Installation of 3CX Phone System

Installation will be done by 3CX Certified Expert
Includes Cloud One SIP Trunk Installation.
VoIP Gateways & 3rd Part SIP Trunks are an Add On to the base system & require to be quoted separately

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Terms and Conditions
Price is VAT Exclusive

The following is included in a 3CX Phone System installation

  • Remote installation by a vendor certified phone system expert 

  • Extension setup as per system survey

  • Email user instructions with how to install iOS, Android, MacOS & Windows apps & use quick reference guide

  • Cloud One SIP Trunk set up 

  • Inbound & outbound call routing for Cloud One SIP trunk

  • IVR configuration for custom prompts & music on hold that is provided by customer

  • Scheduled Call report* generation

  • Call Recording*

The following are excluded in a phone system installation and will be quoted separately. Installation and configuration of a complete VoIP Phone System takes time. Keep in mind that Cloud One Phone Systems can not be compared to a simple office package, which is easily installed and supported. Phone Systems are more complex, as it operates with phone hardware, SIP providers and Gateways. These configurations, support & training adds cost, time & resources and therefore can not be given free of charge.

  • Training for users, agents, supervisors and administrators

  • Supported SIP Phone configuration

  • Unsupported SIP Phone configuration

  • VoIP Gateway configuration

  • VoIP Gateway support fee

  • 3rd Party SIP Trunk Setup fee

  • 3rd Party SIP Trunk Maintenance fee

  • 3rd Party System integration* ie CRM, Microsoft Teams, Zoho etc

  • 3CX Call Flow Designer*

  • Customer on-premise firewall configuration

  • Creation of custom prompts and music on hold i.e "Thank you for calling , press 1 for sales , press 2 for accounts or hold on to the operator"

  • Travel & accommodation costs to site

 * feature not supported in 3CX Standard Edition