Cloud One Business Communication Suite Hotel PMS Integration
The Hotel PMS Integration is a powerful add-on to our Business Communication Suite, designed specifically for the hospitality industry. By connecting your Property Management System (PMS) with your hotel’s phone infrastructure, it automates key functions like guest check-in/check-out, room status updates, wake-up call scheduling, voicemail cleanup, and minibar billing. This integration ensures that every guest interaction, from housekeeping to billing, is tracked and updated in real time. Staff can update room statuses directly from phones, call charges and minibar items are automatically logged to guest accounts, and personalized wake-up calls can be scheduled from the PMS interface. Our solution supports popular systems and is compatible with leading hotel phone brands like Yealink and Fanvil. Whether you manage a boutique hotel or a large resort, Cloud One integration eliminates repetitive tasks, reduces errors, and improves overall service quality, all while maintaining a seamless experience for your guests and your team.
Features
Hotel Settings & Room Management
Easily manage room types, housekeeping status, call permissions, and billing from one dashboard. Set hotel-wide rules, schedule wake-up calls, and automate admin tasks, all within the Cloud One Business Communication suite.
Intuitive Room Panel
Guests can easily access services like housekeeping and wake-up calls through a simple in-room phone interface. This customizable phone system reflects your hotel’s branding, making communication with staff quick and convenient.
Streamlined Operations with Hotel PMS Integration
Our communication tool connects with your Property Management System (PMS) for real-time updates across front desk, housekeeping, and billing. With automated check-in/check-out and quick room status alerts, we enhance efficiency and streamline operations.
Easier Call Reception
Using Cloud One’s call management platform, hotel front desk staff can efficiently handle both internal and external calls with clarity. With instant access to caller information, room status, and service history, they can deliver fast, accurate support whenever it's needed.
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