Outbound Call Center Phone System
Cloud One Business Communication Suite provides a comprehensive outbound call center solution tailored for call and contact centers in Kenya. It optimizes operations with advanced IP PBX features and virtual phone numbers, utilizing cost-effective SIP trunks to enhance capabilities.
Outbound Call Center Solution
Our outbound call center, exclusive to our contact center business communication suite customers, is designed to supercharge your proactive outreach efforts with advanced dialing automation and easy campaign management.
With a complete list of UC & C features, it drives your revenue growth through smarter, data-driven outbound strategies, especially beneficial for businesses operating in the unique Kenyan market
Drive sales and proactively support customers, all in one platform
Step up proactive outreach
Maximize campaign efficiency with 3-in1 auto dialers (Power, Progressive, and Agentless) to ensure every call counts.
Empower your teams
Centralize call list, contact details, call dispositions, and callback schedules in one convenient campaign call inbox.
Unlock actionable insights
Optimize operations with a campaign wallboard featuring key performance metrics, call logs, and more in one place.
Improve security & compliance
Operate confidently with a secure, reliable platform that adheres to global standards like GDPR and PCI, and more.
Speed Up Lead Generation with Automated Dialers
Cloud One BCS offers 3-in-1 auto dialer modes which reduce manual dialing efforts, allowing agents to focus on conversions and enhance the overall customer engagement.
Progressive Dialer Dials a call based on the agent's availability, ensuring a 1:1 agent-to-call ratio.
Power Dialer Dials multiple contacts per available agent based on the Dial Rate, eliminating the manual effort and improving outreach.
Agentless Dialer Transfers connected contacts to the pre-configured destination such as IVR or voicemail for maximized efficiency.
Unified Agent Workspace to Improve Operational Workflow
To maximize efficiency in outbound call operations in Kenya, equip your outbound queue agents with a unified and user-friendly interface that streamlines their tasks. The Call Inbox creates a specialized area where agents can oversee all their outbound calls, modify their status, and execute call functions such as answering or hanging up, all with just a few simple clicks.
- Active & waiting outbound call list in one view.
- Handle calls with simple, fingertip controls.
- Complete view of customer details.
- Label calls and add follow-up remarks.
- Scheduled callback, no opportunity is missed
- A holistic view of campaign details
- Dynamic campaign performance metrics
- Visualized summary of dial results & call disposition
- Call logs tracking and quick filter
- Agent status at-a-glance.
More features for better customer experience
Omnichannel Messaging
CRM Integration
Inbound Call Center
Get in Touch with Us
Reach out to learn how our outbound call center solution, enhanced by the Cloud One Business Communication suite, streamlines your business interactions.