Installation of 3CX Phone System
Installation will be done by 3CX Certified Expert
Includes Cloud One SIP Trunk Installation.
VoIP Gateways & 3rd Part SIP Trunks are an Add On to the base system & require to be quoted separately
The following is included in a 3CX Phone System installation
Remote installation by a vendor certified phone system expert
Extension setup as per system survey
Email user instructions with how to install iOS, Android, MacOS & Windows apps & use quick reference guide
Cloud One SIP Trunk set up
Inbound & outbound call routing for Cloud One SIP trunk
IVR configuration for custom prompts & music on hold that is provided by customer
Scheduled Call report* generation
Call Recording*
The following are excluded in a phone system installation and will be quoted separately. Installation and configuration of a complete VoIP Phone System takes time. Keep in mind that Cloud One Phone Systems can not be compared to a simple office package, which is easily installed and supported. Phone Systems are more complex, as it operates with phone hardware, SIP providers and Gateways. These configurations, support & training adds cost, time & resources and therefore can not be given free of charge.
Training for users, agents, supervisors and administrators
Supported SIP Phone configuration
Unsupported SIP Phone configuration
VoIP Gateway configuration
VoIP Gateway support fee
3rd Party SIP Trunk Setup fee
3rd Party SIP Trunk Maintenance fee
3rd Party System integration* ie CRM, Microsoft Teams, Zoho etc
3CX Call Flow Designer*
Customer on-premise firewall configuration
Creation of custom prompts and music on hold i.e "Thank you for calling , press 1 for sales , press 2 for accounts or hold on to the operator"
Travel & accommodation costs to site
* feature not supported in 3CX Standard Edition