BCS Managed Contact Centre Cloud Edition Subscription

Name: BCS Managed Contact Centre Cloud Edition Subscription
Price: 1000.0 KES

What standard features are included

✅ Standard Telephony features

✅ Multi-tenant host with dedicated instance

📆 1 Year Contract - Renews Yearly

✅ Locally hosted at Africa Data Centre Nairobi & Raxio Data Centre Kampala

✅ 15 Data Centre located in South Africa, Thailand, Singapore, Canada, Germany, Ireland, UK, Italy, France, USA , Bahrain, Australia

✅ Initial System Setup

✅ Call recording - 500 minutes per system

✅ Initial 5 User Training

✅ Initial Yealink Phone Setup

✅ Simu Connect Web , Windows, MacOS, Android, IOS, Chrome Extension Client App

✅ 99.99% Uptime & 24/7 monitoring

✅ Prepaid & Postpaid Billing with deposit

✅ Cloud One SIP Trunk

✅ Cloud One Virtual Phone Numbers +25420790XXXX equal to number of users

✅ Ready for outgoing calls with initial KES 1000 Cloud One talk time.

✅ Simultaneous Calls Ratio 1:1

✅ Boss-Secretary call screening

✅ Call accounting and billing with scheduled email reports

✅ Inbound Call Center with custom wallboard

✅ Inbuilt Hotel Management

✅ Voicemail Transcription: Requires integration with Google Cloud Speech-to-Text Service

✅ Supported Integrations

WhatsApp API
Facebook Messenger
CRM: HubSpot, Zoho, Salesforce, Bitrix24, Odoo, Oracle
Helpdesk: Zendesk and Zoho Desk
Microsoft 365: Teams, Outlook, Azure AD (Entra ID)
Database Contacts Sync Microsoft SQL
File Remote Archiving Google Storage, Amazon S3, FTP, SFTP
💲 Video Conferencing, WebRTC Video Calls - Optional Ultimate Plan
💲 Active Directory - Optional Ultimate Plan

👉Proof of Kenya residency required for Cloud One Phone Numbers

👉Service activation form required before activation of service

Special features:

✅ License fee Included

✅ Monthly , Quarterly & Annual Billing Options

✅ 3 Call Queues configuration during initial setup

✅ 3 Custom IVR Prompts during initial setup

✅ Up to 6 Discounted Support tickets

1 bundled ticket per KES 5,000 worth of BCS monthly subscription - Maximum 6 tickets / month

Optional Add-Ons

💲Up to 100+ Cloud One Virtual Phone Numbers

Optional recycling every 3 months for Debt Collection Agencies

💲 Bring Your Own Carrier (BYOC)

💲 GSM Line Hosting

💲 Additional Discounted Support Tickets beyond bundled tickets

💲 Additional Training beyond 5 users

💲 7.5% Extra Discount on Yealink IP Phones if purchased together with initial order

💲 Supported IP Phone Setup

💲 Load Talk time for outbound calling after initial talktime depletion

💲 Additional Call Recording Capacity of 10,000 minutes

👉 We're excited to offer a 7-Day Money Back Guarantee on our 5-user package (just a reminder, it doesn't cover any talk time top up you've used!)

Select User Quantity Minimum 5 Users Price per User

Monthly Subscription	2,000.00 KSh	2,000.00 KSh / month
Quarterly Subscription	6,000.00 KSh	2,000.00 KSh / month
Annual Subscription	24,000.00 KSh	2,000.00 KSh / month

Tax Excluded

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Terms and Conditions

Warranty Terms

More Information

We accept bank transfers, credit cards, PayPal, and M-Pesa as payment methods.

Cloud One Managed Contact Center Communication Suite

Cloud One Managed Contact Center Communication Suite is the definitive communication solution, designed to empower businesses with the most advanced features and capabilities. It represents the pinnacle of our communication offerings, providing a comprehensive platform for seamless customer interactions and unparalleled operational efficiency.

This is our most advanced, fully managed communication platform, designed for businesses that demand the highest level of performance and functionality. We handle all aspects of implementation, management, and support, allowing you to focus on delivering exceptional customer service. This suite integrates all the robust features of our professional communication offerings, plus specialized contact center capabilities.

Managed Contact Centre Communication Suite Features

This innovative communication solution provides your company with all specialized telephony tools to streamline your communication processes effectively.

Comprehensive Unified Communications (UC)

Integrate voice, video, messaging, and advanced collaboration tools into a single, cohesive platform.
Enable seamless communication across desktops, mobile devices, and web browsers with intuitive UC clients.

Enhanced Call Center Optimization

Implement advanced call routing, queuing, and distribution strategies to maximize customer service efficiency.
Utilize real-time dashboards and comprehensive reporting to monitor and optimize call center performance.
Implement skills based routing to get the right person to the right customer.

Seamless CRM Integration

Integrate effortlessly with leading CRM platforms to enhance customer interactions and streamline workflows.
Enable click-to-call functionality and automatic call logging for improved productivity.

High-Quality Video Conferencing and Collaboration

Conduct professional video conferences with screen sharing and advanced collaboration tools.
Facilitate seamless team collaboration with integrated instant messaging and presence management.

Advanced Call Management and Routing

Implement sophisticated IVR systems with multi-level menus and customized routing rules.
Utilize advanced call recording and monitoring capabilities for quality control and compliance.
Hot desking functionality to allow for flexible work spaces.

Robust Security and Reliability

Benefit from advanced security features, including encryption and access control, to protect your communication infrastructure.
Ensure high availability and reliability with redundant systems and failover mechanisms.

Scalability and Flexibility

Easily scale your communication system to meet the evolving needs of your business.
Customize your solution with a wide range of add-ons and integrations.

Detailed Analytics and Reporting

Gain valuable insights into communication patterns with comprehensive call analytics and reporting.

Powerful Integrations to Streamline your Workflows

Easily streamline your workflows and empower your teams with ready-made integration with Microsoft Teams, popular CRMs, helpdesks, hotel PMS, and other business platforms.

You also get the ultimate flexibility to build your own with our open APIs.

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