Cloud One Managed Enterprise Business Communication Suite

What standard features are included

✅ All standard telephony features

✅ Zero Installation fee

✅ Boss-Secretary Call screening

✅ Call accounting and billing with scheduled email reports

✅ Inbound Call Center with custom wallboard

💲Video Conferencing, WebRTC Video Calls - Addon
Supported Integrations

✅ Whatsapp API Integration

✅ Facebook Messenger Integration

✅ CRM Integration Hubspot, Zoho, Salesforce, Bitrix24, Odoo, Oracle

✅ Helpdesk Integration Zendesk and Zoho Desk

✅ Microsoft 365: Teams, Outlook, Azure AD (Entra ID)

✅ Voicemail Transcription: Requires integration with Google Cloud Speech-to-Text Service

✅ Database Contacts Sync Microsoft SQL

✅ File Remote Archiving Google Storage, Amazon S3, FTP, SFTP

💲Top up Talk time for outgoing calls

👉 We're excited to offer a 7-Day Money Back Guarantee on our 5-user package (just a reminder, it doesn't cover any talk time top up you've used!)

Select User Quantity Minimum 5 Users Price per User

Billing Cycle

Terms and Conditions

Warranty Terms

More Information

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Cloud One Managed Enterprise Business Communication Suite

Cloud One Managed Enterprise Business Communication Suite is a dynamic solution crafted to address the sophisticated communication needs of expanding enterprises in East Africa, providing a cohesive and streamlined experience.

Cloud One presents a complete, fully managed communication solution aimed at enhancing operational efficiency for businesses of all sizes. We handle every detail of deployment, configuration, and ongoing support, enabling your organization to focus on strategic growth. This offering is tailored for large enterprises that require advanced communication system capabilities, providing cutting-edge unified communications along with a robust set of features.

Our Managed Enterprise Business Communication Suite is backed by a 99.9% uptime guarantee under our Service Level Agreement (SLA), ensuring seamless and reliable communication for your business.

Managed Enterprise Business Communication Suite Features

This innovative communication solution provides your company with specialized tools to streamline your communication processes effectively.

Comprehensive Unified Communications (UC)

Integrate voice, video, messaging, and advanced collaboration tools into a single, cohesive platform.
Enable seamless communication across desktops, mobile devices, and web browsers with intuitive UC clients.

Enhanced Call Center Optimization

Implement advanced call routing, queuing, and distribution strategies to maximize customer service efficiency.
Utilize real-time dashboards and comprehensive reporting to monitor and optimize call center performance.
Implement skills based routing to get the right person to the right customer.

Seamless CRM Integration

Integrate effortlessly with leading CRM platforms to enhance customer interactions and streamline workflows.
Enable click-to-call functionality and automatic call logging for improved productivity.

High-Quality Video Conferencing and Collaboration

Conduct professional video conferences with screen sharing and advanced collaboration tools.
Facilitate seamless team collaboration with integrated instant messaging and presence management.

Advanced Call Management and Routing

Implement sophisticated IVR systems with multi-level menus and customized routing rules.
Utilize advanced call recording and monitoring capabilities for quality control and compliance.
Hot desking functionality to allow for flexible work spaces.

Robust Security and Reliability

Benefit from advanced security features, including encryption and access control, to protect your communication infrastructure.
Ensure high availability and reliability with redundant systems and failover mechanisms.

Scalability and Flexibility

Easily scale your communication system to meet the evolving needs of your business.
Customize your solution with a wide range of add-ons and integrations.

Detailed Analytics and Reporting

Gain valuable insights into communication patterns with comprehensive call analytics and reporting.

Powerful Integrations

Streamline your workflows and empower your teams with ready-made integration with Microsoft Teams, popular CRMs, helpdesks, hotel PMS, and other business platforms, free for our managed communication suite customers.

You also get the ultimate flexibility to build your own with our open APIs.

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