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Cloud One Business Communication Suite API

Cloud One Business Communication Suite provides API (Application Programming Interface) to integrate with third-party applications, such as call center, hotel, CRM (Customer Relationship Management), etc.


Requirements

  • Elite Edition PBX firmware version: 83.7.0.16 or later.
    Business & Contact Centre PBX firmware version: 84.7.0.17 or later.
  • API feature on PBX is enabled.

The core REST API is the same, but there are important differences in administration and available features. The API is unified across all platforms (Elite & Cloud Edition), allowing developers to perform call control, extension management, and CRM integration across the system

Communication methods

After connection to the PBX using the API interface, a third-party application can implement bidirectional communications with Cloud One Business Communication Suite:

API request and response

The third-party application can call APIs to query features, configure parameters, control calls, etc. Every time the application sends an API request, the PBX will return a response with the requested resources.

Event subscription and event notification

The third-party application can send messages to subscribe to desired PBX events. In this way, the PBX will proactively send the subscribed events to notify the third-party application about the changes in real-time.

Main features

You can achieve the followings on a third-party application through Cloud One Business Communication Suite APIs.




 Query the PBX parameters and status


Configure PBX features


Control calls of the PBX


 Monitor events on the PBX

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