Customer Account Information Update Form

Customer Account Update Form

To enhance our ability to serve you, we kindly ask you to update the following information on this form, which will be used to maintain your customer account on the Cloud One Portal.

We will update the necessary contacts on our portal for appropriate individuals.

Customer Contact Person (You)
Customer Authorized Contact (CEO, MD, Director, Owner)
Customer Accounts Payable
Customer Technical Support Lead

By having these contacts, we can streamline the invoicing process, improve helpdesk ticket management, efficiently create e-contracts, and generate effective sales quotations, all while ensuring a seamless experience on our portal.

By submitting this form, the customer’s contact person acknowledges and confirms their authority to complete this form on behalf of the organization and agrees to inform Cloud One Ltd of any changes to the details provided below.

Your Name *

Phone *

Your Email *

Job Position *

Entity Name *

Legal Entity Type *

Main Entity Activity *

Nature of Activity

Entity Registration Number *

Obtained from your Government Registry in your country.
For Kenya its Business Registration Service.

Entity Tax ID / PIN *

Obtained from your Government revenue service in your country.
For Kenya its Kenya Revenue Authority

Entity Phone Number *

Entity Email Address *

Entity Website

Building Address *

Street Address *

City *

Postal Code / ZIP *

Country *

Subject *

Authorised Contact *

Authorised contact must be listed in the CR12 or similar document
if the Authorised contact is not in the CR12 , then the Authorised Contact is duly authorised by the entity under a power of attorney to execute documents on its behalf.

Accounts Payable Contact *

The accounts payable will be sent invoices & statements from our system

Technical Support Contact *

Responsible for any technical & support issues on the customer end & will be notified of all helpdesk tickets from our system

Entity Tax Certificate Upload

Required for KYC

Entity Registration Certificate Upload

Required for KYC

Entity CR12 Certificate or similar document with 3 months validity *

Required for KYC & verification of Authorised Contact

Entity Business Permit or similar document

To verify proof of residency and operations

ID or Passport or Aliens card copy of the Authorised Contact

Mandatory registration requirement by Communication Authority if your subscription includes a Cloud One Phone Number or Country Presence Phone Number

Other Comments

Submit

Frequently asked questions about this form

What if the there is a person that has over lapping customer roles in our entity?

If you hold several positions, re-enter the same contact information as needed.

For compliance with Kenya's Electronic Signature Law, as governed by the Information and Communications Act, any document requires the signatures of both the customer's authorized contact and the customer's project manager, witnessed by each other. If the same person holds both roles, then the documents must be signed by the authorised contact and a customer appointed witness.

The Customer Authorised Contact & Customer Witness MUST NOT be the same person

I do not know how to fill this form ?

Contact your Cloud One Sales person, they can schedule a call to quide you.

Please have all KYC documents ready prior to the call.

What happens after submitting this form?

We will set up the necessary portal contacts in our system and send the service application form to the authorized contact and project manager for their signatures. After signing the service application form, our team will create a project and share the details with the customer project manager

All instructions must be relayed through the Cloud One Portal for easy traceability & communication