(30019) Satisfaction Survey Feedback
After the caller press DTMF digits for satisfaction survey, the PBX will send an event report to the third-party application.
Report parameters
| Parameter | Type | Description |
|---|---|---|
| type | Integer | Event ID. |
| sn | String | The PBX's serial number. |
| msg | Object<Survey_Info> | The detailed information of satisfaction survey. |
Survey_Info
| Parameter | Type | Description |
|---|---|---|
| call_id | String | The unique ID of each call. |
| survey_result | String | The result of the customer satisfaction survey (The DTMF key pressed by the caller.). |
Report example
A caller finished the satisfaction survey.
{
"type": 30019,
"sn": "3631A2124XXX",
"msg": "{"call_id":"1648876393.439","survey_result":"1"}"
}