Query Global Queue Settings

Query the global queue settings.

Request URL

GET {base_url}/{api_path}/queue_option/get?access_token={access_token}

Request parameters

No request parameters. Send the request URL directly to query the global queue settings.

Response parameters

Parameter	Type	Description
errcode	Integer	Returned error code. 0: Succeed. Non-zero value: Failed. Note: You can check the error code and error message in Error Code and Error Message.
errmsg	String	Returned message. SUCCESS: Succeed. FAILURE: Failed.
data	Array <Global_Settings>	Global queue settings.

Global_Settings

Parameter	Type	Description
enb_honor_wrapup_time	Integer	Whether shared wrap-up time among multiple queues are enabled. 0: Disabled. 1: Enabled.
dynamic_agent_default_status	String	The default status assigned to dynamic agents when they are newly added to a queue. login: Logged in. logout: Logged out.
enb_process_result_sync	Integer	Whether processing result synchronization for repeat calls is enabled. 0: Disabled. 1: Enabled.
time_range	Integer	The time range (in hours) within which the processing result of repeat calls from the same callers to the same queue will synchronized. Note: This window is defined as the period of {X} hours leading up to the time when the call processing result is updated. All records within this period will be updated accordingly.

Examples

Request example

GET /openapi/v1.0/queue_option/get?access_token=kiRFn8ugKJwIArRL9Uq1ly4svdRSDM2Y HTTP/1.1
Host: 192.168.5.150:8088

Response example

HTTP/1.1 200 OK
{
    "errcode": 0,
    "errmsg": "SUCCESS",
    "data": {
        "enb_honor_wrapup_time": 1,
        "dynamic_agent_default_status": "login",
        "enb_process_result_sync": 1,
        "time_range": 8
    }
}