Data Centre Kampala
✅ 15 Data Centre located in South Africa, Thailand, Singapore, Canada, Germany, Ireland,  UK, Italy, France, USA , Bahrain, Australia
✅ Call recording - 500 minutes per system
✅ Simu Connect Web , Windows, MacOS,  Android, IOS, Chrome Extension Client App
✅ 99.99% Uptime & 24/7 monitoring
✅ Prepaid & Postpaid Billing with deposit
✅ Cloud One 4SC PAYG SIP Trunk with Cloud One Phone Numbers +25420790XXXX
👉Proof of Kenyan residency required for Cloud One Phone Numbers
👉Service activation form required before activation of service
✅ Ready for outgoing calls with initial KES 1000 Cloud One talk time.
✅ Simultaneous Calls Ratio 1:1
✅ Boss-Secretary call screening
✅ Call accounting and billing with scheduled email reports
✅ Inbound Call Center with custom wallboard
✅ Inbuilt Hotel Management
✅ Voicemail Transcription: Requires integration with Google Cloud Speech-to-Text Service
  • WhatsApp API
  • Facebook Messenger
  • CRM: HubSpot, Zoho, Salesforce, Bitrix24, Odoo, Oracle
  • Helpdesk: Zendesk and Zoho Desk
  • Microsoft 365: Teams, Outlook, Azure AD (Entra ID)
  • Database Contacts Sync Microsoft SQL
  • File Remote Archiving Google Storage, Amazon S3, FTP, SFTP
  • 💲 Video Conferencing, WebRTC Video Calls - Optional Cloud Edition Ultimate Plan
  • 💲 Active Directory - Optional Cloud Edition Ultimate Plan
Special features:
✅ License fee Included
✅ Monthly , Quarterly & Annual Billing Options
✅ 3 Call Queues configuration during initial setup
✅ 3 Custom IVR Prompts during initial setup
✅ 5-40 Discounted Support tickets per year & renews annually
👉Ticket quantity varies as per system capacity & quoted separately

Optional Add-Ons
💲Up to 100+ Cloud One Virtual Phone Numbers
​Optional recycling every 3 months for Debt Collection Agencies
💲 Additional Discounted Support Tickets beyond bundled annual tickets
💲 Load Talk time for outbound calling after initial talktime depletion

👉 We're excited to offer a 7-Day Money Back Guarantee on our 5-user package (just a reminder, it doesn't cover any talk time top up you've used!)


Select User Quantity Minimum 5 Users Price per User
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Tax Excluded

Available Billing : Monthly, Quarterly & Annual

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Terms and Conditions

Warranty Terms

We accept bank transfers, credit cards, PayPal, and M-Pesa as payment methods.

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