Contact Centre

What standard features are included
✅ Standard Telephony features
✅ Multi-tenant host with dedicated instance
📆 1 Year Contract
✅ Initial System Setup
✅ Initial 5 User Training
✅ Initial Yealink Phone Setup
✅ Call recording - 500 minutes per system
✅ Simu Connect Web , Windows, Mac, Android, IOS, Chrome Extension Client App
✅ 99.99% Uptime & 24/7 monitoring
✅ Prepaid & Postpaid Billing with deposit
✅ Cloud One SIP Trunk
✅ Cloud One Virtual Phone Numbers +25420790XXXX equal to number of users
👉Proof of country residency required for Cloud One Phone Numbers
👉Service activation form required before activation of service
✅ Ready for outgoing calls with initial KES 1000 Cloud One talk time.
✅ Simultaneous Calls Ratio 1:1

Optional Add-Ons
💲Up to 100+ Cloud One Virtual Phone Numbers
Optional recycling every 3 months for Debt Collection Agencies
Special features:
✅ License fee Included
✅ 2 Call Queues configuration during initial setup
✅ 2 Custom IVR Prompts during initial setup
✅ Up to 6 Discounted Support tickets
1 bundled ticket per KES 5,000 worth of BCS monthly subscription - Maximum 6 tickets / month

Cloud One Managed Business Communications Suite
https://www.cloudone.co/cloud-one-managed-business-communication-suite

What standard features are included
✅ Admin Portal
👉Requires technical expertise to setup & support
✅ Standard Telephony features
✅ Multi-tenant host with dedicated instance
✅ 📆 1 Year Contract
✅ Call recording - 500 minutes per system
✅ Simu Connect Web , Windows, Mac, Android, IOS, Chrome Extension Client App
✅ 99.99% Uptime & 24/7 monitoring
✅ Prepaid & Postpaid Billing with deposit
✅ Cloud One 4SC PAYG SIP Trunk with Cloud One Phone Numbers +25420790XXXX
👉Proof of country residency required for Cloud One Phone Numbers
👉Service activation form required before activation of service
✅ Ready for outgoing calls with initial KES 1000 Cloud One talk time.
✅ Simultaneous Calls Ratio 1:1

Special features:
✅ License fee Included
✅ Monthly , Quarterly & Annual Billing Options

Cloudone Self Managed Business Communications Suite https://www.cloudone.co/cloud-one-self-managed-business-communications-suite

What standard features are included
✅ Standard Telephony features
✅ Multi-tenant host with dedicated instance
✅ Admin Portal with supervisor rights
👉 Customer will have supervisor role to self manage & provide low level support
👉 Admin Access that requires technical expertise to setup & high level support will be done by Cloud One
✅ Initial System Setup
✅ Initial 5 User Training
✅ Initial Yealink Phone Setup
📆 3 Year Contract
✅ Call recording - 500 minutes per system
✅ Simu Connect Web , Windows, Mac, Android, IOS, Chrome Extension Client App
✅ 99.99% Uptime & 24/7 monitoring
✅ Prepaid & Postpaid Billing with deposit
✅ Cloud One 4SC PAYG SIP Trunk with Cloud One Phone Numbers +25420790XXXX
👉Proof of Kenyan residency required for Cloud One Phone Numbers
👉Service activation form required before activation of service
✅ Ready for outgoing calls with initial KES 1000 Cloud One talk time.
✅ Simultaneous Calls Ratio 1:1

Special features:
✅ License fee Included
✅ Monthly , Quarterly & Annual Billing Options
✅ 3 Call Queues configuration during initial setup
✅ 3 Custom IVR Prompts during initial setup
✅ 5-40 Discounted Support tickets per year & renews annually
👉Ticket quantity varies as per system capacity & quoted separately
Only available to Semi Managed Customers for 3 Year Contact
One Issue per ticket

Cloudone Semi Managed Business Communications Suite
https://www.cloudone.co/cloud-one-semi-managed-phone-system