Query Queue List

Query the queue list.

Request URL

GET {base_url}/{api_path}/queue/list?access_token={access_token}

Request parameters

Parameter	Required	Type	Description
page	No	Integer	Define which page is displayed.
page_size	No	Integer	Define how many records per page.
sort_by	No	String	Define the sorting field. Valid value: id number name ring_strategy
order_by	No	String	Define the display order. Valid value: asc: Ascending order desc: Descending order

Response parameters

Parameter	Type	Description
errcode	Integer	Returned error code. 0: Succeed. Non-zero value: Failed. Note:You can check the error code and error message in Error Code and Error Message.
errmsg	String	Returned message. SUCCESS: Succeed. FAILURE: Failed.
total_number	Integer	The total number of queues.
queue_list	Array <Queue_List>	The basic information of each queue.

Queue_List

Parameter	Type	Description
id	Integer	The unique ID of the queue.
number	String	Queue number.
name	String	Queue name.
ring_strategy	String	The ring strategy of the queue. ring_all: Ring all available agents simultaneously until someone answers. least_recent: Ring the available agent that was least recently called. fewest_calls: Ring the available agent with the fewest completed calls. random: Ring the agents randomly. rrmemory: Round robin with memory. linear: Ring the available agent in specific order based on the type of agents in the queue.
dynamic_agent_list	Array <Dynamic_Agent_List>	Information of dynamic agents.
static_agent_list	Array <Static_Agent_List>	Information of static agents.
manager_list	Array <Manager_List>	Information of queue managers.

Dynamic_Agent_List

Parameter	Type	Description
text	String	The name of the dynamic agent.
text2	String	The extension number of the dynamic agent.
value	String	The extension ID of the dynamic agent.
type	String	The type of the dynamic agent. extension

Static_Agent_List

Parameter	Type	Description
text	String	The name of the static agent.
text2	String	The extension number of the static agent.
value	String	The extension ID of the static agent.
type	String	The type of the static agent. extension

Manager_List

Parameter	Type	Description
text	String	The name of the queue manager.
text2	String	The extension number of the queue manager.
value	String	The extension ID of the queue manager.
type	String	The type of the queue manager. extension

Examples

Request example

Retrieve the queue list sorted by "ring strategy".

GET /openapi/v1.0/queue/list?access_token=pemM88QipJrY9ya1rwob8qO0s4U9vVo1&sort_by=ring_strategy HTTP/1.1
Host: 192.168.5.150:8088

Response example

HTTP/1.1 200 OK
{
    "errcode": 0,
    "errmsg": "SUCCESS",
    "total_number": 3,
    "queue_list": [
        {
            "id": 2,
            "number": "6401",
            "name": "Marketing",
            "ring_strategy": "random",
            "dynamic_agent_list": null,
            "static_agent_list": [
                {
                    "text": "Wayne Wang",
                    "text2": "1010",
                    "value": "76",
                    "type": "extension"
                },
                {
                    "text": "Shawn Shaw",
                    "text2": "1011",
                    "value": "83",
                    "type": "extension"
                }
            ],
            "manager_list": [
                {
                    "text": "Wayne Wang",
                    "text2": "1010",
                    "value": "76",
                    "type": "extension"
                },
                {
                    "text": "Phillip Huff",
                    "text2": "1001",
                    "value": "85",
                    "type": "extension"
                }
            ]
        },
        {
            "id": 1,
            "number": "6400",
            "name": "Sales",
            "ring_strategy": "ring_all",
            "dynamic_agent_list": null,
            "static_agent_list": [
                {
                    "text": "Leo Ball",
                    "text2": "1000",
                    "value": "73",
                    "type": "extension"
                }
            ],
            "manager_list": [
                {
                    "text": "Leo Ball",
                    "text2": "1000",
                    "value": "73",
                    "type": "extension"
                }
            ]
        },
        {
            "id": 3,
            "number": "6402",
            "name": "Tech-Support",
            "ring_strategy": "ring_all",
            "dynamic_agent_list": [
                {
                    "text": "Leo Ball",
                    "text2": "1000",
                    "value": "73",
                    "type": "extension"
                },
                {
                    "text": "Phillip Huff",
                    "text2": "1001",
                    "value": "85",
                    "type": "extension"
                }
            ],
            "static_agent_list": [
                {
                    "text": "Madison Cooper",
                    "text2": "1004",
                    "value": "96",
                    "type": "extension"
                },
                {
                    "text": "Kevin Connor",
                    "text2": "1005",
                    "value": "97",
                    "type": "extension"
                },
                {
                    "text": "Kristin Hale",
                    "text2": "1006",
                    "value": "92",
                    "type": "extension"
                }
            ],
            "manager_list": [
                {
                    "text": "Leo Ball",
                    "text2": "1000",
                    "value": "73",
                    "type": "extension"
                }
            ]
        }
    ]
}