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Support Ticket (1 Remote Support Ticket)

Support Ticket

Hourly Billing basis
One Issue per ticket
*Paid Support Tickets are valid for 1 year
Self Managed Enterprise BCS Cloud Edition Subscription (Monthly Billing)

Self Managed Enterprise BCS Cloud Edition Subscription

What standard features are included
✅ Admin Portal
👉Requires technical expertise to setup & support
✅ Standard Telephony features
✅ Multi-tenant host with dedicated instance
✅ 📆 1 Year Contract
✅ Call recording - 500 minutes per system
✅ Simu Connect Web , Windows, Mac, Android, IOS, Chrome Extension Client App
✅ 99.99% Uptime & 24/7 monitoring
✅ Prepaid & Postpaid Billing with deposit
✅ Cloud One 4SC PAYG SIP Trunk with Cloud One Phone Numbers +25420790XXXX
👉Proof of country residency required for Cloud One Phone Numbers
👉Service activation form required before activation of service
✅ Ready for outgoing calls with initial KES 1000 Cloud One talk time.
✅ Simultaneous Calls Ratio 1:4

Special features:
✅ License fee Included
✅ Monthly , Quarterly & Annual Billing Options


Cloudone Self Managed Business Communications Suite https://www.cloudone.co/cloud-one-self-managed-business-communications-suite
Self Managed Contact Centre BCS Cloud Edition Subscription (Monthly Billing)

Self Managed Contact Centre BCS Cloud Edition Subscription

What standard features are included
✅ Admin Portal
👉Requires technical expertise to setup & support
✅ Standard Telephony features
✅ Multi-tenant host with dedicated instance
✅ 📆 1 Year Contract
✅ Call recording - 500 minutes per system
✅ Simu Connect Web , Windows, Mac, Android, IOS, Chrome Extension Client App
✅ 99.99% Uptime & 24/7 monitoring
✅ Prepaid & Postpaid Billing with deposit
✅ Cloud One 4SC PAYG SIP Trunk with Cloud One Phone Numbers +25420790XXXX
👉Proof of country residency required for Cloud One Phone Numbers
👉Service activation form required before activation of service
✅ Ready for outgoing calls with initial KES 1000 Cloud One talk time.
✅ Simultaneous Calls Ratio 1:1

Special features:
✅ License fee Included
✅ Monthly , Quarterly & Annual Billing Options

Cloudone Self Managed Business Communications Suite https://www.cloudone.co/cloud-one-self-managed-business-communications-suite
Cloud One Virtual Phone Number Subscription (Monthly Billing)

Cloud One Virtual Phone Number Subscription

✅ Also known as Standard Phone Number or DID Phone Number
✅ Exclusive availability: Offered only to existing Cloud One SIP Trunk customers.
✅ Key Feature: Provides one local number (+254 20 790 XXXX)
✅ Number Rental Charge is equal to amount paid for the Cloud One Number Subscription
✅ Pro rata billing on the 1st day of billing cycle
✅ Phone Number will be mapped to existing Cloud One SIP Trunk 👉 Requires technical expertise to setup on customer PBX
👉 Service application form required before activation of service
Cloud One Golden Phone Number Subscription (Monthly Billing)

Cloud One Golden Phone Number Subscription

✅ Golden Phone Number features easily recalled sequences, such as repeating digits or sequential patterns, enhancing customer recall and projecting a professional image.
✅ Exclusive availability: Offered only to existing Cloud One SIP Trunk customers.
✅ Key Feature: Provides one local number (+254 20 790 XXXX).
✅ Number Rental Charge is equal to amount paid for the Cloud One Number Subscription
✅ Pro rata billing on the 1st day of billing cycle
✅ Phone Number will be mapped to existing Cloud One SIP Trunk
👉 Requires technical expertise to setup on customer PBX
👉 Service application form required before activation of service
Cloud One Talk Time Top-up (Phone Number +25420790XXXX)

Cloud One Talk Time Top-up

Top Up for Cloud One Phone Numbers / Toll Free Numbers
Cloud One Country Presence Talk Time Top-up

Cloud One Country Presence Talk Time Top-up

Top Up for Cloud One Country Presence International Phone Numbers / International Toll Free Numbers
GSM Line Hosting simcard.webp

GSM Line Hosting

Cost effective hosting of your GSM lines at our secure data centre
1,800.00 KSh per month
GSM Hosting Setup Fee simcard.webp

GSM Hosting Setup Fee

Configuration of GSM Line Hosting is done by certified expert.
5,000.00 KSh
Cloud One SIP Trunk Setup Fee

Cloud One SIP Trunk Setup Fee

Cloud One SIP Trunk configuration will be done by certified experts
Bring Your Own Carrier (BYOC) Setup Fee

Bring Your Own Carrier (BYOC) Setup Fee

BYOC SIP Trunk configuration will be done by certified experts
Country Presence SIP Trunk Setup Fee

Country Presence SIP Trunk Setup Fee

Country Presence SIP Trunk configuration will be done by certified experts
[SIP-T30P] Yealink SIP-T30P IP Phone

Yealink SIP-T30P IP Phone

1 line SIP phone with dual-port Fast Ethernet and PoE support
*Power adapters are sold separately
[SIP-T31P] Yealink SIP-T31P IP Phone

Yealink SIP-T31P IP Phone

2-line SIP phone with dual-port Fast Ethernet and PoE support
**Power adapters are sold separately
[SIP-T31W] Yealink SIP-T31W IP Phone

Yealink SIP-T31W IP Phone

2-Line SIP phone
2.4G/5G built-in WiFi and PoE Support
*Power Adapters are sold separately
[SIP-T31G] Yealink SIP-T31G IP Phone

Yealink SIP-T31G IP Phone

2-line SIP phone with dual-port Gigabit Ethernet and PoE support
*Power Adapters are sold separately
[SIP-T33G] Yealink SIP-T33G IP Phone

Yealink SIP-T33G IP Phone

4-line SIP phone with dual-port Gigabit Ethernet and PoE Support
*Power Adapters are sold separately
[SIP-T34W] Yealink SIP-T34W IP Phone

Yealink SIP-T34W IP Phone

4 line SIP phone with Dual-port Gigabit Ethernet and PoE support
Supports 2.4G/5G built-in WiFi,
Power Adapters are sold separately
[SIP-T42U] Yealink SIP-T42U IP Phone

Yealink SIP-T42U IP Phone

12 Line SIP Phone with PoE support
Supports Wi-Fi via WF40/WF50, Bluetooth via BT41
*Power Adapter sold separately
[SIP-T43U] Yealink SIP-T43U IP Phone

Yealink SIP-T43U IP Phone

12-line SIP phone with dual-port Gigabit Ethernet
EXP43 & PoE Support
*Power Adapters are sold separately
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About us

Cloud One Limited is a leading telephony service provider established in 2017. we offer reliable and secure cloud and on premise business communication solutions, including SIP trunks, Yealink IP phones, and VPS hosting in our Tier 3 data center.


Our mission is to revolutionize cloud communications by providing unparalleled reliability, cutting-edge innovation, and substantial cost savings. We deliver a stress-free, always-available service experience that empowers businesses to thrive in the digital age.

DUNS Registration Number: 561230946.

Connect with us
  • Contact us
  • hello@cloudone.co
  • +254 20 7900000
  • Saachi Plaza, UNIT A3 - Argwings Kodhek Rd
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