Business Communication System for Hotels
Provide outstanding guest experiences in Kenya by utilizing our award-winning IP PBX technology specifically designed for hotels and resorts.
Enhance your hospitality services and ensure seamless communication for your guests with our innovative solutions tailored to meet the unique needs of the hospitality industry.
Cloud One provides locally supported SIP Trunk services in Kenya, bundled with our Business Communication Suite (BCS) to deliver a complete business telephony solution.
Discover Cloud One Business Communication Suite
The best hotel phone system with all you need
Cloud One Business Communication Suite offers an all-around upgrade to your hotel communications infrastructure with PBX-inbuilt hotel management module and the ready-made PMS integration, catering to hotels of all sizes. Supporting a mix of analog and IP networking, it is compatible with the majority of hotel phones, and offers call accounting, voicemail, room status, and more hospitality-centric features that take your hotel communications and services to the next level.
Unify all future-proof UC features for scalable business growth
Embedded hotel management to streamline daily operations
Seamless integration with popular PMS systems
Support auto-provisioning 500+ hotel phones
24/7 AI Receptionist & real-time AI Assistance
Guarantee of little-to-no system downtime
PBX-Integrated Hotel Management Module
An ideal choice for small to medium-sized hotels. See how it centralizes both front desk and back office functions, streamlining your daily hotel operations. Download the solution brochure for more information.
Intuitive Room Panel
Explore a digital front desk designed for Kenya, featuring an easy room list. Effortlessly monitor room conditions, access guest profiles, handle check-ins and check-outs, process payments, and more, all with a few clicks on a user-friendly interface.
- One-click check in and out
- Advanced filters for quick searching
- Easily switch room status for housekeeping
- Simplify call accounting and billing
- Support group/bulk operations
Wake-up Service Management
Schedule and manage wake-up calls easily using task views. With colored task status filters, keep track of all wake-up call tasks in one view, click to redial failed ones, or add/cancel successful ones quickly.
Guests can set wake-up calls directly from their room phone, with self-service options tailored for Kenyan hospitality.
Guest Stay History
With a comprehensive stay history, hotel staff can quickly track all past stays, current check-ins, room change records, and billing details. This enables employees to easily recognize returning guests and provide personalized services based on their preferences.
Advanced filters allow for effortless sorting and downloading of stay records and billing information, significantly enhancing the efficiency of hotel day-to-day operations.
Hotel Settings & Room Management
Enhance hotel service quality with back office features such as custom room status , automatic call accounting, and branded invoices. Reduce the admin workload with a unified settings interface.
- Set up hotel basics, currency, billing info and more.
- Manage room types and status (housekeeping, repairs, etc.) from a single spot.
- Control room call rules, allowing granular settings for room-to-room and outbound calls per. mission.
- Configure wake-up call rules directly from the interface.
Reliable SIP Trunk Connectivity
Every Cloud One Business Communication Suite (BCS) deployment comes with enterprise-grade SIP Trunk connectivity, enabling businesses to make and receive calls over a secure IP network without the limitations and costs associated with traditional telephone lines.
Cloud One SIP Trunks are designed to deliver crystal-clear voice quality, high availability, and seamless scalability, ensuring your organization remains connected as communication demands grow.
With local Kenyan phone numbers, flexible channel capacity, and direct integration with leading IP PBX platforms, Cloud One SIP Trunks provide a future-ready foundation for modern business communications.
Streamlined Operations with Hotel PMS Integration
Automate your following front desk and housekeeping functions with our powerful property management system (PMS) integrations. Enjoy the convenience of the ready-made integrations with Oracle Hospitality Opera, Micros-Fidelio, and other PMS supporting FIAS protocol, or build your own custom integration via tested PMS middleware or via PBX’s inbuilt open APIs.
- Check-in/check-out
- Minibar Charges
- Guest Caller Name Display
- Room Status
- Wake-up Call scheduling
- Housekeeping Status
- Call Accounting
- Do-Not-Disturb Status
Complete Hotel PBX Features. Amazing Experience
Elevate your guest service with 24/7 AI Receptionists that handle multilingual inquiries and intelligent routing automatically. Combined with neural Text- to-Speech, the system delivers professional, lifelike voice interactions that reflect your hotel’s premium standards.
See guest name on reception, room service and management phones. Enable guest-centric wake-up call service, voicemail management, Do-Not-Disturb room status, call accounting, and more within clicks.
Easy-to-use mobile app empowers staff to stay connected and responsive to guest request while on the go. With integrated voice, chat, and video features, enhance collaboration between different department. Learn more
Add “click to call/chat” button to your website and see booking rates soar. The system has call center and omnichannel messaging features like WhatsApp and SMS integration. This helps you connect with guests and build loyalty through custom greetings, multi-language IVR, and more.
Reliable duel-server high availability setup with automatic failover to ensure your business continuity even in case of server failure or hardware crash.
Keep staff and guests safe with inbuilt emergency calling feature. Allow calls to go at any time to emergency number and trigger a notification to your staff at the same time.
Hotel Phone Integrations
Use your existing hotel phones and plug-and-play. Cloud One hotel PBX systems support auto provisioning SIP endpoints from most hotel phone vendors like Vetch, Fanvil, Snom, Grandstream, Yealink, and more. We also have gateways to connect your analog phones. This means your phones can be automatically configured without manual intervention. It’s efficient and hassle-free.
Hotel PBX Telephony Infrastructure
Whether you need a new deployment to your property or to upgrade your existing analog system, Cloud One all-in-one hospitality solutions has you covered.
Get in Touch with Us
Reach out to learn how Cloud One Business Communication suite for hotels and resorts, streamlines your business interactions.