Services

2 Hours Training for 1 Supervisor )Minimum)

2 Hours Training for 5 Agents (Minimum)

1 Hour Training for 1 Operator / Telephone Receptionist (Minimum)

1 Hour Training for 5 Users (Minimum)

One Time Setup Fee for each integration
​👉 Requires access to customer account of the respective vendor developer portal
👉 Free for Managed Systems if you provide the integration API Credentials from the respective developer portal with the correct mappings

Hourly Billing basis
One Issue per ticket
*Paid Support Tickets are valid for 1 year

Annual Subscription License in USD only.
*Channel based Pricing
Software Subscription Licenses are payable 100% in advance

Used as a 3CX Session Border Controller at remote sites
*Each remote site requires one unit
*Supports up to 50 extensions

✅ Zero Setup fee
✅ Pro rata billing on the 1st day of billing cycle
📆 1 Year Contract Term
✅ Up to 4 Discounted Support tickets 1 bundled ticket per KES 5,000 worth of managed 3CX subscription - Maximum 4 tickets / month
✅ 2 Call Queues configuration during initial setup
✅ 2 Custom IVR Prompts creation during initial setup
✅ Cloud One SIP Trunk with virtual phone numbers +25420790XXXX equal to SC capacity
✅ Ready for outgoing calls with KES 1000 Cloud One talk time during initial setup.
💲 Load Talk time for outbound calling after initial talktime depletion
👉 Proof of Kenyan residency required for outbound calling
👉 Service application form required before activation of service

Annual Subscription License in USD only.
Pricing based on number of concurrent calls
Subscription Licenses are payable 100% in advance

Software License Pricing Impact under TLAA 2024 (Kenya)
The Tax Laws Amendment Act, 2024 (“TLAA”, “the Act”) w.e.f 27 December 2024 has resulted in a 20% price increase.

Annual Subscription License in USD only.
Pricing is based on the number of concurrent calls, including internal and external calls.
Software Subscription Licenses are payable 100% in advance

Software License Pricing Impact under TLAA 2024 (Kenya) The Tax Laws Amendment Act, 2024 (“TLAA”, “the Act”) w.e.f 27 December 2024 has resulted in a 20% price increase.

Cloud One Appliance can be used 3CX Session Border Controller (SBC) at remote sites to connect to Cloud Hosted or Main HQ 3CX Phone System.
It can also be used as a Standalone Small 3CX Phone System ( upto 16SC Maximum & 50 Users)

Setup Fee for each Supported IP phones setup for Cloud One Business Communication Suite.
​👉 Setup does not include user training

ZERO CAPEX and flexible recurring costs
Dell Cloud Servers including Premium SSD & Intel Processors

Creation of upto 250 characters per IVR or On Hold Prompt to the correct format accepted by the PBX
👉Does not include any configuration on the communication system

Top Up for Cloud One Phone Numbers / Toll Free Numbers

Fully managed PBX service
Centralized management and support

Get your customers to call you from wherever they are located