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Customer Account Update Form

To enhance our ability to serve you, we kindly ask you to update the following information on this form, which will be used to maintain your customer account on the Cloud One Portal.

We will update the necessary contacts on our portal for appropriate individuals.

  • Customer Contact Person (You)
  • Customer Authorized Contact (CEO, MD, Director, Owner)
  • Customer Accounts Payable
  • Customer Technical Support Lead

By having these contacts, we can streamline the invoicing process, improve helpdesk ticket management, efficiently create e-contracts, and generate effective sales quotations, all while ensuring a seamless experience on our portal.


By submitting this form, the customer’s contact person acknowledges and confirms their authority to complete this form on behalf of the organization and agrees to inform Cloud One Ltd of any changes to the details provided below.


Specify what type of entity
Nature of Activity
Obtained from your Government Registry in your country.
For Kenya its Business Registration Service.
Obtained from your Government revenue service in your country.
For Kenya its Kenya Revenue Authority
Authorised contact must be listed in the CR12 or similar document
if the Authorised contact is not in the CR12 , then the Authorised Contact is duly authorised by the entity under a power of attorney to execute documents on its behalf.
Authorised Contact Name as per identification document
The authorised contact will be sent secure emails to execute any document on behalf of the entity
Position in the Entity

The accounts payable will be sent invoices & statements from our system
Position in the Entity

Responsible for any technical & support issues on the customer end & will be notified of all helpdesk tickets from our system
Position in the Entity

Required for KYC
Required for KYC
Required for KYC & verification of Authorised Contact
To verify proof of residency and operations
Mandatory registration requirement by Communication Authority if your subscription includes a Cloud One Phone Number or Country Presence Phone Number
Submit

Frequently asked questions about this form

If you hold several positions, re-enter the same contact information as needed.


For compliance with Kenya's Electronic Signature Law, as governed by the Information and Communications Act, any document requires the signatures of both the customer's authorized contact and the customer's project manager, witnessed by each other. If the same person holds both roles, then the documents must be signed by the authorised contact and a customer appointed witness.

The Customer Authorised Contact & Customer Witness MUST NOT be the same person

Contact your Cloud One Sales person, they can schedule a call to quide you.

Please have all KYC documents ready prior to the call.

We will set up the necessary portal contacts in our system and send the service application form to the authorized contact and project manager for their signatures. After signing the service application form, our team will create a project and share the details with the customer project manager


All instructions must be relayed through the Cloud One Portal for easy traceability & communication